Service announcements and essential information from the Digital Education Office
Questionmark will be carrying out scheduled maintenance on Saturday 19 July between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We are aware of an issue with Xerte, where authors preexisting projects are not displayed when logged into the authoring portal. Similarly they cannot create new projects.
Published projects are working as expected, e.g. embedded Xerte projects in Blackboard or using the supplied weblinks.
IT Services have been informed and are investigating the issue. We will provide updates via this blog.
Currently, Jumbled Sentence questions are incorrectly copying from Blackboard Original to Blackboard Ultra courses.
This question type is due to be released in Blackboard Ultra on June 6, but currently Jumbled Sentence questions are not supported, and a partial copy is being produced when any attempt is made to copy them (for example, as part of a larger pool or test with multiple questions). These partial copies contain the written element of the question but are not functional.
Until June 6, tests or question pools/banks with Jumbled Sentence questions should be not be copied between Blackboard Original and Ultra courses. After June 6, these can be copied with full functionality expected.
Jumbled Sentence questions that have already been copied will need to be deleted and then re-added after June 6.
Following an update to Blackboard, Jumbled Sentence Questions can now be created in Ultra courses and can be copied from Original courses to Ultra courses without issue.
Questionmark will be carrying out scheduled maintenance on Saturday 17 May between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
Questionmark will be carrying out scheduled maintenance on Saturday 15 March between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We have been made aware that there are problems with adding Re/Play content to Blackboard courses and viewing recent recordings in the My Re/Play area of Blackboard.
We are working with the supplier to resolve these issues and will provide updates as soon as we are aware of any changes to the service.
We apologise for any inconvenience this may be causing and if you have any questions please email digital-education@bristol.ac.uk
IT Services will be upgrading Xerte to version 3.13 between 8am and 1pm on Tuesday 17th December. During this time, Xerte resources will be unavailable to staff and students. We apologise for any inconvenience this causes.
This upgrade brings security updates and improved functionality, including:
You can read the full set of upgrade features and enhancements on the 3.13 release notes page.
We will update the blog when Xerte is available again. If you have any questions, please contact digital-education@bristol.ac.uk
Questionmark will be carrying out scheduled maintenance on Saturday 16 November between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We have been made aware of reports that some users have been receiving multiple email notifications regarding new items available on the courses they are enrolled on.
We have contacted Blackboard (Anthology) and they have acknowledged this as an issue and are investigating the cause. They have advised that this was a one off incident and it shouldn’t occur again.
If you have been a recipient of these emails we apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
It has come to our attention that the AI writing detection reports in Turnitin LTI were not generated for submissions made between 1 August and 5 August. We are currently investigating this issue with the supplier and will provide updates as soon as we receive further information from their support team.
In the meantime, if your course has been affected and you need to regenerate these reports, please contact us at digital-education@bristol.ac.uk, providing a list of the affected courses and their respective submission points.