Update 23rd Feb 2022: The issue affecting submission to Blackboard group assignments has been resolved by an update from the supplier, and group submissions now generate email receipts again.

We apologise for any inconvenience caused.

Unfortunately, the intermittent bug affecting group submissions to Blackboard assignments is still ongoing. This does not affect individual Blackboard assignments or Turnitin assignments.

When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.

We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.

We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:

• Submit as usual.
• If you encounter a red banner saying ‘Failed to submit Assignment. Please try again.’ use the left-hand menu to return to the Assessment, Submission and Feedback area.
• Locate the assignment submission point as before and click on it.
• You should be presented with a review page displaying the work you submitted.
• We recommend you take a screenshot of this page for your own records. Be sure to include the submission date and time (under ‘ATTEMPT’ on the right-hand side) in the screenshot.

We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk

Before exams, coursework or timed assessments are marked, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.

If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).

If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:

1. Click the dropdown arrow next to the column name.
2. Click Edit Column Information.
3. Scroll to the bottom and set Show this column to students to No.
4. Click Submit.

For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.

For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.

If you have any questions, please email digital-education@bristol.ac.uk.

We have been informed that an intermittent bug affecting group submissions to Blackboard assignments has reoccurred. This does not affect individual Blackboard assignments or Turnitin assignments.

When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.

We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.

We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:

• Submit as usual.
• If you encounter a red banner saying ‘Failed to submit Assignment. Please try again.’ use the left-hand menu to return to the Assessment, Submission and Feedback area.
• Locate the assignment submission point as before and click on it.
• You should be presented with a review page displaying the work you submitted.
• We recommend you take a screenshot of this page for your own records. Be sure to include the submission date and time (under ‘ATTEMPT’ on the right-hand side) in the screenshot.

We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk