[OPEN] Blackboard Full Grade Centre Not Downloading Correctly

Blackboard’s “Work Offline” function, which allows you to download a spreadsheet of the Grade Centre, is currently not working as intended. When you attempt to download the Full Grade Centre of a course, some columns that are present online are not downloaded in the spreadsheet. This may affect workflows with offline or in-person assessments.

We have advised the supplier of this issue and they are investigating. In the meantime, the following steps can be followed as a workaround.


  1. Go to Full Grade Centre.
  2. Go to Manage.
  3. Click Create Smart View.
  4. Enter “ALL USERS” into the “Name” field.
  5. Select the box for “Add as favorite
  6. Set “Type of view” to “User
  7. Set “Select Criteria” to “All Users
  8. Click “Submit“.

This should produce a Smart View that contains all of the columns in the course. Navigate to this smart view and download it as you would normally, choosing to display or not to display hidden info, selecting specific columns, etc., as required.

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