On July 5, we’re updating Blackboard to use the new Ultra Base Navigation. This update will give Blackboard a modern look and feel and provide easier access to important information.
Ultra Base Navigation has a modern, intuitive navigation menu that sits outside of courses and is always available.
Your courses will not change. They will look and operate exactly as they do now.
The benefits of Ultra Base Navigation include:
- A modern, intuitive user experience.
- Improved accessibility.
- It works well on mobile devices. This navigation is designed to work well regardless of what device you’re using.
- Just one click away. No matter where you are, UBN provides clearer paths to where you want to go, minimizing clicks and saving time.
To enable Ultra Base Navigation, Blackboard will be unavailable for a short time on the afternoon of July 5, between 3.45 pm and 6pm. After this, you will see a redesigned login page for Blackboard and can use the new navigation as soon as you log in.
You can find more information, with screenshots, on the project webpage: Blackboard Ultra Base Navigation. If you have any questions, please contact firstname.lastname@example.org.
The interface for Blackboard submissions such as essays, some timed assessments and some exams is changing on June 2, 2023. There is no change to functionality.
After June 2, if students need to upload a submission, this option will be contained within a ‘concertina menu’. This makes the interface less confusing, allowing them to select the options they need without having to navigate the options they don’t.
Below are three images: one showing the current interface and two showing the new interface.
The old interface has all the ‘Attach Files’, ‘Write Submission’ and ‘Add Comments’ functions on display.
The new interface places the same features behind concertina menus.
Once expanded with a click, the same options are available.
An error has been identified in Blackboard that can affect the display of submitted documents containing footnotes and formatting styles. The error rearranges the footnote order, affecting the marker’s view of the document. The Blackboard developers are aware of the error, and are working on a fix. In the meantime, we recommend that students submit documents in PDF where they contain footnotes.
This error affects the DEO’s “Blackboard Online” workflow, and we have updated the recommendations in our EMA – Blackboard Online Workflow guidance accordingly.
The Blackboard access issue should now be resolved. If you are still encountering problems on your own device, you can attempt to resolve them by flushing your DNS, using the instructions found on the IT Services status page.
Blackboard has performed maintenance work this morning to improve the reliability and robustness of their network. For some Internet Service Providers (ISPs), this work is taking time to propagate through their networks, resulting in some people having difficulty in accessing Blackboard globally. The issue should resolve itself in time. In the meantime, if you are having difficulty accessing Blackboard, you may be able to resolve this by using a different ISP; for example, you could:
- use a mobile phone as a hotspot
- use a Virtual Private Network (VPN)
- move to a different location (such as on campus) to connect to a different network.
IT Services has restarted the University’s DNS servers, which has fixed the on-campus Blackboard access issue that was persisting this morning. If you are still experiencing any issue, please contact IT Services or the DEO.
The Blackboard access issue from yesterday, which was fixed by Blackboard at source, is persisting for some users today – notably, people attempting to access Blackboard on campus. IT Services is investigating why this is the case, supported by Blackboard. In the meantime, you may be able to access Blackboard using a Virtual Private Network (VPN) or by using a mobile phone as a hotspot.
If you are still encountering problems on your own device, you can attempt to resolve them by flushing your DNS, using the instructions found on the IT Services status page.
From around 8 am today, a global Domain Name Server issue disrupted access to Blackboard (and linked) services for some users, while others were unaffected. Whether or not you were affected was due to the route taken through the Internet from your computer to the Blackboard servers. Blackboard put a fix in place soon after the incident was observed, but due to the nature of the issue, this has taken some time to propagate to all users. Blackboard has informed us that a normal service should be restored for all users by 5 pm today.
Access to Blackboard (and linked) services is currently experiencing some intermittent disruption, due to a global DNS issue. Blackboard is investigating the issue – updates can be found on its status page.
If you are having access issues, using a Virtual Private Network (VPN) or restarting your router (if you have access to it) may help.
Between around 12.00 and 1.15 today, a global Domain Name Server issue affected the blackboard.com domain, meaning that some services that need to access this domain were unable to. These included accessing Turnitin and Qwickly Attendance through Blackboard, and there was also a delay in submission receipts arriving (due to domain checks in mail servers). This issue has now been resolved, and all services should be working normally.
Access to the University’s Blackboard environment was unaffected.