Xerte upgrade and downtime Wednesday 14th April

IT Services will be upgrading Xerte to version 3.9 between 8am and 1pm on Wednesday 14th April. During this time Xerte resources will be unavailable to staff and students.

This upgrade brings security updates, and improved functionality including:

  • Accessibility enhancements
  • Stand-Alone pages
  • Page enhancements
  • Media sub-folders

We will blog again when Xerte is available for staff and students.

 

Issues with File Upload in Blackboard Collaborate

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and can confirm Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update here as soon as the issue has been fixed.

Issues with File Upload in Blackboard Collaborate

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update as soon as the issue has been fixed.

Questionmark scheduled maintenance 20 February 0900-1500

Dear colleagues,

Questionmark Scheduled Maintenance: 20 February 2021 0900-1500

Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Blackboard Collaborate scheduled maintenance, Thursday, January 14, midnight – 4 am

Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, January 14, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.

Questionmark Scheduled Maintenance: 16 January 0900-1500

Dear colleagues,

Questionmark Scheduled Maintenance: 16 Jan 0900-1500

Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk