Problems uploading submissions to Turnitin using the Safari browser

We have recently identified problems when trying to upload submissions to Turnitin using the Safari browser (version 12.0)  where the upload appears to hang and never completes.

We have notified Turnitin of the error and they are working to resolve the problem.  Until there is a resolution, the work around is to use a different browser, both Chrome and Firefox can be downloaded and used on a Mac.

We will update this blog with any further information.



Editing problems with Re/Play service

The Re/Play service is experiencing problems when members of staff are attempting to edit recordings.

After completing the edits on the timeline and clicking ‘Commit’, only ‘Commit to New’ is visible rather than the expected three options. The Digital Education Office has raised this with the software supplier. The problem has been identified and a fix is being prepared. We are now awaiting final results of the testing and a date for installing it on to our system.

We would advise staff not to attempt editing of recordings until this is in place. If your recording contains anything sensitive that should not have been recorded, please contact


Download of feedback annotations from Box View available again in Blackboard

The Digital Education Office is pleased to announce that, following the planned Blackboard maintenance earlier this week, students and staff can now once again download assignments containing feedback annotations that have been added using Box View.   This functionality was temporarily lost when Blackboard changed their online annotation provider from Crocodoc to Box View.

The video “Accessing feedback on Blackboard assignments” shows students how to access and download feedback, including Box View annotations. This and other electronic management of assessment (EMA) guides are available on the EMA guides page.

If you have any questions or need further information please contact

Blackboard planned maintenance – service at risk 10 pm Sunday 14 October to 9 am Monday 15 October

We can now confirm that, as previously announced, Blackboard will be unavailable during the period between 10 pm on Sunday 14 October and 9 am on Monday 15 October. This downtime is to allow us to perform an update that will, among other things, make it possible for students to download annotated copies of their marked assignments. We apologise for any inconvenience caused.