We have received confirmation from the supplier that the problems experienced by students is now resolved. We have been monitoring the situation and can confirm that we have not seen any recurrence of this issues.
If you have any questions please email email@example.com
We have received reports that some students have been experiencing problems with playback from the Re/Play service. We are working closely with the supplier to rectify this as quickly as we can.
If you have any further questions please email firstname.lastname@example.org
The Re/Play service (formerly Mediasite) will be at risk of being unavailable for up to four hours between midnight and 4:00 am on Thursday 12 October. Sonic Foundry (the company that host the service) need to undertake work to improve the playback experience for staff and students.
During the period of the upgrade, users will not be able to play recordings. The upgrade is out of hours to minimise impact. Nevertheless, we apologise for the inconvenience caused.
Turnitin are reporting a service degradation that may lead to slowness when using Turnitin, particularly when attempting to view an Originality Report or to use GradeMark. Turnitin’s own status reports can be viewed here, and we will also update this blog with further information as we have it.
Update – 11.00am 8th May – All Mediasite recordings should now be visible in the associated course areas in Blackboard.
We are still experiencing delays with recordings not appearing in the links for students in Blackboard courses.
Mediasite are aware of the problem and are working to fix this. All of the recordings are still present on the Mediasite server so no lectures will be lost.
Update – 11.00am The adding of recordings to Blackboard courses is now catching up and we are seeing content from the 2nd May be adding to the links in Blackboard.
Any questions please email email@example.com
We are currently investigating missing recordings from the catalogs in Blackboard from the Mediasite Service. TELED are working with our colleagues in IT Services and the supplier to understand why the problem has occurred and to resolve this issue.
Update 13.00- we have identified where the problem is occurring and have established that is a percentage of the recordings not everything recorded last week. This has been escalated with the supplier and is being looked in to by the Engineers. Please note that no recordings have been lost it is just the link in to Blackboard that has encountered problems.
Update 3rd May 10am – The problem with the links in Blackboard from Mediasite has now been resolved. If your students are still reporting missing recordings please can you email firstname.lastname@example.org.
We have received reports that there were problems with playback of lecture recordings around midday on 08th January. These problems were only for a short period of time and normal service was resumed shortly afterwards.
We are currently working with Sonic Foundry to establish the reason for the problems and will update this post when we have a response.
If you or your students are still experiencing problems please email email@example.com