Hiding marks and feedback until ready for release

As the assessment period starts, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. You can check a column is hidden from students by looking for the circle with a red line through it in the column header.
A column header with the 'hidden from students' icon
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
The menu to hide columns from students
For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.
If you have any questions, please email digital-education@bristol.ac.uk.

Roles and processes for any issues arising during summer assessment

Should any significant issue arise with an assessment system during the summer assessment period, the following steps will be followed:

  1. Issue reported: DEO identifies Incident Lead (usually service lead) and collates initial data to assess if this is a major incident. DEO informs colleagues, eg DEO Helpdesk and other DEO staff (via internal Teams group) plus IT Services TLC team (via Teams).
  2. Initial investigation: DEO Incident Lead reviews available data and consults with internal/external Technical Service Manager to complete initial assessment of problem and its impact (rapid triage).
  3. Major incident confirmed: 
    1. Incident Lead informs Head of Digital Education (via Teams) and Exams Office (via Teams) and confirms major incident with IT Services to enable their Major Incident process.
    2. DEO posts to DEO blog using ‘service announcement’ category which then emails info to subscribers and updates feeds (eg Blackboard home page). This information is also used by IT Services to update their status page.
    3. Head of Digital Education updates senior team in Education and Student Experience.
  4. Major incident management: IT Services oversees communication to staff and students as part of its Major Incident process. The DEO and IT Services continue to update blog and status page until issue is resolved.

The DEO recommends that relevant school and faculty staff subscribe to the DEO blog and consult the IT Services status page. In the event of a major incident, the DEO blog will have live and detailed updates, while the IT Services status page will contain more high-level information. Both the blog and status page are available to students.

If a technical issue affecting a live assessment is reported directly to schools or faculties, they should check the DEO blog for updates first, as the issue may have already been reported to the DEO. If nothing has been posted on the blog, they should contact the DEO.

Some students not receiving, or experiencing delay in receiving, Turnitin submission receipts

We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

  1. Go to your Blackboard course and locate the submission point.
  2. Click View/Complete.
  3. Click View.
  4. Click the grey download icon.
  5. Click Digital Receipt.

Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.

Turnitin service issue on evening of Friday 12th March

Turnitin have informed us that they had to carry out emergency maintenance on the service on the evening of Friday 12th March.

The service was unavailable between 16:30 and 18:30 GMT.  Between 18:30 and 21:00 the service was restored, but details of student paper matches in the similarity report were not available.

The service was fully restored at 21:00.

We apologise for any disruption this may have caused.  Further information is available on Turnitin’s Status page.

If you have any questions please contact digital-education@bristol.ac.uk

Resolved: Turnitin bulk download (Online Grading Papers) issue

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin bulk download (Online Grading Papers) issue

We have had reports of users being unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the annotated documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting Originally Submitted File. It is also possible to bulk download Original Files or Original Files as PDF.

We apologise for the disruption and will provide an update when we hear anything further.