[Closed] Re/Play area slow to load or timing out

This has now been resolved – please see the update blog post for more details. 

We have had reports of the Re/Play catalogue areas of some courses being very slow to load, or timing out before loading successfully. We are working with our supplier to identify a cause and restore good access as soon as possible.

This does not appear to be a widespread issue, but if it is affecting you or your students we apologise for any inconvenience caused.


[Closed] Editing lecture recordings causing playback issues

There is an update to this issue, which can be found in this post from 01.12.21

We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified that this is related to a bug in the current version of the software, which will be fixed with an automatic update this week. Therefore, from the 27th of November this should no longer occur.

If you have experienced this issue, have a video which won’t play after editing, or have a video that urgently needs editing before the 27th November, please contact digital-education@bristol.ac.uk for further help.

We apologise for any inconvenience this has caused.

[Resolved] Re/Play recordings not appearing in My Re/Play

From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.

Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.

We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.

[Closed] Re/Play recordings not being uploaded to My Re/Play

We are aware that some scheduled recordings via Re/Play have not been uploaded from the in-room boxes to My Re/Play as usual. We are working to identify the cause of the issue as soon as possible, and will update here when we know more.

Recordings were still created successfully – as far as we are aware no recordings have been lost, but are just not being transferred to My Re/Play for staff to access. If you are missing a recording, it will be restored to your My Re/Play as soon as possible. We apologise for any inconvenience this may cause.

If you are missing a recording which is urgently needed, please email digital-education@bristol.ac.uk with details of the session so that we can help further.


[Closed] Record Now – ‘Device Not Found’ in some rooms

This problem has now been resolved.

We are aware that in some rooms staff using the Re/Play ‘Record Now’ desktop app to record have received an error message that there was no device found in the room. This issue is being investigated as a matter of urgency, and we are endeavouring to have all Record Now boxes back online as soon as possible. More information will be available as we receive it.

If you rely on Record Now to record your sessions please contact the Digital Education Office so that we can check your set up and manually schedule your session to record automatically, if needed.

Email: digital-education@bristol.ac.uk 

RePlay – video links returning students to home page

We are aware that some students are being retuned to the Blackboard home page when they follow a link to view a RePlay video.

If you know that your students are experiencing this issue, please contact digital-education@bristol.ac.uk with the course id, and a location for the videos in the courses in question (eg, whether they are located in week folders, or found via a RePlay link from the course menu).

We appreciate that this is a crucial time of year for you and your students, and thank you for working with us to restore access to video content to affected students as soon as possible.

For more information, contact digital-education@bristol.ac.uk.