[Closed] Error accessing Turnitin submissions through the Grade Centre and My Grades

This issue is now resolved.

We are aware of an issue that is currently affecting instructors accessing Turnitin submissions via the Grade Centre, and students accessing their Turnitin submissions via My Grades. Users are seeing an error message when trying to access Turnitin through these routes. We are currently investigating this issue with Turnitin and Blackboard.

In the meantime, it is still possible to access submissions via the ‘Course Management’ menu by expanding ‘Course Tools’ and selecting ‘Turnitin Assignments’. Students are able to view their marks and feedback via the submission point; these will need to be made available if they are not already.

If you have any concerns or questions, please email digital-education@bristol.ac.uk.

[Resolved] Issue with submissions to Blackboard group assignments

We recently reported an issue with Blackboard group submissions which presented students with an error message despite their submission being successful. This bug also meant that group submissions were not generating receipts.

Blackboard have now informed us that this issue has been resolved and our testing confirms this.

If you encounter any further issues, or have any questions, please email digital-education@bristol.ac.uk.

Hiding marks and feedback until ready for release

As coursework submissions start, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.

Demonstration column

If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).

Hide from students (on/off)

If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:

Total column

  1. Click the dropdown arrow next to the column name.
  2. Click Edit Column Information.
  3. Scroll to the bottom and set Show this column to students to No.
  4. Click Submit.

For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.

For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.

If you have any questions, please email digital-education@bristol.ac.uk.

Unable to create or edit some Turnitin assignments

We have received several reports of the Submit button not working when creating or editing Turnitin assignments. Through testing, we have determined that this error occurs when the post-date is more than two weeks after the due date. We have contacted Turnitin and have asked them to look into this as a matter of urgency.

The error does not appear to affect certain non-Chromium browsers such as Firefox and Safari. If you have access to these, please use them to set up your Turnitin assignments.

If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk

Some students not receiving, or experiencing delay in receiving, Turnitin submission receipts

We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

  1. Go to your Blackboard course and locate the submission point.
  2. Click View/Complete.
  3. Click View.
  4. Click the grey download icon.
  5. Click Digital Receipt.

Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

Resolved: Turnitin bulk download (anonymous assignments) issue

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Thursday 8th April and Turnitin informed us it was resolved at 17:00 on Wednesday 21st April. During this period, users may have been unable to bulk download through the Assignment Inbox for anonymous assignments, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk