Resolved: Blackboard app partial service disruption

The partial service disruption that was affecting the Blackboard app has been resolved. From around 11.30 am yesterday, you may have experienced an error when attempting to log in to the app.

The root cause of the issue has been identified as an emergency security fix that was applied to one of the University’s authentication servers. We have now reconfigured the app so that it uses a different authentication server. However, the app will have cached your previous login method.

In order to login again via the Blackboard app, you need to uninstall and reinstall the app on your mobile devices.

If you are still unable to log in once you have uninstalled and reinstalled the app, please contact digital-education@bristol.ac.uk.

Please accept our apologies for the inconvenience that this issue has caused you.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Partial service disruption to the Blackboard app

The Blackboard app is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when attempting to log in to the app. It is still possible to access Blackboard via a web browser. Blackboard is investigating.

We apologise for the disruption and will provide an update when we hear anything further.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Blackboard Mobile App Planned Maintenance/Outage 17th December 3:30 AM

Blackboard will be performing essential maintenance on the mobile app from 3:30AM on 17th December. The Blackboard app will be unavailable for around 5 hours during the maintenance; please access Blackboard using a web browser during this time.

We apologise for any inconvenience caused.  If you have any questions or concerns please contact the Digital Education Office.

Android users should update Blackboard App

Android users must update the Blackboard app to continue receiving push notifications.

Google Cloud Messaging (GCM) has been discontinued. Due to this change, Blackboard apps have migrated to Google’s new Firebase Cloud Messaging (FCM). To maintain push notifications on your device, please update to Blackboard App 4.0 or Blackboard Instructor 2.5.

Mobile Authentication improvements

Dear Students and Staff

We are happy to announce the following improvements to the Blackboard mobile app:

  1. You will now login to Blackboard using the Blackboard Mobile app, which means the login boxes will be the proper size (no more zooming in on your phone, just type in your username and password)

  2. The app can remember your login (removing the need to login on your phone over and over again).  One small caveat, if you are using a mobile device that you share with others (ie a tablet) you should disable this – click Settings, Privacy, Remember password

  3. Push notifications which alert you when … will work more effectively.  When you get a mobile notification and click on it – you will be taken to the app, and directed to the part of Blackboard that generated the notification (until now clicking on a notification took you to the main menu of Blackboard.)

If you are able to edit Blackboard courses or organisations you will now be able to add announcements and items to your course using your mobile.

Announcements – Simply click “Add”, give it a subject and description, then click “Post” to submit it to the course.

Items – exactly the same as Announcements but you can also click attach to add files (you have lots of options of where to get things to attach – your phone, dropbox, google drive etc.  It copes with most files and will convert unusual things (Google docs etc) into a pdf.

 

Blackboard Notifications – update 4th October

In order to address the slow running of Blackboard we have taken the action of switching off the collection of Notifications (both web and mobile) on the advice of Blackboard and our colleagues in IS. Since making this change to the system we have not had any problems with the speed of the service.

We are currently addressing these problems and are hopeful that we will be able to switch the Notifications back on as soon as possible.

Apologies once again for any inconvenience caused by the slow running of the service earlier this week.

If you have any questions, please email TEL-Help@bristol.ac.uk

Blackboard Mobile Log in Problems – Update

Users may still be experiencing problems logging in to the Blackboard Learn Mobile App. Please note that this appears to be affecting a small percentage of users.

A solution if you are experiencing problems is to ensure you are using the latest version of the App and to delete and re install the App on your device.

We have also now raised this problem with the Blackboard Mobile team and we have a support call open with them to try and resolve any ongoing problems.

Apologies for any problems this may be causing. If you have any questions please email TEL-Help@bristol.ac.uk