Re/Play – upgrade completed successfully

The upgrade of Re/Play completed successfully overnight.

Initial testing indicates that the service is performing well. Most materials are now available but some more recently added content will be moved across during Saturday 18th September. During Saturday the search function will also be patchy as the moved materials need to be re-indexed to make them searchable. Both the moving of new materials and search function should be complete by Monday 20th.

Please avoid uploading new materials to the Re/Play service on Saturday 18th September to allow the upgrade and maintenance work to complete fully.

Re/Play corrective work, Wednesday 8th September

On Wednesday 8th September at 15.30, the Digital Education Office will be making a change to the Re/Play service to allow for presentations to be added via the text box editor in Blackboard. This piece of work is minor, and there should be no noticeable impact during the work, but please note that the service will be at risk between 15.30 and 16.30 while we make this update.

This will not affect recordings in rooms, but there may be a very short break in service at the start of this time.

If you have any questions, please email digital-education@bristol.ac.uk.

My Re/Play connection issues – 21 May

Further to yesterday’s post about connectivity issues to My Re/Play via Blackboard, we have added a temporary link for staff to access their Re/Play materials onto the My Re/Play tab.  

When you click on the My Re/Play tab, you will now see a link which should give access to Mediasite (the software for Re/Play).  

If prompted to, click on the grey ‘Authenticate’ button. You will be taken to the University’s Single Sign On page where you can log on using your normal UoB credentials. Once you have located the presentation you wish to share, click the ‘title’, then ‘share presentation’ and then the green ‘copy’ button next to ‘quick link’. You can then share this via email or as a direct link in Blackboard. 

We are working with Blackboard and Mediasite to fix this issue and will provide updates via this blog. 

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.

“My Re/Play” tab restored; all services operating normally

We are pleased to announce that the “My Re/Play” tab has been restored in Blackboard. All our services (including Re/Play, Blackboard and Collaborate) are available and working normally. We are continuing to closely monitor these services, along with our suppliers. Please accept our apologies for the issues that you experienced yesterday. Further information about the nature of the issues and the steps taken to resolve them will follow shortly.

Accessing Re/Play recordings while the “My Re/Play” tab is unavailable in Blackboard

At the moment, the “My Re/Play” tab is unavailable in Blackboard, due to the issue that affected it earlier today. We are working to resolve this issue, and hope to make the “My Re/Play” tab available again in the near future. While it is unavailable, staff who need to access their recordings, or make them available to students, can use the following workaround.

  1. Go to https://mediasite.bris.ac.uk/Mediasite/MyMediasite/
  2. If you are asked to sign in, click on the “Authenticate” button and sign in using your University of Bristol ID and password
  3. You should now see the “My Presentations” screen, giving you access to all your recordings

To create a link that students can use to view one of your recordings:

  1. From your “My Presentations” screen, find the recording you want to share
  2. Click on the name of the recording, which takes you to a screen with that recording’s details
  3. Check that “WHO CAN VIEW?”, on the right-hand side, is set to “My Organization”
  4. Click on “Watch in New Window”, on the right-hand side towards the top
  5. In the new window that opens, copy the URL (select all the text in the address bar, eg https://mediasite.bris.ac.uk/Mediasite/Play/cb546ba353a4438eb363edb897ed46041d)
  6. Provide this link to your students, who can use it to view the recording

My Re/Play Tab unavailable

In order to address slow running in Blackboard we have disabled access to the My Re/Play tab.

This will not affect playback of recordings embedded into Blackboard courses, but will stop playback of linked content, and will stop you adding new content to the service.

In-room recordings and uploading from the Desktop Recorder will not be impacted.

We will update as soon as we have more information. If you have any questions, please email digital-education@bristol.ac.uk