Blackboard upgrade 2020, 5 – 6 August

The Digital Education Office will be upgrading Blackboard from 5 pm on Wednesday 5th August 2020. Blackboard will be unavailable until midday on Thursday 6th August. (Please note that these dates have been changed from those announced earlier, following consultation with schools.)

This update is part of essential service maintenance. The core Blackboard functionality and interface will remain the same, but the upgrade will allow us to explore integration with Microsoft Office 365. 

Turnitin scheduled maintenance: Saturday 1st August

Turnitin scheduled maintenance: Saturday 1st August

Turnitin have advised us that there will be scheduled maintenance taking place on Saturday 1st August from 16:00 – 22:00 BST. Turnitin services will be unavailable at this time.
We apologise for any inconvenience caused. If you have any questions please email digital-education@bristol.ac.uk or visit the Turnitin Status page.

Questionmark Scheduled Maintenance: Saturday 18th July

Questionmark Scheduled Maintenance: Saturday 18th July

Questionmark have advised us that there will be scheduled maintenance taking place on Saturday 18th July from 9:00 – 15:00 BST. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions please email digital-education@bristol.ac.uk

Questionmark scheduled maintenance: Saturday 20th June

Questionmark Scheduled Maintenance: Saturday 20th June

Questionmark have advised us that there will be scheduled maintenance taking place on Saturday 20th June from 9:00 – 15:00. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions please email digital-education@bristol.ac.uk

Blackboard assignment display issue for Word files saved in Pages/LibreOffice

We have had a very small number of reports of issues with Box view incorrectly rendering and displaying some files, especially tables. The file itself can still be downloaded without issue.

We have carried out testing and confirmed with Blackboard that the issue only occurs when the student uses a non-Microsoft application such as LibreOffice or Pages to write/edit their work but then saves as a Microsoft Word document.

Depending on the marking workflow there are two ways around this issue.
1. If using B1 or similar workflows which downloads the file, the Box view can be ignored as the download is functioning correctly. The student may need some reassurance that their file has uploaded correctly – they can download from the Review page and check the file is correct there.
2. If using B2 or similar workflows which mark using the Box view, the student can be instructed to save as a PDF (rather than as a Word document) which, when uploaded, will render correctly in Box view.

Due to the very specific circumstances in which this occurs, we anticipate this only affecting an extremely small minority of submissions.

Turnitin service disruption restored: Sunday 31st May

Please be advised that Turnitin services encountered an issue on Sunday 31st May between 11:48 – 14:18 BST. Users may have had problems with loading Turnitin assignments and submitting papers. All services  have now returned to normal.

Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk