Questionmark scheduled maintenance 17 July 09:00-15:00

Dear colleagues,

Questionmark Scheduled Maintenance: 17 July 2021 09:00-15:00

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Questionmark scheduled maintenance 19 June 09:00-15:00

Dear colleagues,

Questionmark Scheduled Maintenance: 19 June 2021 09:00-15:00

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Roles and processes for any issues arising during summer assessment

Should any significant issue arise with an assessment system during the summer assessment period, the following steps will be followed:

  1. Issue reported: DEO identifies Incident Lead (usually service lead) and collates initial data to assess if this is a major incident. DEO informs colleagues, eg DEO Helpdesk and other DEO staff (via internal Teams group) plus IT Services TLC team (via Teams).
  2. Initial investigation: DEO Incident Lead reviews available data and consults with internal/external Technical Service Manager to complete initial assessment of problem and its impact (rapid triage).
  3. Major incident confirmed: 
    1. Incident Lead informs Head of Digital Education (via Teams) and Exams Office (via Teams) and confirms major incident with IT Services to enable their Major Incident process.
    2. DEO posts to DEO blog using ‘service announcement’ category which then emails info to subscribers and updates feeds (eg Blackboard home page). This information is also used by IT Services to update their status page.
    3. Head of Digital Education updates senior team in Education and Student Experience.
  4. Major incident management: IT Services oversees communication to staff and students as part of its Major Incident process. The DEO and IT Services continue to update blog and status page until issue is resolved.

The DEO recommends that relevant school and faculty staff subscribe to the DEO blog and consult the IT Services status page. In the event of a major incident, the DEO blog will have live and detailed updates, while the IT Services status page will contain more high-level information. Both the blog and status page are available to students.

If a technical issue affecting a live assessment is reported directly to schools or faculties, they should check the DEO blog for updates first, as the issue may have already been reported to the DEO. If nothing has been posted on the blog, they should contact the DEO.

Preparation for summer assessment period

Significant work has been undertaken in preparation for the summer assessment period:

– by Professional Services

    • Assessment systems’ capacity has been increased to accommodate the higher number of assessments.
      • Questionmark has been upsized from 10th May to 15th June.
      • Blackboard capacity is being increased over the assessment period.
    • Clear communication routes and processes to manage major incidents have been put in place or reinforced.
    • Additional “just in time” support is available in the DEO and IT Services.
    • Where possible, standardised assessment areas and processes have been created to simplify support and improve the student experience, including:
      • Processes which may be needed in the event of major technical issues have been cleared from a policy and data security perspective (eg, do not email assessments, wait until the system is available and submit as usual).
      • improvements for students ( eg personalised exam times).

– by schools and faculties

  • Every exam should have a backup plan in place before the assessment (eg, use of a late submission point for Blackboard file upload exams).
  • Technical settings on exam assessments should be flexible enough to accommodate a short break in service (eg, by not setting MCQ-based exams to auto-submit).
  • Relevant central school and faculty staff should subscribe to the DEO blog.

For centrally supported exams the DEO has set up assessments with backups and appropriate technical settings. For locally supported assessment, schools should ensure that this work has been done and any relevant information communicated to students.

Questionmark Scheduled Maintenance 15 May 2021 09:00-21:00

Dear colleagues,

Questionmark Scheduled Maintenance: 15 May 2021 09:00-21:00

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Questionmark Scheduled Maintenance 17 April 2021 09:00-17:00

Dear colleagues,

Questionmark Scheduled Maintenance: 17 April 2021 0900-1500

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.

Questionmark OnDemand – Unscheduled Emergency Maintenance: Saturday 23rd January

Questionmark have advised us that there will be unscheduled emergency maintenance on Saturday 23rd January from 19:00 – 20:00 GMT.

During this 60 minute maintenance window, users taking assessments may encounter service disruptions.

We apologise for any inconvenience this may cause. If you have any questions please contact digital-education@bristol.ac.uk

Questionmark Scheduled Maintenance: 15 November 2020

Questionmark have advised us that there will be scheduled maintenance taking place on 15 November 2020.  The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk