Turnitin maintenance update and service disruption

Service disruption.

Please be aware that Turnitin reported an unexpected service disruption in which users may have been unable to submit.  A fix has been implemented, but reports due to be generated may take longer then usual.

This issue occurred at 04:56 BST on the 27th April. A fix was implemented at 08:58 BST on the 27th April.

*Update* Turnitin’s scheduled maintenance date change.

Turnitin’s scheduled maintenance will now take place on Saturday 2nd May from 16:00 – 20:00. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Turnitin scheduled maintenance: 30th April

**This post has been updated. Please see updated blog post.

Please be aware that there may be a possible service disruption on Turnitin on Thursday 30th April from 08:00 to 13:00. This is due to Turnitin requiring time for emergency maintenance. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

Xerte upgrade and downtime 27th April

Xerte Upgrade Monday 27th April

Following recent advice from the Xerte Development Team, IT Services will be upgrading Xerte to version 3.8.5 between 8am and 4pm on Monday 27th April.

This upgrade contains important and essential security updates. We apologise for the late notice and timing; however, the upgrade is essential to ensure Xerte remains a safe and secure tool for staff and students.

In addition to the security improvements, this upgrade will bring us up to the most recent version and brings the following benefits:

  • New page types including ‘Text Correction’.
  • Sub-templates and Learning Designs.
  • Improved tracking of Project Plays.
  • Improved and accessible Hotspots.
  • Better integration with Mediasite (Re/Play) video content in Media Lessons.
  • Improved Display Modes.
  • Improved accessibility.
  • Improved Audio Player

We will blog again when Xerte is available for staff and students.

Turnitin service disruption: 19th April and 20th April

Please be aware that Turnitin encountered two service disruptions on the 19th and 20th of April. The details and times these issues occurred can be found below.

19th April: BST 01:30 – 05:50

Users may have experienced issues with uploading and viewing submissions.

20th April: BST 17:00 – 18:45

Users may have experienced slow log in and uploading times.

Both these issues have now been resolved. Please see the Turnitin Status page for more information.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin planned maintenance. Wednesday 22nd April: 08:00 – 13:00

There will be a possible service disruption on Turnitin on Wednesday 22nd April from 08:00 to 13:00. This is due to Turnitin requiring time for emergency maintenance. Marking may be disrupted during this time and students using Turnitin may have to retry their submissions.

We apologise for any inconvenience caused, and for making you aware to this maintenance at short notice. Unfortunately Turnitin did not give us the usual amount of warning for this work. For more information please see the Turnitin Status page.

If you have any questions, please contact digital-education@bristol.ac.uk .

DEO dropins and training webinars for staff

To support you to move teaching and assessment online, the DEO are running daily drop-ins as well as subject-specific webinars for staff.  Current webinars cover using Collaborate for live sessions, creating and reusing video, Blackboard basics, assessment and feedback, and designing and facilitating engaging online discussion. You can find details and signup instructions on our Events page.

To access recordings of previous webinars, please enrol yourself on the DEO Staff Development course on Blackboard (you’ll be asked to log in to Single sign on first).

Collaborate maintenance, Wednesday 8 April, 11 pm – 3 am

Blackboard will be performing scheduled maintenance for Collaborate between 11 pm on Wednesday 8 April and 3 am on Thursday 9 April. You will experience intermittent availability of the scheduler, sessions and recordings during this time. Blackboard will try to minimise downtime and will not necessarily use the entire maintenance window.

Please accept our apologies for any inconvenience this causes.