[Open] ‘Full screen’ view option not displaying for some Re/Play videos

We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. The supplier is investigating as a matter of urgency.

In the interim, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:

  • click the Re/Play link in the course menu as normal to open the collection
  • ‘right-click’ (PC) or ‘CTRL + click’ (Mac) on the ‘Home’ button at top left (see screenshot below)
  • select “Open link in new tab” or “Open link in new window” from the menu that appears.

This workaround has been successfully tested in Chrome and Edge browsers.

Screenshot showing the 'Home' menu icon.










If you have any questions, please email digital-education@bristol.ac.uk.

[Closed] Re/Play edits failing to save

This issue has been resolved by a bug fix implemented on the 18th March 2023.

We are aware of an issue affecting staff when attempting to save edits within Re/Play – after completing the edits on the timeline and clicking ‘Save Video’, the edits fail to save.

The Digital Education Office is working with the supplier to resolve the issue. If you urgently need to make edits to a video, please email digital-education@bristol.ac.uk and include a link to the recording in question.

Questionmark OnDemand Scheduled Maintenance 18 February 09.00-1500

Dear colleagues,

Questionmark Scheduled Maintenance: Saturday 18 February –  09:00-15:00

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

[Open] Re/Play timeout message.

We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings). The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.

We apologise for any inconvenience this has caused.

Useful start of term Digital Education links for staff

  1. Refreshing Blackboard courses – preparing your Blackboard course for a new teaching block 
  2. Make your Blackboard course available to students  
  3. New Unit Teams for TB2 are now available to activate if you wish to use them 
  4. Ensure your Re/Play set up is right for Lecture Capture 
  5. Blackboard course design 
  6. Online assessment – including planning and running tests, and electronic management of assessment workflows 
  7. Daily DEO drop-ins 
  8. DEO training – on Develop 
  9. Tools and software 

For queries, please email digital-education@bristol.ac.uk. 

[Resolved] Turnitin loading error for instructors

Turnitin has now solved the issue that gave intermittent access to Turnitin, slowness when opening Similarity Reports, and generated errors when attempting to grade or add feedback to student’s submissions. Staff accessing these services may have been affected between 10:19 and 15:31 today, January 16.

Students were not affected by this issue.

If you have any concerns or questions, please contact us.

[Closed] Turnitin loading error for instructors

It has been reported that staff may be experiencing issues with slowness when opening Similarity Reports in Turnitin, and receiving errors when attempting to grade or add feedback.

Students making submissions are not affected by this issue.

Turnitin UK is currently working to bring the service back to optimum health. We will update this blog with any further developments.

If you have any concerns or questions, please contact us