[Closed] Re/Play recordings not being uploaded to My Re/Play

We are aware that some scheduled recordings via Re/Play have not been uploaded from the in-room boxes to My Re/Play as usual. We are working to identify the cause of the issue as soon as possible, and will update here when we know more.

Recordings were still created successfully – as far as we are aware no recordings have been lost, but are just not being transferred to My Re/Play for staff to access. If you are missing a recording, it will be restored to your My Re/Play as soon as possible. We apologise for any inconvenience this may cause.

If you are missing a recording which is urgently needed, please email digital-education@bristol.ac.uk with details of the session so that we can help further.


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