Re/Play downtime – Saturday 18th September, 12am-4am

On 18 September, Mediasite will be moving our Re/Play service to a new data centre to provide an increase in service reliability and to support our live streaming provision; this work will take place between 12am and 4am. During this period, Re/Play will not be available for use. Although the service will be available after this time, for the duration of Saturday 18th September the service should be viewed as at risk, and just used as read-only. We cannot guarantee that any changes made during Saturday will be saved or that any recordings made will be uploaded to the service.

If you have any questions, please email

Re/Play automated streaming of live teaching

We are pleased to confirm that from 16 September the ability to request automated streaming of live teaching will be available via Re/Play.

Automated streaming needs to be requested and is only available in rooms equipped with Re/Play recorders. Automated streaming will usually be enabled for a teaching block or year and will begin at the timetabled start time of each session.

Unit Directors or Heads of School (or their delegate) should request streaming for a unit. Requests should be submitted to the IT Service desk and contain the unit code, unit name, teaching block, and name of requestor. Alternatively, Heads of School (or their delegate) can request streaming for multiple units by submitting a spreadsheet with the above information to the IT Service desk. Where schools make requests on behalf of Unit Directors, they should ensure that teaching staff know that their teaching will be streamed.

The request should be made at least 48 hours prior to the session, in order for the link to the stream to be available to students in Blackboard.

If you have any questions, please email

Re/Play – getting ready for the start of term

Over the next couple of weeks, the Digital Education Office are finalising preparations for the Re/Play service for the coming academic year.

  • During the week commencing 13 September, the Digital Education Office will be updating all Blackboard courses to ensure the correct tools are available to teaching staff, and links for students in the left-hand menu for automated room recordings are added.
  • On 18 September, Mediasite will be moving our service to a new data centre to provide an increase in service reliability and to support our live streaming provision; this work will take place between 12am and 4am. We do not envisage their being any outage during this period, but it should be considered an ‘at risk’ time.
  • From 19 September, staff will see two small changes to the My Re/Play Tab in Blackboard: the search bar in the top right of the frame will now be larger, and the “Add Presentation” button will move to the left-hand side. See the new layout (video)
  • Also from the 19 September, the student view of recordings from teaching spaces will change to be a more user-friendly interface with a ’tiled’ view.

If you have any questions, please email

Re/Play corrective work, Wednesday 8th September

On Wednesday 8th September at 15.30, the Digital Education Office will be making a change to the Re/Play service to allow for presentations to be added via the text box editor in Blackboard. This piece of work is minor, and there should be no noticeable impact during the work, but please note that the service will be at risk between 15.30 and 16.30 while we make this update.

This will not affect recordings in rooms, but there may be a very short break in service at the start of this time.

If you have any questions, please email

Re/Play Mosaic recording tool

The Digital Education Office is pleased to confirm that the new Re/Play recording tool is now available in the Microsoft App Store and the Apple App Store. This replaces the Desktop Recorder, which will be out of support later in the year. To install the new tool:

  1. Type “Microsoft store” in the search bar at the bottom left of the screen (Mac users can install from the Apple App Store and jump to step 5)
  2. When this appears, click to open it
  3. Select the ‘University of Bristol’ from the top tabs
  4. Select ‘Mediasite Mosaic’ and click ‘Install’
  5. Click this Mosaic registration link and authenticate with your University login
  6. Click the ‘Register’ button.

Now, when you run Mosaic, you should see your user code at the top right of the window. Consult the Mosaic user guide to learn how to use it.

If you have any questions, please email

Problems with your installation?

Sometimes a newly installed Mosaic will have all the menus in far-East characters (Japanese). This can be fixed by installing the US Language Pack in Windows:

From Windows Settings->Time & Language->Language, add the English (United States) language pack and set it as the second language in the list of installed languages.

Instructions here:

Important changes to Re/Play videos in Blackboard

As part of essential work to ensure the security of our systems, the authentication for Re/Play recordings is changing. This security update will break links to videos embedded using the Re/Play embed code in Blackboard courses. 

For content added before 19 July 

The DEO and IT Services are undertaking remedial action to change existing embedded Re/Play videos into links to ensure that students retain access. This work will take place on 19 July. 

For content added after 19 July 

See options for adding videos to your course. 

If you have any questions, please email 

Re/Play developments summer 2021

This summer, for security reasons, there will be an important change to the way Re/Play videos are embedded in Blackboard. If you wish to embed any new video content in Blackboard, please use the Mash-up Tool.

The DEO will also be working with IT Services over the summer to improve Re/Play for the coming academic year. The improvements will include:

– New manual recording app – we are updating the manual recording functionality in our equipped rooms (replacing the old Ad Hoc app), this will allow for full use of in- room camera equipment.
– Enabling live streaming – to support a move to hybrid teaching, we will be enabling a service for live streaming from our equipped rooms.
– Replacement of the Desktop Recorder – the current recorder is no longer supported, so we will be deploying the new recorder, ‘Mosaic’.
– An improved user interface for browsing and selecting recordings – videos will be displayed in Blackboard as screenshot tiles rather than in a list.

Further details and user guides will follow soon. If you have any questions, please email

Re/Play links in Blackboard

Following on from the work completed last week to restore the Re/Play service we are currently seeing links in the left hand menu and the tools in content areas being unavailable. We will be working to restore these across all courses but this will not be completed until later today.

If you or your students need access before this these can be switched on a course by course basis –

  • Navigate to the course and open the course management menu
  • Select Customisation and tool availability
  • Scroll down until you see the Mediasite settings and tick boxes as shown in the image below
  • Submit

NB if you have a link in the left hand menu you will need to select hide link from the contextual menu and then show link for this to become visible to students.


Mediasite Blackboard settings