Older operating systems and browsers may have trouble logging in to Blackboard

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A security update to our Blackboard system has meant that people using a few specific combinations of older operating systems and browsers may have difficulty logging in to Blackboard. In all cases, this can be addressed by using a different browser (eg Chrome, Edge or Firefox), or by updating your operating system or browser version. The affected parings are:

  • Internet Explorer 11 0n Windows 7
  • Internet Explorer 11 0n Windows 8.1
  • Internet Explorer 11 0n Windows Phone 8.1
  • Safari 6 on iOS 6.0.1
  • Safari 7 on iOS 7.1
  • Safari 7 on OS X 10.9
  • Safari 8 on iOS 8.4
  • Safari 8 on OS X 10.10

Please accept our apologies for any inconvenience this causes.

Questionmark Scheduled Maintenance 15 May 2021 09:00-21:00

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Dear colleagues,

Questionmark Scheduled Maintenance: 15 May 2021 09:00-21:00

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Some students not receiving, or experiencing delay in receiving, Turnitin submission receipts

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We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

  1. Go to your Blackboard course and locate the submission point.
  2. Click View/Complete.
  3. Click View.
  4. Click the grey download icon.
  5. Click Digital Receipt.

Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

Resolved: Turnitin bulk download (anonymous assignments) issue

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The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Thursday 8th April and Turnitin informed us it was resolved at 17:00 on Wednesday 21st April. During this period, users may have been unable to bulk download through the Assignment Inbox for anonymous assignments, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin bulk download (anonymous assignments) issue

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We have had reports of users being unable to bulk download submitted files through the Assignment Inbox when assignment anonymity is on. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting the format required.

We apologise for the disruption and will provide an update when we hear anything further.

Improvements to Collaborate Ultra video gallery

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Collaborate A preview of the improved video gallery.Ultra has recently been updated to provide a richer video gallery. Three new views are available:

  • Gallery – displaying 25 attendees, with arrows allowing scrollable pages for larger groups.
  • Speaker – current speaker displayed as a large window at the top with other users as smaller windows below.
  • Tiled – current speaker displayed as a large window to the left with smaller windows for other users to the right.

In addition to the visual improvements, Moderators can select an individual attendee’s video or avatar window, to change their role or send them a message.

The new gallery is currently only active for Moderators and Presenters but will be rolled out to students soon.

You can read advice and guidance on using the new video gallery and views here: https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Video

 

Questionmark Scheduled Maintenance 17 April 2021 09:00-17:00

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Dear colleagues,

Questionmark Scheduled Maintenance: 17 April 2021 0900-1500

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk