Category Archives: Service announcements

Questionmark scheduled maintenance: Saturday 20th June

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Questionmark Scheduled Maintenance: Saturday 20th June

Questionmark have advised us that there will be scheduled maintenance taking place on Saturday 20th June from 9:00 – 15:00. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions please email digital-education@bristol.ac.uk

Blackboard maintenance, 7am-8am Sunday 31 May

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UPDATE: Blackboard have informed us that this maintenance is not required on our system, so there will be no downtime.

In order to ensure the stability of Blackboard during the exam period, essential maintenance will be carried out on the system between 7am and 8am (BST) on Sunday 31 May. During this time, Blackboard will not be available, so please plan accordingly.

Please accept our apologies for any inconvenience this downtime causes.

LaTeX and Maths Editor now working correctly

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Rendering error

The rendering error with LaTeX has been resolved (Friday 29th May) and all new LaTeX/Maths Editor formulas will now display properly.

Any items users created in the past week while the problem was present, should be corrected by editing the items and submiting them without making changes, this should correct how the formula displays.  If problems persist then it may be necessary to recreate the formula.

We appoligise for any inconvenience this has caused.

We will continue to monitor this.

Turnitin service disruption: 19th May

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Please be aware that Turnitin is currently experiencing a service disruption. During this time users may encounter errors with submitting work and accessing the feedback studio. We will update you when we hear anything further.

Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin maintenance update and service disruption

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Service disruption.

Please be aware that Turnitin reported an unexpected service disruption in which users may have been unable to submit.  A fix has been implemented, but reports due to be generated may take longer then usual.

This issue occurred at 04:56 BST on the 27th April. A fix was implemented at 08:58 BST on the 27th April.

*Update* Turnitin’s scheduled maintenance date change.

Turnitin’s scheduled maintenance will now take place on Saturday 2nd May from 16:00 – 20:00. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Turnitin scheduled maintenance: 30th April

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**This post has been updated. Please see updated blog post.

Please be aware that there may be a possible service disruption on Turnitin on Thursday 30th April from 08:00 to 13:00. This is due to Turnitin requiring time for emergency maintenance. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Turnitin service disruption: 19th April and 20th April

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Please be aware that Turnitin encountered two service disruptions on the 19th and 20th of April. The details and times these issues occurred can be found below.

19th April: BST 01:30 – 05:50

Users may have experienced issues with uploading and viewing submissions.

20th April: BST 17:00 – 18:45

Users may have experienced slow log in and uploading times.

Both these issues have now been resolved. Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk