Questionmark scheduled maintenance (Saturday 16th May) and scheduling error update.

Scheduled maintenance.

Questionmark have advised us that there will be scheduled maintenance taking place on Saturday 16th May from 9:00 – 15:00. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.  

During this time all users may experience service disruptions. We apologise for any inconvenience caused. 

Scheduling error update.

Questionmark have informed us that they have fixed the issue affecting scheduling, which re-occurred when the clocks changed. Previously, as a workaround we recommended setting your schedules back an hour to allow them to appear at the correct time.

Testing by DEO confirms that this has been corrected, so you will no longer need to set schedules an hour behind. Schedules can now be set at the correct time.

We recommend that you double check this by scheduling a test for yourself to ensure it is working correctly. Any future schedules will then need to be updated.

Thank you for your understanding on this matter and we apologise for any inconvenience.

If you have any questions, please contact digital-education@bristol.ac.uk.

New Questionmark service now available

Questionmark has now been upgraded to version 6 and the new cloud-based On Demand service is available for use.

Users can log in using the links at:

www.bristol.ac.uk/digital-education/support/tools/questionmark/

Existing content, schedules and users have been migrated into the system.

Support materials are available at:

www.bristol.ac.uk/digital-education/support/tools/questionmark/

If you have any queries please contact the Digital Education Office.

digital-education@bristol.ac.uk

Questionmark service downtime commencing Thursday 25th July

Our self-hosted Questionmark online assessment platform is being upgraded to version 6 and migrated to the cloud-based On Demand service. This work is essential as our current version, Perception 5.7, will no longer be supported by the company after July 2019.
Questionmark will be unavailable from 11am on Thursday 25th July 2019 until Monday 5th August 2019.  The new upgraded On Demand service is expected to be available from 9am on Monday 5th August 2019.
Further information is available on the Questionmark changes summer 2019 webpage.