Please be aware that Turnitin Services will be unavailable on Saturday 13th July from 16:00 – 00:00 as they will be conducting scheduled maintenance. Users will be unable to submit and grade during this window.
Turnitin have resolved an issue which was causing sessions to end prematurely in Feedback Studio. Service was affected between 3:04 and 04:36 am. All services are now back to normal.
We have had some reports of submissions to Blackboard being 0 bytes (empty) when accessed for marking. In the past this has been identified as a problem with a browser, initially with Edge and then with Safari. These errors have since been fixed in Blackboard upgrades, however if you have students and markers still reporting similar problems it may be prudent to offer your students some advice for when they upload a submission:
Start the submission at least an hour before the due time.
Make sure you are on a stable, secure connection, an intermittent wi-fi connection could cause problems.
Close the document before trying to upload it to Blackboard.
Wait to see the document rendered properly on screen before assuming that it has uploaded.
If you are having problems, change browser and/or refresh the cache in the browser you are using.
Check that your internet connection is still active and you are still logged in to Blackboard properly (restart the machine and log out and back in).
If you are unable to submit properly email your school administrator immediately attaching a copy of the submission and let them know you have a problem. They can then clear the submission and allow you to try again if necessary.
Turnitin have reported that the earlier issue has been resolved and all systems are back to normal.
Turnitin have reported that they have been experiencing issues with viewing similarity reports and accepting submissions since 3.08 pm. Their engineers have identified the issue, and are working towards a resolution. You can track Turnitin’s status here: http://turnitin.status.io/.
Turnitin have reported that, following a service disruption earlier, full normal service has been restored.
Turnitin is currently experiencing an unexpected service disruption. You may experience issues submitting papers and may be unable to view or generate Similarity Reports. We will post updates here, or you can follow them yourself via Turnitin status.
Turnitin is currently experiencing a service outage. You will not be able to submit or mark Turnitin papers during this outage. We will update you when we hear more, or you can check Turnitin’s own status page.
We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’
This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time. The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.
You may have experienced issues with viewing Turnitin submissions on Friday 7 December between 3.15 pm and 5.05 pm. This was the result of a service degradation affecting the performance of Feedback Studio. Turnitin have fixed the issue, and apologise for any inconvenience caused.