Re/Play connection issues – 20 May update

We are now experiencing problems with staff accessing the ‘My Re/Play’ tab in Blackboard. We would like to confirm that this has not further affected student playback – students can still view content embedded into Blackboard, but not content added using Blackboard tools.

If you need to share recordings with your students urgently, it is possible to log directly in to Re/Play

If you are not logged directly in to the Re/Play (Mediasite) Service, click on the grey ‘Authenticate’ button. You will be taken to the University’s Single Sign On page where you can log on using your normal UoB credentials. Once you have located the presentation you wish to share, click the ‘title’, then ‘share presentation’ and then the green ‘copy’ button next to ‘quick link’. You can then share this via email or as a direct link in Blackboard.

We are working with Blackboard to fix this issue overnight tonight, and we will be testing to check the fix has worked before 9 am tomorrow.

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