Error when signing into TurningPoint

The Digital Education Office is aware of an issue with TurningPoint in which users are unable to log in, and receive the error message shown below. We are currently investigating and will provide an update soon.

TurningPoint Sign In Failed: Received an 'Unauthorized' (401) status code while attempting to call URL

We apologise for any inconvenience.

Media files in Blackboard and Re/Play

As a consequence of the move to blended learning, a vastly increased number of media (video/audio) files are being made available to students (recordings of seminars and tutorials, demonstrations, etc). These files should all be made available in Re/Play, rather than Blackboard, following the steps laid out in our web guide (which includes instructions for embedding the Re/Play video in Blackboard). This is for a number of reasons, including:

Media files in Re/Play can now be made available for students to download, as well as watch directly, giving students two ways to access recordings in Re/Play.

The DEO will be working with course leads to move media content into Re/Play over the coming weeks. If you have any questions, please email

Re/Play now enables student download

Staff can now opt to make individual recordings downloadable from Re/Play – see the instructions in our Re/Play FAQs. No content will be downloadable unless the owner of a recording gives permission for their students to download it.

We have set the file size of these downloads to be as small as possible, to support students who have limited bandwidth. This will not impact audio quality, but images may lack some of the very fine detail. For recordings with finely-detailed images, you may need to make associated presentation files or images available to students in addition to the recording.

The Recording Educational Activities Policy sets limits on how long students are allowed to keep such recordings. Students are breaking the policy if they share the recordings with others.

If you have any questions, please email

Blackboard partial service disruption

Blackboard is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when attempting to upload materials to Blackboard. Blackboard is investigating.

We apologise for the disruption and will provide an update when we hear anything further.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.

Re/Play Service Update

During Teaching Block 1, we have seen a huge shift not only in the use of Re/Play – 1,000,000 views of content in October this year, compared to 180,000 last year, which equates to over 18 years of video watched in a 30-day period – but in the way we have created content.

Previously, 95% of our content came from equipped rooms and 5% was uploaded, but that is now switched round. This shift has meant that the DEO has been working with the supplier, Sonic Foundry, to review how our system is set up to absorb and stream content. Based on the feedback we have received, we are making some changes to the service to improve the experience of using it.

  1. We are monitoring playback and, in particular, buffering problems for students, and are looking to improve how the system delivers uploaded content to them.
  2. We have made some small adjustments to the way video is uploaded, so that this will be quicker for staff. These changes will also improve playback for students.
  3. Where students are reporting problems with playback, we are updating the video player to enable staff to give students permission to download content. We are currently testing this to ensure it will work, but are hopeful this will be in place in the next week.

If you have any questions about any element of this service, please email

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