Service announcements and essential information from the Digital Education Office
The issue with Xerte reported yesterday has now been resolved. Authors can now see their projects when logged into the authoring portal.
We will continue to closely monitor the service. Please contact us if you experience any issues using the service.
We are aware of an issue with Xerte, where authors preexisting projects are not displayed when logged into the authoring portal. Similarly they cannot create new projects.
Published projects are working as expected, e.g. embedded Xerte projects in Blackboard or using the supplied weblinks.
IT Services have been informed and are investigating the issue. We will provide updates via this blog.
The issue where students and staff could not access some Re/Play recordings through Blackboard course menu links (Re/Play Collections) has been resolved following a software version update applied overnight on 29th April.
We will continue to closely monitor the service.
The issue with extracting marks from Blackboard to eVision was resolved yesterday, 29 April, at around 5 pm. It was caused by a University-wide issue with Microsoft web applications.
Please accept our apologies for the disruption.
Update: This issue was resolved at around 5 pm on 29 April.
You may be experiencing an issue with extracting marks from Blackboard to SITS/eVision, which we believe is being caused by the current IT Services issue with a range of web-hosted applications (noted under “Exam Timetables Down” on the IT Service Status page). We are investigating this and will provide updates here as we have them. In the meantime, it may be necessary to manually enter any marks that are needed in eVision urgently.
Please accept our apologies for this disruption.
Update: A software version update applied overnight on 29th April has resolved the authorisation error.
We are experiencing a technical issue where students and staff cannot access some Re/Play recordings through Blackboard course menu links (Re/Play Collections), when viewing permissions are set to “Only Shared Users”.
Our team is actively working with our service provider to resolve this issue as quickly as possible.
Please contact digital-education@bristol.ac.uk to arrange a temporary access solution until a permanent resolution is applied.
The supplier has notified us that the ‘Submit on behalf of’ functionality in Turnitin’s assignment inbox has been restored.
The incident occurred between 11 April and 17 April. The impact of the issue was limited, and most Turnitin users were unaffected.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.
Turnitin has informed us that the issue causing a delay in Similarity Report generation has now been resolved.
Starting at 9.30 AM today, an unexpected service incident occurred in Turnitin causing a delay in the generation of Similarity Reports. The impact of this issue was limited, and most Turnitin users were unaffected. Students were still able to submit work, although they may have experienced a delay in receiving their report.
If you have any questions or concerns about this issue, or if you believe you have been affected, please get in touch by emailing digital-education@bristol.ac.uk.
Turnitin is currently experiencing an unexpected service incident, which may result in delays in the generation of Similarity Reports. Students are still able to submit work, but they may experience a delay in receiving their report.
The supplier is aware of the issue and is working to restore full functionality to Turnitin.
If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.
We are aware of an issue affecting the display of the ‘Submit on behalf of’ functionality in Turnitin’s assignment inbox. The issue has been reported to Turnitin Support Engineers, who are currently investigating.
In the meantime, if you need to upload a paper on behalf of a student, there is a workaround available for non-anonymous assignments: selecting the three dots in the Options column for the student and clicking Upload.
For further details, please refer to the guide to Submitting on behalf of a student.
Please accept our apologies for any inconvenience this may cause.