The issue affecting Re/Play has been resolved, and you should no longer have any issues accessing the service. We will continue to monitor the service and would like to extend our apologies for this disruption.
If you have any questions, please contact firstname.lastname@example.org.
Some users may currently be experiencing an issue connecting to the Re/Play service. We are working with the supplier and IT Services to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
The issue affecting Blackboard has been resolved. The service was affected between 1.30pm and 3.45pm. During this time, you may have been unable to add materials to Blackboard (including entering marks, and submitting assessments and tests).
We apologise for any inconvenience caused. If you have any questions, please contact email@example.com.
Blackboard are currently applying a fix which they believe will deal with the issue affecting adding materials to our Blackboard. We will update you when we have further information.
Blackboard is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when attempting to upload materials to Blackboard. Blackboard is investigating.
We apologise for the disruption and will provide an update when we hear anything further.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.
During Teaching Block 1, we have seen a huge shift not only in the use of Re/Play – 1,000,000 views of content in October this year, compared to 180,000 last year, which equates to over 18 years of video watched in a 30-day period – but in the way we have created content.
Previously, 95% of our content came from equipped rooms and 5% was uploaded, but that is now switched round. This shift has meant that the DEO has been working with the supplier, Sonic Foundry, to review how our system is set up to absorb and stream content. Based on the feedback we have received, we are making some changes to the service to improve the experience of using it.
- We are monitoring playback and, in particular, buffering problems for students, and are looking to improve how the system delivers uploaded content to them.
- We have made some small adjustments to the way video is uploaded, so that this will be quicker for staff. These changes will also improve playback for students.
- Where students are reporting problems with playback, we are updating the video player to enable staff to give students permission to download content. We are currently testing this to ensure it will work, but are hopeful this will be in place in the next week.
If you have any questions about any element of this service, please email firstname.lastname@example.org.