Problems uploading files to Blackboard using Safari browser

We have had reports of the error message:  “Failed to save Content item. Please try again” appearing when attempting to upload files to Blackboard using the latest Safari browser.  It is possible to upload files using the Chrome browser however, please see here for instructions on how to install this browser on a mac.

We are working with our suppliers to remedy this error and hope to have a fix applied soon. We will update this blog with any further information and apologise for any inconvenience caused.

Turnitin service alert – 17th Sept 2018

We have had a communication from Turnitin warning us of possible intermittent service problems.  As yet we have not experienced any problems with the service although you may find that uploads are slower than usual.

Turnitin are currently working to resolve the problem and we will keep this blog updated with any further information.


Error uploading files to Blackboard using Safari 11.1

We are currently experiencing some errors when using the Safari browser to upload files to Blackboard.  When trying to upload a submission with an attached document using Safari 11.1 (the newest version of the browser) we are getting reports of the following error:

Failed to submit Assignment. Please try again

This is a known issue which Blackboard are working on and we will let you know as soon as a fix has been applied. In the meantime the work around is to use a different browser – Chrome and Firefox can both be downloaded and used on a Mac.

Apologies for any inconvenience caused by this issue.  We will keep you up to date with any progress.



Places available on digital education workshops

Book now for upcoming workshops run by the Digital Education Office.  These workshops are open to all staff as well as postgraduate students who have teaching duties as part of their role.

  • Friday 14th September 9.30 – 12.00:  Introduction to Blackboard for admin and support staff
  • Monday 17th September 1.30 – 4.30pm: Video for teaching and learning
  • Tuesday 18th September 1.30 – 4.30pm: Getting the most out of the Blackboard Grade Centre: advanced administration skills for EMA
  • Thursday 27th September 1.30 – 4.00pm:  Introduction to Blackboard for academic and research staff
  • Wednesday 3rd October 9.30 – 12.00:  Digital Education Office dropin (no booking required)
  • Thursday 11th October  9.30 – 12.00: Synchronous online teaching with Blackboard Collaborate
  • Tuesday 16th October  1.30 – 4.30pm: Designing and creating digital materials

Further information and booking.

If there is not a workshop scheduled that meets your needs or if you would like tailored training e.g. for your School, please contact us.