Service announcements and essential information from the Digital Education Office
The issue affecting Blackboard has been resolved by the supplier, and you should no longer have any issues accessing the service. We will continue to monitor the service and would like to extend our apologies for this disruption.
If you have any questions, please contact digital-education@bristol.ac.uk.
We are pleased to announce the Xerte upgrade has been successful and Xerte is now available to staff and students.
IT Services will be upgrading Xerte to version 3.9 between 8am and 1pm on Wednesday 14th April. During this time Xerte resources will be unavailable to staff and students.
This upgrade brings security updates, and improved functionality including:
We will blog again when Xerte is available for staff and students.
Blackboard have confirmed that the issues causing file uploads to fail for some users within Collaborate have now been resolved.
Please contact digital-education@bristol.ac.uk if you continue to experience issues uploading files with the Blackboard Course code and name of Collaborate Session.
We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.
We have reported this problem and can confirm Blackboard are currently investigating.
In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.
We apologise for any inconvenience and will update here as soon as the issue has been fixed.
Dear colleagues,
Questionmark Scheduled Maintenance: 20 March 2021 0900-1500
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.
We have reported this problem and Blackboard are currently investigating.
In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.
We apologise for any inconvenience and will update as soon as the issue has been fixed.
Dear colleagues,
Questionmark Scheduled Maintenance: 20 February 2021 0900-1500
Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, January 14, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Dear colleagues,
Questionmark Scheduled Maintenance: 16 Jan 0900-1500
Questionmark have advised us that there will be scheduled maintenance taking place on 16 Jan 0900-1500. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk