- The University is closed for Christmas from 5pm on Monday 23rd December, and re-opens on Friday 3rd January 2020
- The Digital Education Office (DEO) team will be unavailable on the afternoon of Friday 20th December due to a divisional Christmas celebration
- There will be a limited DEO Helpdesk service on Monday 23rd December
If you have a query for the DEO during the Christmas period please email firstname.lastname@example.org and we will respond as soon as possible. If you have an urgent IT problem (eg a service is unavailable) please contact the IT Service Desk on 0117 4282100 (internal 82100).
Turnitin have advised us that their services will be unavailable on the 4th January 2020 from 4pm – 10pm due to scheduled maintenance. Users will be unable to submit and grade during this window.
Apologies for any inconvenience caused.
Blackboard will be performing essential maintenance on the mobile app from 3:30AM on 17th December. The Blackboard app will be unavailable for around 5 hours during the maintenance; please access Blackboard using a web browser during this time.
We apologise for any inconvenience caused. If you have any questions or concerns please contact the Digital Education Office.
Places are available on Digital Education workshops and webinars before and after Christmas, including introductions to Blackboard, creating and managing online tests, and advanced use of the Grade Centre, as well as talks from AbilityNet on digital accessibility.
Find out more and book online
This message is for staff marking group assignments using EMA workflow B1 (the marks and feedback batch upload tool in Blackboard). Group assignments are where one student submits on behalf of a group.
An issue was recently identified as potentially affecting a small number of courses with group assignments due to have feedback bulk uploaded.
We are pleased to say that this has been fixed by Blackboard.
Feedback for group assignments can now be bulk uploaded as normal using EMA workflow B1.
If you have any questions please contact the Digital Education Office.
Turnitin had reported they were experiencing issues with viewing similarity reports. This issue is now resolved, and all services are reported to be back to normal.
Turnitin are currently experiencing an unexpected service disruption. During this time, users may not receive Similarity Reports. You can track Turnitin’s status here: https://turnitin.statuspage.io/
Blackboard will be performing essential maintenance overnight on Monday 9th December. Blackboard will be unavailable for around 3 hours during the maintenance window which will run from 1 – 4am GMT. We apologise for any inconvenience caused. If you have any questions or concerns please contact the Digital Education Office.
This message is for staff marking group assignments using EMA workflow B1 (the marks and feedback batch upload tool in Blackboard).
There is currently an issue affecting feedback files for group assignments only (group assignments are where one student submits on behalf of a group). Students may get an error message when trying to open feedback files which have been batch uploaded using the B1 workflow. This has been reported to Blackboard and they are working on a fix urgently.
We recommend not uploading feedback files for group assignments using workflow B1 until this is fixed. Feedback files can still be added using the standard Blackboard method as described in marking instructions for EMA workflow B2. We will update this blog as soon as we have further information from Blackboard.
If you have any questions please contact the Digital Education Office. However please be aware that the Digital Education Office is operating at extremely limited capacity at present due to industrial action. This is impacting both our response times and ability to respond to certain requests due to lack of specialist knowledge available.
Turnitin had reported they were experiencing issues with uploading submissions to Turnitin.
This issue was resolved at 6:40pm on the 13th November. Paper processing times may take longer then usual as service gets back to normal.