Update: A software version update applied overnight on 29th April has resolved the authorisation error.
We are experiencing a technical issue where students and staff cannot access some Re/Play recordings through Blackboard course menu links (Re/Play Collections), when viewing permissions are set to “Only Shared Users”.
Our team is actively working with our service provider to resolve this issue as quickly as possible.
Please contact digital-education@bristol.ac.uk to arrange a temporary access solution until a permanent resolution is applied.
