Turnitin had reported they were experiencing issues with viewing similarity reports. This issue is now resolved, and all services are reported to be back to normal.
Turnitin are currently experiencing an unexpected service disruption. During this time, users may not receive Similarity Reports. You can track Turnitin’s status here: https://turnitin.statuspage.io/
Turnitin had reported they were experiencing issues with uploading submissions to Turnitin.
This issue was resolved at 6:40pm on the 13th November. Paper processing times may take longer then usual as service gets back to normal.
Turnitin have reported that they have been experiencing issues with uploading submissions. Submissions may not upload, or take longer then expected to upload. Their engineers have identified the issue, and are working towards a resolution. You can track Turnitin’s status here: https://turnitin.statuspage.io/
Please be aware that there is scheduled maintenance taking place from 6pm on 12th September to 2am on 13th September. This will impact Single Sign On, and access to Blackboard. Apologies for any inconvenience caused.
For more information, please see the IT Services IT Status Page
Turnitin had reported they were experiencing issues where users were being presented with a 404 error when viewing submissions.
This has now been resolved.
This is a reminder that Turnitin Services will be unavailable on Saturday 13th July from 16:00 – 00:00 as they will be conducting scheduled maintenance. Users will be unable to submit and grade during this window.
Please be aware that Turnitin Services will be unavailable on Saturday 13th July from 16:00 – 00:00 as they will be conducting scheduled maintenance. Users will be unable to submit and grade during this window.
Turnitin have resolved an issue which was causing sessions to end prematurely in Feedback Studio. Service was affected between 3:04 and 04:36 am. All services are now back to normal.
We have had some reports of submissions to Blackboard being 0 bytes (empty) when accessed for marking. In the past this has been identified as a problem with a browser, initially with Edge and then with Safari. These errors have since been fixed in Blackboard upgrades, however if you have students and markers still reporting similar problems it may be prudent to offer your students some advice for when they upload a submission:
Start the submission at least an hour before the due time.
Make sure you are on a stable, secure connection, an intermittent wi-fi connection could cause problems.
Close the document before trying to upload it to Blackboard.
Wait to see the document rendered properly on screen before assuming that it has uploaded.
If you are having problems, change browser and/or refresh the cache in the browser you are using.
Check that your internet connection is still active and you are still logged in to Blackboard properly (restart the machine and log out and back in).
If you are unable to submit properly email your school administrator immediately attaching a copy of the submission and let them know you have a problem. They can then clear the submission and allow you to try again if necessary.