Blackboard is continuing to investigate an intermittent issue with document rendering in the Annotate tool, which is affecting users globally.
When this happens, students submitting assignments with attachments might see an error message asking them to try again later. Please note that this does not stop the submission, but it can be confusing as students cannot view the document’s content during the upload process. However, students can confirm that their submission has been successful by looking at their digital receipt.
Blackboard developers are collaborating with their partners to fix it, and a solution will be included in a future update.
If you have any questions or encounter this issue and need support, please email us at digital-education@bristol.ac.uk.