Error uploading files to Blackboard using Safari 11.1

We are currently experiencing some errors when using the Safari browser to upload files to Blackboard.  When trying to upload a submission with an attached document using Safari 11.1 (the newest version of the browser) we are getting reports of the following error:

Failed to submit Assignment. Please try again

This is a known issue which Blackboard are working on and we will let you know as soon as a fix has been applied. In the meantime the work around is to use a different browser – Chrome and Firefox can both be downloaded and used on a Mac.

Apologies for any inconvenience caused by this issue.  We will keep you up to date with any progress.



Box View Error – Unable to Load New Box View Due to Disabled Third-Party Cookies

Blackboard have informed us of a known issue when using the new Box View service.

If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.

The suggested solution for this is to enable third-party cookies in your browser by following these steps:

  1. Browser Settings or Preferences > Privacy
  2. Select “Always allow” (or similar)
  3. Refresh the page with the viewer on it
  4. Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).

There are more specific instructions for each browser here.

If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.] (Chrome) or (Firefox).


Capitals in “http” cause red error message

Some staff have been reporting intermittent red errors when adding content to Blackboard.  We have tracked this down to a bug around “http” web links.

On the internet all “http” should be in lower case, however sometimes staff are entering HTTP or Http at the start of their links.  Most systems pick this error up and change the link to “http” all lower case.  If fact Blackboard has always done this in the past.  However there is currently a bug in the code and Blackboard is no longer setting these to lower case.

You can avoid this problem by making sure that if you add a link it starts with “http” in lower case.

Drag and drop upload of files to content system – not working due to java version

Dear All

Recently Java released a new version for all webbrowsers, it has some security updates and one of these prevents people from uploading multiple files to blackboard content system.

Everything works fine while you open the upload and drag the files over.  However when you click the submit button nothing happens.  Blackboard corp have designed an update to resolve this problem – we will apply this update as soon as practical.

There are however ways that you can get around the problem now

  1. using single file upload (look in the top right when you are uploading and you can toggle from multiple to single file)
  2. Reduce the security level of your java (and then next week return it to its normal setting)

If you wish to reduce your java security level, click start, all programs, java, configure java.  A box should appear called “Java Control Panel”, click the security tab and set the security level down to medium.  Obviously this leaves your computer less secure and so you should return the setting to high when you have finished working with Blackboard.

Update – our Chrome browsers are set to auto update  the workaround using the lowering of security setting might not work with Chrome version that was released Friday afternoon, however if you use IE it will work fine


Joseph Gliddon – Learning Technologist

Sign Up List Building Block – Important information

The Sign Up List tool in Blackboard is a building block provided by a third party. Since well before beginning our upgrade process in the summer to Blackboard 9.1 we have been expecting the release of the new building block – as the developer institution also upgraded to Blackboard 9.1 over the summer. We have left the Sign Up tool as available in Blackboard as we did not want to stop access to any information contained in current courses.

While the current version of the sign up list is still available for use there are some important considerations as it is not fully functioning. If you do wish to use this please read the notes below prior to adding to your course.

What works –

  • Adding a sign up list to content area
  • Students adding themselves to lists
  • Students removing themselves from lists when the list is not full
  • Notification that the list is full
  • Adding students to reserve list
  • Export to excel (does not show reserve list)
  • Export to CSV file (does show reserve list)

What does not work –

  • Instructors manually adding users
  • Instructors manually removing users
  • Students removing themselves when list is full
  • Moving students from reserve list to main list
  • Printing directly from Blackboard

We will post further information as soon as the updated tool becomes available from the the third party, in the mean time another option is to use the sign up functionality in the Groups tool. This has the advantage of linking directly to the Group tools such as email. If you would like some guidance on using this please contact

UPDATE 07/11/2011 – We have now received the alpha version of the building block for 9.1 and this is being added to our test environment so we can fully test functionality.



Announcement emails do not work when a course has : in the name.

If you receive a message stating that emails have not been sent when posting an announcement, please check your course name. If the name has a colon (:) in the title the email tool in Blackboard will not work. This is a known issue with the software and is due to be fixed in an upcoming Service Pack.


  • Create the announcement as normal
  • Copy the message text
  • Post the announcement
  • Go to course tools and click send email
  • Select the group of users you wish to send the email to e.g. All student users
  • Paste the text from the announcement in to the message box
  • Click Submit