Turnitin bulk download (anonymous assignments) issue

We have had reports of users being unable to bulk download submitted files through the Assignment Inbox when assignment anonymity is on. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting the format required.

We apologise for the disruption and will provide an update when we hear anything further.

Xerte upgrade and downtime Wednesday 14th April

IT Services will be upgrading Xerte to version 3.9 between 8am and 1pm on Wednesday 14th April. During this time Xerte resources will be unavailable to staff and students.

This upgrade brings security updates, and improved functionality including:

  • Accessibility enhancements
  • Stand-Alone pages
  • Page enhancements
  • Media sub-folders

We will blog again when Xerte is available for staff and students.

 

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.

Turnitin service issue on evening of Friday 12th March

Turnitin have informed us that they had to carry out emergency maintenance on the service on the evening of Friday 12th March.

The service was unavailable between 16:30 and 18:30 GMT.  Between 18:30 and 21:00 the service was restored, but details of student paper matches in the similarity report were not available.

The service was fully restored at 21:00.

We apologise for any disruption this may have caused.  Further information is available on Turnitin’s Status page.

If you have any questions please contact digital-education@bristol.ac.uk

Resolved: Turnitin bulk download (Online Grading Papers) issue

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin bulk download (Online Grading Papers) issue

We have had reports of users being unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the annotated documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting Originally Submitted File. It is also possible to bulk download Original Files or Original Files as PDF.

We apologise for the disruption and will provide an update when we hear anything further.

Issue affecting some Turnitin submission receipts resolved

The issue affecting some Turnitin submission receipts has been resolved. The issue was first reported on Friday 5th March and Turnitin informed us it was resolved in the early hours of Saturday 6th March. Our testing has now confirmed this. During this period students may not have received email receipts when submitting their work, even though the submissions themselves were successful. Any students who did not receive an email can still download their digital receipt using the instructions provided previously.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.