Category Archives: Uncategorized

Re/Play developments summer 2021

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This summer, for security reasons, there will be an important change to the way Re/Play videos are embedded in Blackboard. If you wish to embed any new video content in Blackboard, please use the Mash-up Tool.

The DEO will also be working with IT Services over the summer to improve Re/Play for the coming academic year. The improvements will include:

– New manual recording app – we are updating the manual recording functionality in our equipped rooms (replacing the old Ad Hoc app), this will allow for full use of in- room camera equipment.
– Enabling live streaming – to support a move to hybrid teaching, we will be enabling a service for live streaming from our equipped rooms.
– Replacement of the Desktop Recorder – the current recorder is no longer supported, so we will be deploying the new recorder, ‘Mosaic’.
– An improved user interface for browsing and selecting recordings – videos will be displayed in Blackboard as screenshot tiles rather than in a list.

Further details and user guides will follow soon. If you have any questions, please email digital-education@bristol.ac.uk.

Xerte upgrade and downtime Wednesday 14th April

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IT Services will be upgrading Xerte to version 3.9 between 8am and 1pm on Wednesday 14th April. During this time Xerte resources will be unavailable to staff and students.

This upgrade brings security updates, and improved functionality including:

  • Accessibility enhancements
  • Stand-Alone pages
  • Page enhancements
  • Media sub-folders

We will blog again when Xerte is available for staff and students.

 

Issues with File Upload in Blackboard Collaborate

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We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and can confirm Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update here as soon as the issue has been fixed.

Issues with File Upload in Blackboard Collaborate

Posted by

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update as soon as the issue has been fixed.

Questionmark scheduled maintenance 20 February 0900-1500

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Dear colleagues,

Questionmark Scheduled Maintenance: 20 February 2021 0900-1500

Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Blackboard Collaborate scheduled maintenance, Thursday, January 14, midnight – 4 am

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Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, January 14, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.