Issues with email replies from the Digital Education account

We are currently experiencing some problems with email replies from our ticketing software TOPdesk being sent directly to user’s spam folders.  If you have recently sent in a request to Digital-Education@bristol.ac.uk can you please check that your spam folder does not contain any follow up correspondence.

We are working with IT Services to resolve the issue and hope to be back to normal shortly.

We apologise for any inconvenience this may have caused.