This update relates to problems with Editing in Re/Play

The issue whereby some edits made in Re/Play returned a ‘fail’ error was acknowledged as a bug by the supplier. A fix for this bug was implemented on the 18th March. DEO testing and monitoring suggests that this fix was successful.

The supplier has notified us that sometimes the fail message was returned in error, when edits had in fact saved successfully. If you received an error message previously, it may be that your edits have already been saved. You should be able to see from the video playback whether your edits have or haven’t saved successfully. Please contact us at digital-education@bristol.ac.uk if you are unsure, or need further guidance.

Please note that if you edit the video while the captions are being generated, this can cause the captions to fail. They will then need to be requested again which can be done through the My RePlay area in Blackboard. Captions are automatically generated when the recording is made available to students. It can take up to 24 hours for the captions to generate.

If you have any questions please email digital-education@bristol.ac.uk

This is an update of this issue

The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.

We will continue to closely monitor the service.

We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings) and searching for recordings through My Re/Play. The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.

We apologise for any inconvenience this has caused.

We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. The supplier is investigating as a matter of urgency.

In the interim, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:

• click the Re/Play link in the course menu as normal to open the collection
• ‘right-click’ (PC) or ‘CTRL + click’ (Mac) on the ‘Home’ button at top left (see screenshot below)
• select “Open link in new tab” or “Open link in new window” from the menu that appears.

This workaround has been successfully tested in Chrome and Edge browsers.

If you have any questions, please email digital-education@bristol.ac.uk.

This is an update of this issue

The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.

We will continue to closely monitor the service.

We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings). The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.

We apologise for any inconvenience this has caused.

As part of the ongoing work by the Digital Education Office to improve the Re/Play service, the methods you use to add Re/Play content to Blackboard are changing.

We will be decommissioning some of the methods staff may be familiar with, and have added a new method which improves usability and the search function. We have updated our guidance to show the new method. Content added in other ways and content from previous years will still work. This work will be completed by mid-September and we will post updates to this blog as the work progresses.

If you have any questions, please email digital-education@bristol.ac.uk.

We are pleased to announce that the issue with slow loading of Re/Play materials in Blackboard has been resolved. This means that all Re/Play material impacted is now accessible to students and search is not timing out.

Please accept our apologies for any difficulty this issue has caused you.

If you encounter any further issues, please email the Digital Education Office.

This issue was resolved at 10 am on 18 February after overnight monitoring by the supplier.

We are currently working with the supplier to investigate slow loading and search times for Re/Play content in Blackboard.

We will update this blog as we have further information.

If you have any questions, please email digital-education@bristol.ac.uk

There is an update to this issue from the 08 February.

We are currently investigating an issue with Re/Play where access to catalogues is no longer working using the left hand menu in Blackboard.  We are liaising with the supplier and we will update this post as we have more information.

Please accept our apologies for the inconvenience.

If you have questions please email digital-education@bristol.ac.uk