This post is a further update to the issue first identified on 07 February, where the Re/Play link in the Blackboard left-hand menu was displaying an error message, and students could not access materials.
As reported earlier today, all students should now be able to access Re/Play materials shared via left-hand menu links in Blackboard. Automated recordings of teaching have not been affected by the technical bug and will still be available after 48 hours or when published by the academic staff member.
However, we are still applying fixes to some pre-existing problems with Re/Play which might affect the ability of some students to view some videos in Blackboard.
We have Blackboard and Sonic Foundry engineers working to resolve these issues and plan to apply another fix tomorrow. If your students are being affected and you urgently need them to be able to access a recording, please email firstname.lastname@example.org so that we can assist.