We are aware of reports of Qwickly Attendance timing out when users try to record attendance, resulting in an error message. We have reported this to the supplier, who is working to resolve it as quickly as possible. We will post any updates to this blog.
We apologise for the inconvenience that this is causing.
We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. The supplier is investigating as a matter of urgency.
In the interim, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:
- click the Re/Play link in the course menu as normal to open the collection
- ‘right-click’ (PC) or ‘CTRL + click’ (Mac) on the ‘Home’ button at top left (see screenshot below)
- select “Open link in new tab” or “Open link in new window” from the menu that appears.
This workaround has been successfully tested in Chrome and Edge browsers.
If you have any questions, please email firstname.lastname@example.org.
This issue has been resolved by a bug fix implemented on the 18th March 2023.
We are aware of an issue affecting staff when attempting to save edits within Re/Play – after completing the edits on the timeline and clicking ‘Save Video’, the edits fail to save.
The Digital Education Office is working with the supplier to resolve the issue. If you urgently need to make edits to a video, please email email@example.com and include a link to the recording in question.
Questionmark Scheduled Maintenance: Saturday 18 February – 09:00-15:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email firstname.lastname@example.org
This is an update of this issue
The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.
We will continue to closely monitor the service.
We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings). The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.
We apologise for any inconvenience this has caused.
Qwickly Course Tools is now working correctly again. This tool allows users to make changes to multiple courses at once, such as:
- changing course availability
- posting announcements
- sending emails.
Qwickly Course Tools can be accessed from the home page in Blackboard.
Turnitin has now solved the issue that gave intermittent access to Turnitin, slowness when opening Similarity Reports, and generated errors when attempting to grade or add feedback to student’s submissions. Staff accessing these services may have been affected between 10:19 and 15:31 today, January 16.
Students were not affected by this issue.
If you have any concerns or questions, please contact us.
It has been reported that staff may be experiencing issues with slowness when opening Similarity Reports in Turnitin, and receiving errors when attempting to grade or add feedback.
Students making submissions are not affected by this issue.
Turnitin UK is currently working to bring the service back to optimum health. We will update this blog with any further developments.
If you have any concerns or questions, please contact us