Clear your cache to prevent possible equation display issues

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Occasionally users may find equations do not display correctly in Blackboard. If this occurs you should clear your browser cache, then refresh/reload Blackboard.  Clearing the cache can also be done in advance as a preventative measure once you have logged into Blackboard eg if students are taking a test which includes equations 

Firefox is unaffected by these occasional equation display issues. 

How to clear your cache

Chrome

  1. Click on the group of three dots in the top-right corner of the Chrome window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ screen, select  ‘Privacy and security’
  4. Click on ‘Clear browsing data’.
  5. On the ‘Clear browsing data’ screen, tick the box next to ‘Cached images and files’, set the time range to ‘All time’ and click ‘Clear data’.
  6. Close down the Settings tab and refresh/reload Blackboard.

Microsoft Edge

  1. Click on the group of three dots in the top-right corner of the Edge browser window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ screen, select ‘Privacy, search, and services’ from the list on the left side of the menu.
  4. Under the ‘Clear browsing data’ heading, click ‘Choose what to clear’.
  5. Set Time range to ‘All time‘ , tick the box next to ‘Cached images and files’ and click ‘Clear now’.
  6. Close down the Settings tab and refresh/reload Blackboard.

Instructions for other browsers on how to clear the cache should be available from the Help section on the browser menu, or its online support pages.

Apologies for any inconvenience. The DEO is continuing to work with Blackboard on a permanent fix.

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