[OPEN] Blackboard Full Grade Centre Not Downloading Correctly

Blackboard’s “Work Offline” function, which allows you to download a spreadsheet of the Grade Centre, is currently not working as intended. When you attempt to download the Full Grade Centre of a course, some columns that are present online are not downloaded in the spreadsheet. This may affect workflows with offline or in-person assessments.

We have advised the supplier of this issue and they are investigating. In the meantime, the following steps can be followed as a workaround.


  1. Go to Full Grade Centre.
  2. Go to Manage.
  3. Click Create Smart View.
  4. Enter “ALL USERS” into the “Name” field.
  5. Select the box for “Add as favorite
  6. Set “Type of view” to “User
  7. Set “Select Criteria” to “All Users
  8. Click “Submit“.

This should produce a Smart View that contains all of the columns in the course. Navigate to this smart view and download it as you would normally, choosing to display or not to display hidden info, selecting specific columns, etc., as required.

Turnitin approved paper deletions cannot be recovered

Turnitin has announced that, from 23 January, any approved deletions of papers will be permanent and cannot be recovered.

Once an administrator approves a paper deletion request, the submission is immediately deleted and removed from Turnitin’s database and the Assignment Inbox. Once deleted, the submission can no longer be recovered by the administrator or Turnitin’s Technical Support team.

If you have any questions or concerns, please email digital-education@bristol.ac.uk.

[Open] Turnitin rubrics and sliding scales

We have identified a bug in Turnitin rubrics, in which using the sliding scale to update a score does not update the number correctly.

Therefore, we recommend that, if you use the rubric slider to apply a grade, you should click on the rubric slider scale circle (please see the screenshot below) once you have positioned it, in order to fix the number. This should allow you to apply the grade without issues.

Turnitin is planning to address the issue in a future update of the product.

If you have any questions or concerns, please email digital-education@bristol.ac.uk.

Upcoming Talis Aspire Reading List LTI upgrade

Due to an upcoming depreciation of the current mode of creating a link to Talis Reading lists we will be upgrading to the Talis Aspire Reading List LTI in the week commencing 29th Jan. This will involve a slight change in the way you set up and access the reading lists within your course.

Currently you can add a reading list as a tool link within the course menu or as an item link within the content area, both with the link title “Resource List” These two options will continue but with a change of title to “Talis Aspire Reading List”. The content area link will move from the content Tools menu to the Build Content menu.

The current content area links

The updated content area link.

All existing resource links will continue to work once we have moved to the LTI connection.

If you have any questions, please email digital-education@bristol.ac.uk.

Getting Re/Play ready for Teaching Block 2

Re/Play As we enter 2024 and approach the start of TB2, we wanted to highlight how to get the best from Re/Play content that has been copied into Blackboard courses from previous years. During 2022 and 2023, we updated the way that Re/Play presentations are added to Blackboard and, as a result of that, content that was added prior to 2022 will not work for students when copied into new courses.

As part of your content preparation, we would recommend checking your Re/Play presentations and updating them where needed. If a presentation does not have the orange play icon, but has either four orange dots or a green play icon, it will need replacing.

To replace a presentation:

  1. Log on to Blackboard.
  2. In your Blackboard course, click on Build Content and Item or Blank Page (or edit an existing item).
  3. In the Blackboard editor, add any descriptive text required to support the presentation, position the cursor where you wish to add it, then click the ‘⊕’ button in the editor menu bar (if the button is not visible, click ‘…’ to expand the bar.)
  4. Choose Re/Play Content from under Additional Tools. If the presentation you want to add is already on Re/Play, in this Add Video section you can select it. If you can’t find it, use the Filters box to narrow down your search. You can filter by several parameters. First check for ownership – whether you created the video or if it was shared with you. Then you can filter by how the recording was created. Mediasite recorder is the in-room box for lecture capture, Mosaic (video showing installation and use) is the software you can use to create ad hoc recordings, and Media Upload is where you have manually uploaded a file from your device.
  5. Then select Embed Video.

For further support, please see our Re/Play guidance.

Turnitin AI writing detection scores in December and early January

There was a temporary disruption in access to Turnitin’s AI writing detection tool between 1 and 5 January, which has now been resolved. Submissions affected by this issue will need to be re-submitted to receive a report. Instructions on how to resubmit can be found below.

We appreciate your patience and understanding and apologise for any inconvenience this may have caused. Please email us at digital-education@bristol.ac.uk if you have any questions regarding the AI missing scores.

How to regenerate the AI scores when needed

Step 1. Create a hidden Turnitin submission point

Create a content area which is hidden from students in your course:

  1. Ensure that Edit Modeis On.
  2. Move your mouse pointer over the + symbol above the course menu and select Content Area. Type in a name for the area (eg Turnitin hidden).
  3. Leave Available to Usersunticked and click on Submit.

Add the Turnitin submission point in the hidden content area:

  1. Click on the hidden content area in the left menu.
  2. Expand the Build Contentmenu and click Turnitin Assignment (LTI). At this point you will go into the Turnitin interface.
  3. Enter the Assignment Title (eg Turnitin checks). Add a point value.
  4. Set start, due and feedback release dates.
  5. Click on Optional Settingsto set Turnitin options.
    1. Make sure Submission settings are set to Do not store the submitted papers
  6. When finished, click on Submit.
  7. Click on the arrow next to the submission point you have just created and make unavailable. This will ensure if folder becomes visible students will not be able to access the Turnitin submission point.

Hide the Grade Centre column for the Turnitin assignment from students:

  1. In the Control Panel, click on Grade Centre, then Full Grade Centre.
  2. Find the Turnitin submission point column and click the arrow next to the title.
  3. Click Hide from Students (on/off). A red diagonal line through a circle should appear next to the name to indicate that the column is not visible to students.

Step 2. Download original assignments from Turnitin

  1. Access the original Turnitin submission point.
  2. In the Assignment Inbox, sort the submission by Uploaded date.
  3. Identify the assignments that did not get an AI writing score (if submissions are anonymous, you will need to reveal the author of the paper). Select the papers you have identified by checking the boxes in the first column.
  4. Click on Download Selected and choose Original Files. A ZIP file containing the selected papers will download.
  5. Unzip the folder and make sure you can associate the downloaded files with their author, by renaming the paper using the student number.

Step 3. Upload the assignments to Turnitin

  1. Open the hidden Turnitin submission point that you have created.
  2. Click on the Submit on behalf of student menu and find the student you would like to submit on behalf of.
  3. A message will appear asking you whether you would like to proceed? Click on Continue.
  4. Choose the file corresponding to the student.
  5. Click on Upload and Review and in the preview page make sure you are uploading the correct file.
  6. If you have confirmed that the uploaded file is correct, then click on the Submit to Turnitin button.
  7. Repeat step 3 for each file you need to upload.

Step 4. AI and similarity scores

Please keep in mind that the intention of this guide is to regenerate the AI writing score. Please refrain from focusing on the similarity score, as it will return a high similarity since it will be compared against the originally submitted file.

Questionmark OnDemand Scheduled Maintenance, Saturday 20 January 2024 09.00-15.00

Questionmark will be carrying out scheduled maintenance on Saturday 20 January 2024 between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk.

Turnitin “resync grade” feature

Turnitin has added an option in the assignment inbox which allows users to Resync grade from the three-dots menu under Options. Users can select this option when a grade from the inbox does not appear in the Grade Centre. Choosing this option will re-send the grade to the Grade Centre.

If you have any queries about using this feature, please email digital-education@bristol.ac.uk.