Download of feedback annotations from Box View available again in Blackboard

The Digital Education Office is pleased to announce that, following the planned Blackboard maintenance earlier this week, students and staff can now once again download assignments containing feedback annotations that have been added using Box View.   This functionality was temporarily lost when Blackboard changed their online annotation provider from Crocodoc to Box View.

The video “Accessing feedback on Blackboard assignments” shows students how to access and download feedback, including Box View annotations. This and other electronic management of assessment (EMA) guides are available on the EMA guides page.

If you have any questions or need further information please contact digital-education@bristol.ac.uk

Windows update to Lecture theatres / Teaching and Study Space PCs

We have had the following communication from IT services that is of note to all those intending to use the PCs in lecture theatres this coming week, particularly if you are going to be using files from your shared drive for the lecture.  If you have any questions about this upgrade please contact IT services.

We would like you to be aware that the majority of the Lecture Theatres and Teaching and Study Space PCs have now been updated to Windows 10.

In order to simplify the structure of our network storage, which provides various benefits to the organisation, we no longer connect people to specific filestore folders (network/mapped drives).

We STRONGLY advise anyone who uses a machine of this type to check prior to use that they can access any files they need.

Various methods can be used to access files :

•             OneDrive is easily available on all Windows 10 machines

•             Network folders are available in File Explorer under : This PC / UoB network folders (you will have to navigate from here to your own area)

A USB stick can be used as a fall back, however the methods above are preferred as they are more secure.

More information about finding your files can be found at:

https://www.bristol.ac.uk//it-services/about/projects/windows10/using.html

Make Blackboard courses available to students

As an Instructor, if under “My Courses” on your Blackboard home page  you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.

There are two ways to make your courses available to students

  • You can use the Quick Tools on your Blackboard Home page. Click Course Availability and turn the On/Off button next to the course to the required state.

OR

  • Click on the course
  • Under Control Panel, click on Customisation
  • Click on Properties
  • In section 3, Set availability, select Yes
  • Click Submit

If you have any problems or queries please contact Digital-Education@bristol.ac.uk

Issues with email replies from the Digital Education account

We are currently experiencing some problems with email replies from our ticketing software TOPdesk being sent directly to user’s spam folders.  If you have recently sent in a request to Digital-Education@bristol.ac.uk can you please check that your spam folder does not contain any follow up correspondence.

We are working with IT Services to resolve the issue and hope to be back to normal shortly.

We apologise for any inconvenience this may have caused.

 

 

Problems uploading files to Blackboard using Safari browser

We have had reports of the error message:  “Failed to save Content item. Please try again” appearing when attempting to upload files to Blackboard using the latest Safari browser.  It is possible to upload files using the Chrome browser however, please see here for instructions on how to install this browser on a mac.

We are working with our suppliers to remedy this error and hope to have a fix applied soon. We will update this blog with any further information and apologise for any inconvenience caused.

Turnitin service alert – 17th Sept 2018

We have had a communication from Turnitin warning us of possible intermittent service problems.  As yet we have not experienced any problems with the service although you may find that uploads are slower than usual.

Turnitin are currently working to resolve the problem and we will keep this blog updated with any further information.

 

Error uploading files to Blackboard using Safari 11.1

We are currently experiencing some errors when using the Safari browser to upload files to Blackboard.  When trying to upload a submission with an attached document using Safari 11.1 (the newest version of the browser) we are getting reports of the following error:

Failed to submit Assignment. Please try again

This is a known issue which Blackboard are working on and we will let you know as soon as a fix has been applied. In the meantime the work around is to use a different browser – Chrome and Firefox can both be downloaded and used on a Mac.

Apologies for any inconvenience caused by this issue.  We will keep you up to date with any progress.