Questionmark will be carrying out scheduled maintenance on Saturday 16 September 2023 between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk.
Questionmark will be carrying out scheduled maintenance on Saturday 15 July between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
Questionmark will be carrying out scheduled maintenance on Saturday 17 June between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
IT Services has launched a new software request app for teaching staff. The app has been designed to streamline the process of requesting software for the start of the upcoming academic year and enables you to see previous software requests made by your school.
To ensure your request is ready for the start of teaching in September, please submit your request as soon as possible. The deadline for submission is 16 June 2023.
Access the app and find out more on the Teaching and Student Software SharePoint page.
If you need technical support with the app, please contact the IT Service Desk using the self-service site.
Questionmark will be carrying out scheduled maintenance on Saturday 20 May between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
To fix the issue affecting marking groups in Turnitin, please try refreshing the Assignment Inbox, using the refresh button in the top right-hand corner.
Step-by-step guide:
Questionmark will be carrying out scheduled maintenance on Saturday 15 April between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
****** The advice below has been updated. Please refer to the updated advice ******
The issue of equations not displaying properly in some browsers was resolved by Blackboard on 6 October. We have recently received reports that a small number of users have continued to experience issues with equations they have previously viewed in their browsers. As mentioned in our previous blog post, if an equation is not displaying properly for you, please clear your browser cache and cookies (using, for example, these instructions), then reload the page. This only needs to be done once on the device and browser being used, and can be done at any time (for example, in advance of taking a test which includes equations), after which the issue should not persist or recur.
The Digital Education Office (DEO) will be piloting a new tool to support the development of student digital capabilities in 22/23. The Jisc Digital discovery tool provides students with opportunities to reflect on skills, identify areas for improvement and be directed to the support and help they need for their time studying, as well as with any future life or career endeavours. As an institution, the tool will enable us to map existing support for digital capabilities and discover gaps in our provision. This project will be led by the Student Digital Learning Experience team within the DEO.
Students can keep up to date with the project by subscribing to our student-facing DigiTalk blog. The Student Digital learning Experience team are also developing resources, such as our Digitally Skilled video series, which are based on the Jisc digital capability framework, and can be found on our Student Support Learning Online page.
If you have any questions, please contact digital-education@bristol.ac.uk.
This post summarises the current status of the Re/Play service giving details of what is working, what has been fixed and any open issues.
Open issues are listed below and provide details of any workarounds that can be used and when a fix will be applied.
Background on incident which occurred on the 7th February and current status
A problem with access to Re/Play recordings was identified around midday on Monday 7th February. The issue involved students losing access to Re/Play materials accessed via the left-hand menu in Blackboard. This was resolved on the morning of Tuesday 8 February and has been working without incident since that time.
Please note the following features of Re/Play are currently working normally and being used intensively:
Open issue
There have been a small number of reports of issues when re-using content from previous years courses.
Work to resolve this issue is substantially complete. A final review was due to take place in the week commencing 21 February 2022 but has been put back due to industrial action.
Workaround: A simple fix has been used by DEO and school staff to resolve this issue.
Resolved issues
Current situation and support
Despite the issues listed above our use of RePlay continues to be very strong, for example between 20 September and 22 November 2021 almost 253,000 hours of materials were watched by our students. This data underline the potential impact of issues and the criticality of the Re/Play service and we sincerely apologies for any stress and disruption to colleagues and our students.
For help and advice please contact digital-education@bristol.ac.uk