Blackboard maintenance, Friday April 27th, 1 am – 7 am

On Friday, April 27th, 2018, Blackboard will be performing scheduled infrastructure maintenance at their data centre. The six-hour window is for the entire maintenance work to complete; however, the total outage duration is not expected to exceed 30 minutes and will be near the beginning of the maintenance period.

Please accept our apologies for any inconvenience this may cause.

Turnitin service disruption – 27th March 2018

Turnitin Service Alert

You may have experienced issues viewing submissions within the Feedback Studio. This was down to a service disruption affecting the performance of Turnitin and Turnitin UK.

When did this happen?

March 27th 08:00 – 10:40

We are pleased to announce that this has now been resolved.

Change to the way Instructors access marking in the Turnitin App

Turnitin have announced a change to the way you access marking in the Turnitin Feedback Studio via the App. Previously this was done through use of an access code generated in each Blackboard course. This has now been replaced by entering your email address, after which you will be sent a link.

Instructions from Turnitin are at:

A new method for accessing your LMS classes in the iOS app

Turnitin Service Degradation – Monday 5th March – Normal Service Restored

We have just recieved the following notification from Turnitin UK –

Turnitin Service Alert

Users may experience slowness while making submissions or viewing them, we are continuing to investigate this issue as a priority. We apologise for any inconvenience caused.

Please let your students know that they may need to leave extra time for submitting to the service. We will update this post when we have more information.
Update – 3.45pm Turnitin have confirmed that normal service has been resumed.
Digital Education Office

 

Blackboard maintenance (no downtime), 1 am – 5 am, Friday, January 26

Blackboard will performing emergency infrastructure maintenance between 1 am and 5 am on Friday, January 26. While we anticipate no interruption in the Blackboard service as a result of the work being performed, we cannot entirely rule out periods of service interruption during this maintenance window. Blackboard will make all efforts to keep any service disruption within the window to a minimum, but you should be aware that interruptions are possible.

Blackboard available again

Blackboard is available again following essential maintenance overnight. The feedback annotation tool, Crocodoc, has now been replaced by Box View. Follow this link for more information on the change to Box View. There is also further advice for staff and for students.

There is currently an unrelated issue whereby students see their grades to 5 decimal places, so for example 70 will display as 70.00000. Blackboard are aware of this.

University Christmas Closure

The University will be closed for Christmas from 23rd Dec 2017 – 2nd Jan 2017 inclusive, and the Digital Education Office will be unavailable. Please email Digital-Education@bristol.ac.uk as usual and we will respond as soon as possible when we return. If you experience urgent problems during this time (for example, a service is unavailable)  please contact the Service Desk on ( 0117 92) 87870