“My Re/Play” tab restored; all services operating normally

We are pleased to announce that the “My Re/Play” tab has been restored in Blackboard. All our services (including Re/Play, Blackboard and Collaborate) are available and working normally. We are continuing to closely monitor these services, along with our suppliers. Please accept our apologies for the issues that you experienced yesterday. Further information about the nature of the issues and the steps taken to resolve them will follow shortly.

Accessing Re/Play recordings while the “My Re/Play” tab is unavailable in Blackboard

At the moment, the “My Re/Play” tab is unavailable in Blackboard, due to the issue that affected it earlier today. We are working to resolve this issue, and hope to make the “My Re/Play” tab available again in the near future. While it is unavailable, staff who need to access their recordings, or make them available to students, can use the following workaround.

  1. Go to https://mediasite.bris.ac.uk/Mediasite/MyMediasite/
  2. If you are asked to sign in, click on the “Authenticate” button and sign in using your University of Bristol ID and password
  3. You should now see the “My Presentations” screen, giving you access to all your recordings

To create a link that students can use to view one of your recordings:

  1. From your “My Presentations” screen, find the recording you want to share
  2. Click on the name of the recording, which takes you to a screen with that recording’s details
  3. Check that “WHO CAN VIEW?”, on the right-hand side, is set to “My Organization”
  4. Click on “Watch in New Window”, on the right-hand side towards the top
  5. In the new window that opens, copy the URL (select all the text in the address bar, eg https://mediasite.bris.ac.uk/Mediasite/Play/cb546ba353a4438eb363edb897ed46041d)
  6. Provide this link to your students, who can use it to view the recording

My Re/Play Tab unavailable

In order to address slow running in Blackboard we have disabled access to the My Re/Play tab.

This will not affect playback of recordings embedded into Blackboard courses, but will stop playback of linked content, and will stop you adding new content to the service.

In-room recordings and uploading from the Desktop Recorder will not be impacted.

We will update as soon as we have more information. If you have any questions, please email digital-education@bristol.ac.uk

Re/Play upgrade Thursday 12 October – delay in publishing of some lectures

Re/Play was upgraded yesterday morning (12 October).  While the upgrade has improved playback performance, it unfortunately resulted in a delay in the automatic publishing of  lectures recorded from 5 pm on Monday until 6 pm Tuesday.

We have rectified this and made the materials visible.  Many apologies for the inconvenience caused.

To make a recording private:

  1. Go to the My Re/Play tab in Blackboard
  2. Find the recording
  3. Change the setting from ‘Viewable’ to ‘Private’.

 

 

 

Re/Play extension activity and maintenance this week (midnight – 4:00 am on both Tuesday 10 and Thursday 12 October)

This is a reminder that there will be two disruptions to service this week as we  maintain and enhance the service:

  • The Re/Play service will have limited availability on Tuesday 10 October between midnight and 4:00 am. There will be several short outages of 5 minutes during these hours as essential data centre work is carried out.
  • The Re/Play service will be unavailable for up to four hours between midnight and 4:00 am on Thursday 12 October. This work will improve playback for staff and students.

We are working to enhance and extend the service through a new program of investment, aiming to:

  • Simplify, standardise and complete recording equipment provision in centrally managed, large teaching spaces
  • Extend the scope of the service to better accommodate disciplinary requirements (eg record chalkboards and whiteboards, recording in smaller teaching spaces)
  • Develop, implement and evaluate case studies of media to enhance teaching and differentiate assessment.

Please see our project page to find out more

 

 

 

 

 

 

Limited availability of the Re/Play service (formerly Mediasite) – midnight to 4:00 am – Tuesday 10 October

Sonic Foundry who provide the Re/Play service (formerly Mediasite) have informed us that there will be potential outages on Tuesday 10 October between midnight and 4:00 am. There will be several periods of 5 minutes when the service will be  unavailable during these hours. The outage is necessary  for essential maintenance by the data centre provider. Sonic Foundry apologise for the inconvenience caused.

 

Re/Play (formerly Mediasite) will be unavailable between midnight and 4:00 am on Thursday 12 October

The Re/Play service (formerly Mediasite) will be at risk of being unavailable for up to four hours between midnight and 4:00 am on Thursday 12 October. Sonic Foundry (the company that host the service) need to undertake work to improve the playback experience for staff and students.

During the period of the upgrade, users will not be able to play recordings. The upgrade is out of hours to minimise impact. Nevertheless, we apologise for the inconvenience caused.

 

 

Mediasite renaming as Re/Play

As part of a program of investment by the University in the Mediasite technology the service will be renamed Re/Play from September onward.

Managed by the Digital Education Team in partnership with IT services and Learning Facilities Management over the coming year we will see investment in to the service under four themes

  • Increased room coverage
  • Increased coverage of Cameras for recording of chalkboards and whiteboards
  • An innovation fund to allow for creation of Media using the Re/Play service outside of the equipped rooms
  • Pilot of software solution for smaller teaching spaces

Re/Play provides the automated recording of audio and projected content of lectures, accessed via Blackboard. The means of recording, editing and accessing lectures will remain the same. Please bear with us whilst we revise the support pages. If you’re new to the university and require technical support, please contact service-desk@bristol.ac.uk

More information will follow on this blog and on our projects pages – if you have any questions please contact the Digital Education Office.