[Closed] Issue with submissions to Blackboard group assignments ongoing

Unfortunately, the intermittent bug affecting group submissions to Blackboard assignments is still ongoing. This does not affect individual Blackboard assignments or Turnitin assignments.

When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.

We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.

We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:

  • Submit as usual.
  • If you encounter a red banner saying ‘Failed to submit Assignment. Please try again.’ use the left-hand menu to return to the Assessment, Submission and Feedback area.
  • Locate the assignment submission point as before and click on it.
  • You should be presented with a review page displaying the work you submitted.
  • We recommend you take a screenshot of this page for your own records. Be sure to include the submission date and time (under ‘ATTEMPT’ on the right-hand side) in the screenshot.

We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk

Hiding marks and feedback until ready for release

Before exams, coursework or timed assessments are marked, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.

Demonstration column

If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).

The menu to hide columns from students

If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:

Total column

  1. Click the dropdown arrow next to the column name.
  2. Click Edit Column Information.
  3. Scroll to the bottom and set Show this column to students to No.
  4. Click Submit.

For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.

For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.

If you have any questions, please email digital-education@bristol.ac.uk.

[Closed] Issue with submissions to Blackboard group assignments reoccuring

We have been informed that an intermittent bug affecting group submissions to Blackboard assignments has reoccurred. This does not affect individual Blackboard assignments or Turnitin assignments.

When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.

We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.

We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:

  • Submit as usual.
  • If you encounter a red banner saying ‘Failed to submit Assignment. Please try again.’ use the left-hand menu to return to the Assessment, Submission and Feedback area.
  • Locate the assignment submission point as before and click on it.
  • You should be presented with a review page displaying the work you submitted.
  • We recommend you take a screenshot of this page for your own records. Be sure to include the submission date and time (under ‘ATTEMPT’ on the right-hand side) in the screenshot.

We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk

Scheduled Maintenance – Blackboard Collaborate Ultra January 13th 2022

Blackboard have advised us that there will be scheduled Blackboard Collaborate maintenance taking place on Thursday, January 13th, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to version 21.24. You can read about improvements to functionality and features on the Collaborate Release Notes page.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.

[Resolved] Issue with submissions to Blackboard group assignments

We recently reported an issue with Blackboard group submissions which presented students with an error message despite their submission being successful. This bug also meant that group submissions were not generating receipts.

Blackboard have now informed us that this issue has been resolved and our testing confirms this.

If you encounter any further issues, or have any questions, please email digital-education@bristol.ac.uk.