We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’
This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time. The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.
We have recently identified problems when trying to upload submissions to Turnitin using the Safari browser (version 12.0) where the upload appears to hang and never completes.
We have three recommendations to fix this issue.
- Try working in a different browser, both Chrome and Firefox can be downloaded and used on a Mac.
- Clear the cache on your browser. You can find guidance on how to do this by going to refreshyourcache.com
- You can also follow these instructions to change the settings in Safari Preferences:
- Go to Safari Preferences > Privacy Tab > Manage Website Data.
- Look for and remove the three cached websites listed below:
- turnitinuk.com or turnitin.com
- Close and reopen Safari.
- Try submitting again.
Turnitin have announced that their service is available again
Turnitin UK is currently unavailable; Turnitin have reported that their engineers are investigating the issue as a priority. We will update this blog with new information as we receive it; you can also follow Turnitin’s own status reports here.
Turnitin have announced that their service is available again.
Turnitin have reported that some users may currently be unable to submit larger files, as well as experiencing slow submission and reporting times. The system is working through a backlog of submissions. You can stay up-to-date with Turnitin system status by following @TurnitinStatus on Twitter.
On Saturday 22 September, between 4 pm and 12.30 am the following morning, Turnitin will be performing some proactive emergency maintenance. During this maintenance window you will be unable to submit or grade papers. You can stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
Turnitin have reported that they have resolved the networking issue that was causing intermittent access, and that their services should be available again now.