Turnitin is currently experiencing a service outage. You will not be able to submit or mark Turnitin papers during this outage. We will update you when we hear more, or you can check Turnitin’s own status page.
We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’
This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time. The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.
As an Instructor, if under “My Courses” on your Blackboard home page you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.
There are two ways to make your courses available to students
- You can use the Quick Tools on your Blackboard Home page. Click Course Availability and turn the On/Off button next to the course to the required state.
- Click on the course
- Under Control Panel, click on Customisation
- Click on Properties
- In section 3, Set availability, select Yes
- Click Submit
If you have any problems or queries please contact Digital-Education@bristol.ac.uk
Users of the Blackboard and Blackboard Instructor mobile apps are currently unable to search for their institutions. Users with existing sessions or cached search results are not affected.
The issue started at approximately 16:30 on January 8, 2019. An investigation into the issue is ongoing. Please accept our apologies for any inconvenience caused.
Blackboard will performing infrastructure maintenance between 1 am and 5 am on Friday 25 January. You should therefore expect a service interruption to Blackboard during this maintenance window.
Thank you in advance for your understanding.
Blackboard are performing scheduled maintenance on their data servers on Friday December 28th between 1 a.m. and 5 a.m. which will result in a loss of service for this time.
We apologise for any inconvenience this may cause.
The “Quick tools” feature (pictured below) will be temporarily unavailable between 1:00 pm on 3 January and 12:00 noon 4 January. This is to allow us to update the tool. No other features of Blackboard are affected.
The “Quick Tools” allow instructors to post announcements to multiple courses and toggle course availability for students. These actions can still be performed within individual courses during this brief update period. See:
This announcement is for staff who use Questionmark. We have been informed by Questionmark that they will no longer provide support for the University’s current version, Perception 5.7, after July 2019. This means that we will need to upgrade our service before 31st July 2019.
In order to help us identify a suitable time to upgrade please complete this form to let us know:
any assessments planned between 10th June and 31st July 2019
whether you would like to try out the new version of Questionmark
Deadline: Friday 18th January 2019
Contact for queries: firstname.lastname@example.org
Due to an Education Services festive event, the Digital Education Office will be unavailable on Friday 14th December. Please email Digital-Education as usual and we will respond as soon as possible. If you experience urgent problems during this time (for example, a service is unavailable), please contact the Service Desk on (0117 92) 87870.
Booking is now open for Digital Education Office workshops and webinars in the New Year. These include new webinars covering Blackboard Basics and the Grade Centre, as well as workshops on Blackboard, materials design, synchronous online teaching, and advanced admin skills for EMA. More information and booking.
Recordings of our Winter webinar series are also available. These covered:
- Managing student access to online submission points in Blackboard – pre-submission quizzes, groups and adaptive release.
- Giving feedback in Turnitin Feedback Studio.
- Blackboard basics – marking and providing feedback on assignments.
- Help your students engage with your Blackboard course – course design and layout.
To request access to the recordings please email email@example.com