Blackboard have informed us of a known issue when using the new Box View service.
If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.
The suggested solution for this is to enable third-party cookies in your browser by following these steps:
- Browser Settings or Preferences > Privacy
- Select “Always allow” (or similar)
- Refresh the page with the viewer on it
- Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).
There are more specific instructions for each browser here.
If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.]box.com (Chrome) or https://box.com (Firefox).
