Update 23rd Feb 2022: The issue affecting submission to Blackboard group assignments has been resolved by an update from the supplier, and group submissions now generate email receipts again.
We apologise for any inconvenience caused.
Update 23rd Feb 2022: The issue affecting submission to Blackboard group assignments has been resolved by an update from the supplier, and group submissions now generate email receipts again.
We apologise for any inconvenience caused.
We are pleased to report that the problems sending emails from Blackboard have now been resolved.
Apologies for any inconvenience caused.
If you have any concerns or questions, please email digital-education@bristol.ac.uk.
We are currently investigating an issue with users not being able play back some recordings in Re/Play. We are working on a resolution with the supplier.
Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog.
If you have any further questions, please email digital-education@bristol.ac.uk.
Unfortunately, the intermittent bug affecting group submissions to Blackboard assignments is still ongoing. This does not affect individual Blackboard assignments or Turnitin assignments.
When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.
We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.
We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:
We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk
Before exams, coursework or timed assessments are marked, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:
For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.
For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.
If you have any questions, please email digital-education@bristol.ac.uk.
We have been informed that an intermittent bug affecting group submissions to Blackboard assignments has reoccurred. This does not affect individual Blackboard assignments or Turnitin assignments.
When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.
We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.
We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:
We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk
Blackboard have advised us that there will be scheduled Blackboard Collaborate maintenance taking place on Thursday, January 13th, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to version 21.24. You can read about improvements to functionality and features on the Collaborate Release Notes page.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.
Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.