Record Now – ‘Device Not Found’ in some rooms

We are aware that in some rooms staff using the Re/Play ‘Record Now’ desktop app to record have received an error message that there was no device found in the room. This issue is being investigated as a matter of urgency, and we are endeavouring to have all Record Now boxes back online as soon as possible. More information will be available as we receive it.

If you rely on Record Now to record your sessions please contact the Digital Education Office so that we can check your set up and manually schedule your session to record automatically, if needed.

Email: digital-education@bristol.ac.ukĀ 

RePlay – video links returning students to home page

We are aware that some students are being retuned to the Blackboard home page when they follow a link to view a RePlay video.

If you know that your students are experiencing this issue, please contact digital-education@bristol.ac.uk with the course id, and a location for the videos in the courses in question (eg, whether they are located in week folders, or found via a RePlay link from the course menu).

We appreciate that this is a crucial time of year for you and your students, and thank you for working with us to restore access to video content to affected students as soon as possible.

For more information, contact digital-education@bristol.ac.uk.