[Closed] Issue with Blackboard receipts

We have identified an issue with our Blackboard receipting tool, which is currently not always sending out email receipts to students after they have submitted their work. The receipts are always being stored in Blackboard, however.

As a temporary measure, we therefore advise students to check the “Submitted” section of “My Marks” after submitting their work. If a receipt is not recorded there, they should attempt to submit their work again and then contact their school if the issue persists. However, if a receipt is present, they should take a screenshot, note the time, and be assured that their work has been successfully submitted.

We are prioritising this matter and have raised it with Blackboard as an urgent issue. We will provide updates as soon as the issue has been resolved.

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