IT Services and the supplier need to perform essential maintenance relating to University user authentication to enable sign in to Questionmark. This work will be carried out at 5pm today and may result in a short service interruption, likely to be around 10 minutes.
We apologise for any inconvenience caused.
Turnitin have now advised us that the issue affecting Turnitin Similarity Reports and Feedback Studio has been resolved.
The incident occurred between May 10th 10:22 and May 10th 14:05.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
This issue has now been resolved.
Turnitin are reporting degraded performance affecting Similarity Reports and Feedback studio. During this time you may find you are unable to load, or experience slow loading times for, Feedback Studio.
Students remain able to submit work and view marks and feedback.
We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
Dear colleagues,
Questionmark Scheduled Maintenance: Saturday 21 May 2022 – 09:00-15:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We are pleased to announce that the Xerte server upgrade has been successful and is available to staff and students.
Please contact us if you encounter any issues.
Turnitin have now advised us that the issue affecting Turnitin Feedback Studio has been resolved.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
Edit: Turnitin have advised us that the emergency maintenance is taking longer than anticipated.
To resolve the issue affecting Turnitin Feedback Studio, Turnitin have advised us that there will be emergency maintenance taking place today, Wednesday 6th April from 11:00 BST and is expected to last for an hour. We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
You can stay up to date with Turnitin system status by visiting the Turnitin status page.
This issue has now been resolved.
Turnitin have reported they are currently experiencing an unplanned service incident.
Staff using the Feedback Studio may experience intermittent errors.
We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
Dear colleagues,
Questionmark Scheduled Maintenance: Saturday 16 April 2022 – 09:00-21:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
IT services will be upgrading the PHP version on our Xerte server between 8am and 9am, Monday 11th April.
This update will ensure the ongoing reliability and security of the service. Xerte will be unavailable for the duration of the upgrade. This work will not make changes to Xerte itself.
We will blog again when Xerte is available for staff and students.