A small number of staff have reported an issue downloading Blackboard assignments using the bulk-download tool in Course Tools > Download Assignments.  Having selected the relevant assignment and students, when clicking ‘Submit’ the expected zip file download does not appear. Blackboard have been informed and are investigating as a matter of urgency. 

What to do if you experience this

Clearing Blackboard cookies has been shown to resolve this issue.  Please follow the instructions below to clear cookies, then try downloading again. If you continue to experience problems, please contact digital-education@bristol.ac.uk.

Chrome 

1. On your computer, open Chrome. 
2. At the top right, click the three dots and then Settings. 
3. Under ‘Privacy and security’, click Cookies and other site data. 
4. Click See all cookies and site data. 
5. At the top right, search for ole. 
6. To the right of ‘www.ole.bris.ac.uk’, click the bin icon. 
7. Close all instances of Chrome and Edge. 
8. Reopen Chrome, log in to Blackboard and try the download again. 

 Edge 

1. On your computer, open Edge. 
2. At the top right, click the three dots and then Settings. 
3. Under ‘Cookies and Site Permissions’, click  Manage and delete cookies and site data. 
4. Click  See all cookies and site data. 
5. At the top right, search for ole. 
6. Click the down-arrow next to ‘bris.ac.uk’. 
7. To the right of ‘www.ole.bris.ac.uk’, click the bin icon. 
8. Close all instances of Edge and Chrome. 
9. Reopen Edge, log in to Blackboard and try the download again. 

Apologies for any disruption caused. We will provide updates on this blog as soon as we have them.