Media files in Blackboard and Re/Play

As a consequence of the move to blended learning, a vastly increased number of media (video/audio) files are being made available to students (recordings of seminars and tutorials, demonstrations, etc). These files should all be made available in Re/Play, rather than Blackboard, following the steps laid out in our web guide (which includes instructions for embedding the Re/Play video in Blackboard). This is for a number of reasons, including:

Media files in Re/Play can now be made available for students to download, as well as watch directly, giving students two ways to access recordings in Re/Play.

The DEO will be working with course leads to move media content into Re/Play over the coming weeks. If you have any questions, please email digital-education@bristol.ac.uk.

Blackboard partial service disruption

Blackboard is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when attempting to upload materials to Blackboard. Blackboard is investigating.

We apologise for the disruption and will provide an update when we hear anything further.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Collaborate partial service disruption – connection error

Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.

We apologise for the disruption and will provide an update when we hear anything further.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Collaborate partial service disruption – session connection error

Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.

We apologise for the disruption and will provide an update when we hear anything further.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Blackboard scheduled maintenance, Friday, 6 November, 1 am – 7 am

Blackboard has advised us that there will be scheduled maintenance taking place on Friday, November 6, between 1 am and 7 am. The purpose of the maintenance is to upgrade firmware on their datacentre’s cluster switches.

No impact is expected during this time; however, Blackboard is classing this maintenance as potentially service-impacting.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.

Blackboard Collaborate scheduled maintenance, Friday, November 6, midnight – 4 am

Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Friday, November 6, between midnight and 4 am. The purpose of the maintenance is to provide critical improvement to Collaborate’s stability and performance.

During this time, users will experience intermittent availability. We strongly recommend avoiding using Collaborate throughout this maintenance window, due to the database maintenance being performed, even if the tool is available.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.