Turnitin service disruption restored: Sunday 31st May

Please be advised that Turnitin services encountered an issue on Sunday 31st May between 11:48 – 14:18 BST. Users may have had problems with loading Turnitin assignments and submitting papers. All services  have now returned to normal.

Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin service disruption: 19th May

Please be aware that Turnitin is currently experiencing a service disruption. During this time users may encounter errors with submitting work and accessing the feedback studio. We will update you when we hear anything further.

Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Questionmark scheduled maintenance (Saturday 16th May) and scheduling error update.

Scheduled maintenance.

Questionmark have advised us that there will be scheduled maintenance taking place on Saturday 16th May from 9:00 – 15:00. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.  

During this time all users may experience service disruptions. We apologise for any inconvenience caused. 

Scheduling error update.

Questionmark have informed us that they have fixed the issue affecting scheduling, which re-occurred when the clocks changed. Previously, as a workaround we recommended setting your schedules back an hour to allow them to appear at the correct time.

Testing by DEO confirms that this has been corrected, so you will no longer need to set schedules an hour behind. Schedules can now be set at the correct time.

We recommend that you double check this by scheduling a test for yourself to ensure it is working correctly. Any future schedules will then need to be updated.

Thank you for your understanding on this matter and we apologise for any inconvenience.

If you have any questions, please contact digital-education@bristol.ac.uk.

Turnitin service status

Turnitin have told us that they “are committed to delivering reliable and consistent service to our customers across the globe who are now faced with new and unprecedented challenges.” (https://www.turnitin.com/blog/how-turnitin-is-helping-you-minimize-disruption-from-covid-19 ).
Unfortunately, however, there has been some recent service disruption. The Digital Education Office monitors Turnitin service status and will notify our users, via the Digital Education Office blog, of any planned maintenance, or when significant disruption is occurring. You can also view Turnitin’s own service status and opt to subscribe to their status updates at: https://turnitin.statuspage.io/.

Turnitin maintenance update and service disruption

Service disruption.

Please be aware that Turnitin reported an unexpected service disruption in which users may have been unable to submit.  A fix has been implemented, but reports due to be generated may take longer then usual.

This issue occurred at 04:56 BST on the 27th April. A fix was implemented at 08:58 BST on the 27th April.

*Update* Turnitin’s scheduled maintenance date change.

Turnitin’s scheduled maintenance will now take place on Saturday 2nd May from 16:00 – 20:00. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Turnitin scheduled maintenance: 30th April

**This post has been updated. Please see updated blog post.

Please be aware that there may be a possible service disruption on Turnitin on Thursday 30th April from 08:00 to 13:00. This is due to Turnitin requiring time for emergency maintenance. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Turnitin service disruption: 19th April and 20th April

Please be aware that Turnitin encountered two service disruptions on the 19th and 20th of April. The details and times these issues occurred can be found below.

19th April: BST 01:30 – 05:50

Users may have experienced issues with uploading and viewing submissions.

20th April: BST 17:00 – 18:45

Users may have experienced slow log in and uploading times.

Both these issues have now been resolved. Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin planned maintenance. Wednesday 22nd April: 08:00 – 13:00

There will be a possible service disruption on Turnitin on Wednesday 22nd April from 08:00 to 13:00. This is due to Turnitin requiring time for emergency maintenance. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused, and for making you aware to this maintenance at short notice. Unfortunately Turnitin did not give us the usual amount of warning for this work. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .