We have had reports of the error message: “Failed to save Content item. Please try again” appearing when attempting to upload files to Blackboard using the latest Safari browser. It is possible to upload files using the Chrome browser however, please see here for instructions on how to install this browser on a mac.
We are working with our suppliers to remedy this error and hope to have a fix applied soon. We will update this blog with any further information and apologise for any inconvenience caused.
IT services have alerted us to an issue where returning students are not able to access their email through Gmail. This issue started at 11pm on the 17th September. Any announcements or emails sent using blackboard will also be affected by this issue.
Please see the IT services status page for further information and updates.
Turnitin have reported that some users may currently be unable to submit larger files, as well as experiencing slow submission and reporting times. The system is working through a backlog of submissions. You can stay up-to-date with Turnitin system status by following @TurnitinStatus on Twitter.
We have had a communication from Turnitin warning us of possible intermittent service problems. As yet we have not experienced any problems with the service although you may find that uploads are slower than usual.
Turnitin are currently working to resolve the problem and we will keep this blog updated with any further information.
On Saturday 22 September, between 4 pm and 12.30 am the following morning, Turnitin will be performing some proactive emergency maintenance. During this maintenance window you will be unable to submit or grade papers. You can stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
We are investigating a a temporary glitch with staff course enrolments in Blackboard 2018 courses this morning, which we believe has been fixed. Please get in touch with email@example.com if you experience any issues. Students should not have been affected.
Turnitin have reported that they have resolved the networking issue that was causing intermittent access, and that their services should be available again now.
Turnitin have reported that they are currently experiencing connectivity issues. They are working on resolving these, but until they do, we will experience intermittent availability of the Turnitin service. We will post updates when we get further information from Turnitin, and you can see Turnitin’s status here: https://twitter.com/TurnitinStatus.
We are currently experiencing some errors when using the Safari browser to upload files to Blackboard. When trying to upload a submission with an attached document using Safari 11.1 (the newest version of the browser) we are getting reports of the following error:
Failed to submit Assignment. Please try again
This is a known issue which Blackboard are working on and we will let you know as soon as a fix has been applied. In the meantime the work around is to use a different browser – Chrome and Firefox can both be downloaded and used on a Mac.
Apologies for any inconvenience caused by this issue. We will keep you up to date with any progress.
Book now for upcoming workshops run by the Digital Education Office. These workshops are open to all staff as well as postgraduate students who have teaching duties as part of their role.
- Friday 14th September 9.30 – 12.00: Introduction to Blackboard for admin and support staff
- Monday 17th September 1.30 – 4.30pm: Video for teaching and learning
- Tuesday 18th September 1.30 – 4.30pm: Getting the most out of the Blackboard Grade Centre: advanced administration skills for EMA
- Thursday 27th September 1.30 – 4.00pm: Introduction to Blackboard for academic and research staff
- Wednesday 3rd October 9.30 – 12.00: Digital Education Office dropin (no booking required)
- Thursday 11th October 9.30 – 12.00: Synchronous online teaching with Blackboard Collaborate
- Tuesday 16th October 1.30 – 4.30pm: Designing and creating digital materials
Further information and booking.
If there is not a workshop scheduled that meets your needs or if you would like tailored training e.g. for your School, please contact us.