[Closed] Error accessing Turnitin submissions through the Grade Centre and My Grades

This issue is now resolved.

We are aware of an issue that is currently affecting instructors accessing Turnitin submissions via the Grade Centre, and students accessing their Turnitin submissions via My Grades. Users are seeing an error message when trying to access Turnitin through these routes. We are currently investigating this issue with Turnitin and Blackboard.

In the meantime, it is still possible to access submissions via the ‘Course Management’ menu by expanding ‘Course Tools’ and selecting ‘Turnitin Assignments’. Students are able to view their marks and feedback via the submission point; these will need to be made available if they are not already.

If you have any concerns or questions, please email digital-education@bristol.ac.uk.

Turnitin scheduled maintenance – Saturday 8th January 2022

Turnitin have advised us that there will be scheduled maintenance taking place on Saturday 8th January from 00:00 – 08:00 GMT. Turnitin services will be unavailable at this time.  We apologise for any inconvenience caused. If you have any questions please email digital-education@bristol.ac.uk

You can stay up to date with Turnitin system status by visiting the Turnitin status page.

Check Edge and Chrome are up-to-date if using Turnitin

Previously we reported that staff were unable to create or edit some Turnitin assignments and that students were sometimes unable to resubmit assignments.

We are pleased to say that Google have resolved this issue in their latest update for Chrome and Edge. The error never affected non-Chromium browsers such as Firefox and Safari.

We have asked that students who are submitting work to Turnitin ensure their Edge or Chrome browsers are up-to-date, or use a non-Chromium browser such as Firefox or Safari. If they don’t, they may find their ‘resubmit’ button doesn’t work.

For staff, the same advice applies to creating or editing Turnitin assignments with Post-Dates more than two weeks after the Due Date.

We apologise for the disruption caused. If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk

Update on Turnitin issue affecting assignment creation, resubmission and download in Chrome/Edge

Previously we reported that users were unable to create or edit some Turnitin assignments. Following further reports of disruption to other Turnitin features, Turnitin have now added this issue to their Known Issues page.

An update to how Google Chrome (and other browsers based on ‘Chromium’ eg Edge) handles popups has caused problems with some of the Turnitin functionality. The affected features are:

    • You are unable to create or edit assignments to have post-dates more than the default amount of 2 weeks after the due date.
    • The resubmit button is sometimes unresponsive and unable to be used.
    • Submissions are unable to be bulk-downloaded from the assignment inbox. They can still be downloaded individually.

We have been assured that Turnitin are working on resolving this as a priority.

Workaround: The error does not affect non-Chromium browsers such as Firefox and Safari. It also does not affect previous versions of Chrome or Edge. If you have access to any of these, please use them to carry out the above actions.

We apologise for the disruption caused. If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk

Unable to create or edit some Turnitin assignments

We have received several reports of the Submit button not working when creating or editing Turnitin assignments. Through testing, we have determined that this error occurs when the post-date is more than two weeks after the due date. We have contacted Turnitin and have asked them to look into this as a matter of urgency.

The error does not appear to affect certain non-Chromium browsers such as Firefox and Safari. If you have access to these, please use them to set up your Turnitin assignments.

If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk

Turnitin scheduled maintenance: Saturday 14th August 2021

Turnitin have advised us that there will be scheduled maintenance taking place on Saturday 14th August from 16:00 – 18:00 BST. Turnitin services will be unavailable at this time.  We apologise for any inconvenience caused. If you have any questions please email digital-education@bristol.ac.uk

You can stay up to date with Turnitin system status by visiting the Turnitin status page.

Hiding marks and feedback until ready for release

As the assessment period starts, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. You can check a column is hidden from students by looking for the circle with a red line through it in the column header.
A column header with the 'hidden from students' icon
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
The menu to hide columns from students
For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.
If you have any questions, please email digital-education@bristol.ac.uk.