Turnitin emergency maintenance today, Wednesday 6th April, 11 am

Edit: Turnitin have advised us that the emergency maintenance is taking longer than anticipated.

To resolve the issue affecting Turnitin Feedback Studio, Turnitin have advised us that there will be emergency maintenance taking place today, Wednesday 6th April from 11:00 BST and is expected to last for an hour. We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

You can stay up to date with Turnitin system status by visiting the Turnitin status page.

[Closed] Turnitin Feedback Studio issue

This issue has now been resolved.

Turnitin have reported they are currently experiencing an unplanned service incident.

Staff using the Feedback Studio may experience intermittent errors.

We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.

If you have any questions or concerns, please email digital-education@bristol.ac.uk.

[Closed] Issue accessing and submitting papers through Turnitin

This issue now appears to be resolved.

Some users are currently getting error messages or delays when accessing or submitting Turnitin papers. This appears to be affecting all institutions using Turnitin.

This has been reported to Turnitin and we will provide an update as soon as we have any further information from the supplier.

We apologise for any inconvenience. If you have any questions or concerns, please contact digital-education@bristol.ac.uk

New feature: exclude cover sheet or other text from Turnitin similarity reports

‘Exclude assignment template’ is a new option for Instructors which allows a template to be attached to a Turnitin assignment, the content of which will automatically be excluded from the Similarity Report. The template could, for example, include standard text or a cover sheet.

How to access this new feature? 

When setting up or editing a Turnitin assignment, ‘Exclude assignment template’ is found under Optional settings:

Figure 1: Exclude assignment template menu.

You have two options:

  1. Create and upload a template file, eg in a Word document.
  2. Click Create Custom Template and add text directly into the interface.

Make sure you check the template requirements:

  • Templates must have at least 20 words of text.
  • Uploaded file templates must be less than 100 MB.
  • Accepted file types for upload: Microsoft Word, Excel, PowerPoint, WordPerfect, PostScript, PDF, HTML, RTF, OpenOffice (ODT), Hangul (HWP), and plain text.

When you have added your template, submit the Turnitin settings as usual.

Please note that once a student has made a submission to the assignment the template for that assignment can no longer be edited.

If you have any questions, please contact digital-education@bristol.ac.uk.

[Closed] Error accessing Turnitin submissions through the Grade Centre and My Grades

This issue is now resolved.

We are aware of an issue that is currently affecting instructors accessing Turnitin submissions via the Grade Centre, and students accessing their Turnitin submissions via My Grades. Users are seeing an error message when trying to access Turnitin through these routes. We are currently investigating this issue with Turnitin and Blackboard.

In the meantime, it is still possible to access submissions via the ‘Course Management’ menu by expanding ‘Course Tools’ and selecting ‘Turnitin Assignments’. Students are able to view their marks and feedback via the submission point; these will need to be made available if they are not already.

If you have any concerns or questions, please email digital-education@bristol.ac.uk.

Turnitin scheduled maintenance – Saturday 8th January 2022

Turnitin have advised us that there will be scheduled maintenance taking place on Saturday 8th January from 00:00 – 08:00 GMT. Turnitin services will be unavailable at this time.  We apologise for any inconvenience caused. If you have any questions please email digital-education@bristol.ac.uk

You can stay up to date with Turnitin system status by visiting the Turnitin status page.

Check Edge and Chrome are up-to-date if using Turnitin

Previously we reported that staff were unable to create or edit some Turnitin assignments and that students were sometimes unable to resubmit assignments.

We are pleased to say that Google have resolved this issue in their latest update for Chrome and Edge. The error never affected non-Chromium browsers such as Firefox and Safari.

We have asked that students who are submitting work to Turnitin ensure their Edge or Chrome browsers are up-to-date, or use a non-Chromium browser such as Firefox or Safari. If they don’t, they may find their ‘resubmit’ button doesn’t work.

For staff, the same advice applies to creating or editing Turnitin assignments with Post-Dates more than two weeks after the Due Date.

We apologise for the disruption caused. If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk