Issues with File Upload in Blackboard Collaborate

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and can confirm Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update here as soon as the issue has been fixed.

Issues with File Upload in Blackboard Collaborate

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update as soon as the issue has been fixed.

Questionmark scheduled maintenance 20 February 0900-1500

Dear colleagues,

Questionmark Scheduled Maintenance: 20 February 2021 0900-1500

Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Blackboard Collaborate scheduled maintenance, Thursday, January 14, midnight – 4 am

Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, January 14, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.

Questionmark Scheduled Maintenance: 16 January 0900-1500

Dear colleagues,

Questionmark Scheduled Maintenance: 16 Jan 0900-1500

Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

9 Dec 11am: Turnitin – slow similarity report generation

Turnitin have informed us that the service is currently experiencing an unexpected degradation. During this time, you may find that Similarity Reports are slow to generate.  Students can submit as normal, although we have seen that previews of submissions can take longer than usual to appear.  The root cause has been identified and a fix has been implemented. Turnitin are continuing to monitor the situation and will provide an update as soon as the Similarity Report generation times have returned to normal.

Apologies for any inconvenience this may cause.

More information can be found on the Turnitin Status page

Media files in Blackboard and Re/Play

As a consequence of the move to blended learning, a vastly increased number of media (video/audio) files are being made available to students (recordings of seminars and tutorials, demonstrations, etc). These files should all be made available in Re/Play, rather than Blackboard, following the steps laid out in our web guide (which includes instructions for embedding the Re/Play video in Blackboard). This is for a number of reasons, including:

Media files in Re/Play can now be made available for students to download, as well as watch directly, giving students two ways to access recordings in Re/Play.

The DEO will be working with course leads to move media content into Re/Play over the coming weeks. If you have any questions, please email digital-education@bristol.ac.uk.