Turnitin bulk download (Online Grading Papers) issue

We have had reports of users being unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the annotated documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting Originally Submitted File. It is also possible to bulk download Original Files or Original Files as PDF.

We apologise for the disruption and will provide an update when we hear anything further.

Issues with File Upload in Blackboard Collaborate

We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.

We have reported this problem and can confirm Blackboard are currently investigating.

In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.

We apologise for any inconvenience and will update here as soon as the issue has been fixed.

Issue affecting some Turnitin submission receipts resolved

The issue affecting some Turnitin submission receipts has been resolved. The issue was first reported on Friday 5th March and Turnitin informed us it was resolved in the early hours of Saturday 6th March. Our testing has now confirmed this. During this period students may not have received email receipts when submitting their work, even though the submissions themselves were successful. Any students who did not receive an email can still download their digital receipt using the instructions provided previously.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk. 

Some students not receiving Turnitin submission receipts

We have had reports of some students not receiving email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

  1. Go to your Blackboard course and locate the submission point.
  2. Click View/Complete.
  3. Click View.
  4. Click the grey download icon.
  5. Click Digital Receipt.

Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

Replacing feedback files in B1 workflow (bulk upload)

This issue may affect you if you bulk upload feedback files using the B1 workflow.

We have had two reports of a bug which occurs when two (or more) feedback files of the same name are uploaded and released using the B1 bulk upload (for example, if uploading and releasing the same zip file twice). The bug causes two errors:

  1. It becomes impossible to remove both files.
  2. Removing one of the files breaks the link to access the other file.

If the content of the different file versions is identical, they can be left as they are and students will simply see two identical files. If you find yourself in a position where you are experiencing this bug and the content of the file versions is not identical (even if they have the same name), please contact the DEO.

In order to prevent this issue occurring, if you need to replace existing feedback files always remove them before uploading new versions, as per our instructions.

This issue has been reported to Blackboard and they are investigating. We will provide an update when we hear more from Blackboard. In the meantime, if you have any concerns or questions, please contact us. 

23 Feb 09:00 – Turnitin similarity report generation times back to normal

Turnitin have informed us that the service is back to normal.  There was service degradation which may have caused Similarity Reports to be slow to generate between the following times:

Monday 22nd February: 14:30 – 17:10 GMT.

Apologies for any disruption this may have caused.  Further information is available on the Turnitin service status page.