Errors uploading zip files to Turnitin

We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’

This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time.  The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.

 

Problems uploading submissions to Turnitin using the Safari browser

We have recently identified problems when trying to upload submissions to Turnitin using the Safari browser (version 12.0) where the upload appears to hang and never completes.

We have three recommendations to fix this issue.

  1. Try working in a different browser, both Chrome and Firefox can be downloaded and used on a Mac.
  2. Clear the cache on your browser. You can find guidance on how to do this by going to refreshyourcache.com
  3. You can also follow these instructions to change the settings in Safari Preferences:
    1. Go to Safari Preferences > Privacy Tab > Manage Website Data.
    2. Look for and remove the three cached websites listed below:
      1. googlesyndication.com
      2. Googleservices.com
  • turnitinuk.com or turnitin.com
  1. Close and reopen Safari.
  2. Try submitting again.