[Open] Editing lecture recordings still causing playback issues

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This is an update of a previous post regarding the same issue.

We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified a bug in the current version of the software, but an update last weekend has failed to fix it. We are now working with our supplier to urgently identify the problem. We will send out further information when the bug has been fixed and tested.

For now, the best solution is to avoid editing any recordings from a lecture. However, if you do have a video that urgently needs editing, please contact digital-education@bristol.ac.uk for further help.

We apologise for any inconvenience this has caused.

[Resolved] Issue with submissions to Blackboard group assignments

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We recently reported an issue with Blackboard group submissions which presented students with an error message despite their submission being successful. This bug also meant that group submissions were not generating receipts.

Blackboard have now informed us that this issue has been resolved and our testing confirms this.

If you encounter any further issues, or have any questions, please email digital-education@bristol.ac.uk.

[Closed] Re/Play area slow to load or timing out

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This has now been resolved – please see the update blog post for more details. 

We have had reports of the Re/Play catalogue areas of some courses being very slow to load, or timing out before loading successfully. We are working with our supplier to identify a cause and restore good access as soon as possible.

This does not appear to be a widespread issue, but if it is affecting you or your students we apologise for any inconvenience caused.

 

[Open] Issue opening attached documents in Blackboard

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We are aware of a new, infrequent issue where some people are receiving 404 errors when attempting to open certain documents in Blackboard when using Edge. This error is currently being investigated by Blackboard and will be fixed in a future update.

To access the documents, please use an alternative browser, or right-click on the document link and select ‘Save As’ to download a copy of the document. Alternatively:

  1. Open Edge settings
  2. Select Downloads
  3. Set ‘Open Office files in the Browser’ to Off.

Our apologies for the inconvenience. Please contact digital-education@bristol.ac.uk if you have any questions.

[Closed] Editing lecture recordings causing playback issues

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There is an update to this issue, which can be found in this post from 01.12.21

We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified that this is related to a bug in the current version of the software, which will be fixed with an automatic update this week. Therefore, from the 27th of November this should no longer occur.

If you have experienced this issue, have a video which won’t play after editing, or have a video that urgently needs editing before the 27th November, please contact digital-education@bristol.ac.uk for further help.

We apologise for any inconvenience this has caused.

[Open] LaTeX editor in Blackboard slow

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We have identified an error when using the LaTeX maths editor in Blackboard that causes a significant time lag when trying to enter code into the editor. We have raised the issue with Blackboard and they are working on a fix that will be applied in a future update, but they have not yet provided a timescale for this. Investigation suggests that this issue is related to LaTeX equations that have been (correctly) entered into the editor between double dollar signs ($$…$$). To work around this issue, therefore, these equations can be re-created using the ‘MathType’ equation editor itself rather than LaTeX code.

We apologise for any inconvenience caused. We will provide an update as soon as Blackboard provide one. If you have any queries, please contact us.

[Resolved] Re/Play recordings not appearing in My Re/Play

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From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.

Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.

We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.