Turnitin have resolved an issue which was causing sessions to end prematurely in Feedback Studio. Service was affected between 3:04 and 04:36 am. All services are now back to normal.
Submission uploads to Blackboard – advice for students
We have had some reports of submissions to Blackboard being 0 bytes (empty) when accessed for marking. In the past this has been identified as a problem with a browser, initially with Edge and then with Safari. These errors have since been fixed in Blackboard upgrades, however if you have students and markers still reporting similar problems it may be prudent to offer your students some advice for when they upload a submission:
Start the submission at least an hour before the due time.
Make sure you are on a stable, secure connection, an intermittent wi-fi connection could cause problems.
Close the document before trying to upload it to Blackboard.
Wait to see the document rendered properly on screen before assuming that it has uploaded.
If you are having problems, change browser and/or refresh the cache in the browser you are using.
Check that your internet connection is still active and you are still logged in to Blackboard properly (restart the machine and log out and back in).
If you are unable to submit properly email your school administrator immediately attaching a copy of the submission and let them know you have a problem. They can then clear the submission and allow you to try again if necessary.
Blackboard maintenance, Friday 31 May 2019, 2 am – 6 am
Blackboard will be performing essential maintenance to their data centre in the early hours of Friday 31 May 2019. Some network disruption is expected for around 30 minutes towards the beginning of the maintenance window, which runs from 2 am to 6 am.
We apologise for the inconvenience caused.
Issue affecting Blackboard login now resolved (11:50 am 18 May 2019)
IT Services have successfully resolved the issue with Single Sign-On which prevented users from logging in to Blackboard. Apologies once again for the inconvenience.
Users unable to log into Blackboard 18 May 2019
A problem with the University of Bristol Single Sign-On service is preventing the majority of users from accessing Blackboard. The Problem started in the early hours and IT Services are working on a fix. We apologise for the inconvenience caused and will update the blog when we have further information.
Chance to try a new Blackboard tool to upload digital feedback for your students
If you are interested in marking offline eg using Word, would you like to try out a new tool which allows the upload of feedback for a whole cohort or for groups of students? The Digital Education Office is running our third hands on session on the 22nd May where you can have a go. The session will be suitable for markers or administrators who support marking.
Book online to attend a session
Alternatively we will also be running a Webinar demonstration/Q&A on the 24th May. This session will be recorded.
Book online to attend the Webinar
More information on the tool
In order to better support markers who mark offline, the Digital Education Office has been working with Blackboard on development of a tool which allows Instructors to:
- batch download assignments, including by group (eg if you are marking a subset of students within a unit)
- mark offline eg annotating an assignment or completing a separate feedback sheet in Word
- batch upload marks and feedback files.
This video provides an overview of how the tool works. Please note that currently the tool can only be used where students have submitted an assignment in Blackboard.
Turnitin service restored, May 3, 4.04 pm
Turnitin have reported that the earlier issue has been resolved and all systems are back to normal.
Turnitin service disruption, May 3, 3.30 pm
Turnitin have reported that they have been experiencing issues with viewing similarity reports and accepting submissions since 3.08 pm. Their engineers have identified the issue, and are working towards a resolution. You can track Turnitin’s status here: http://turnitin.status.io/.
Try a new Blackboard tool to upload digital feedback for your students
If you are interested in marking offline eg using Word, would you like to try out a new tool which allows the upload of feedback for a whole cohort or for groups of students? The Digital Education Office is running three short hands-on sessions where you can have a go. The sessions are suitable for markers or administrators who support marking.
Book online to attend a session
More information on the tool
In order to better support markers who mark offline, the Digital Education Office has been working with Blackboard on development of a tool which allows Instructors to:
- batch download assignments, including by group (eg if you are marking a subset of students within a unit)
- mark offline eg annotating an assignment or completing a separate feedback sheet in Word
- batch upload marks and feedback files.
This video provides an overview of how the tool works. Please note that currently the tool can only be used where students have submitted an assignment in Blackboard.
If you have any queries please contact the Digital Education Office.
Android users should update Blackboard App
Android users must update the Blackboard app to continue receiving push notifications.
Google Cloud Messaging (GCM) has been discontinued. Due to this change, Blackboard apps have migrated to Google’s new Firebase Cloud Messaging (FCM). To maintain push notifications on your device, please update to Blackboard App 4.0 or Blackboard Instructor 2.5.