IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.
Category Archives: Collaborate
Interruptions to key University online services, evenings Fri 19 & Sat 20 March
IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.
Scheduled Maintenance – Blackboard Collaborate Ultra 25th Feb
Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, February 25th, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Scheduled Maintenance – Blackboard Collaborate Ultra 11th Feb & Video Recording Feedback 13th Feb
Blackboard has advised us that there will be scheduled maintenance taking place on the following dates:
- Blackboard Collaborate Ultra, Thursday 11th Feb between midnight and 4am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version
- Video Recording Feedback in Blackboard Learn Assignment Grading, Saturday 13th Feb between midnight and 3am. During this time, users will experience intermittent availability to video feedback recording and playback. This is a one-time maintenance update.
During both maintenance periods, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Resolved: Issues with File Upload in Blackboard Collaborate
Blackboard have confirmed that the issues causing file uploads to fail for some users within Collaborate have now been resolved.
Please contact digital-education@bristol.ac.uk if you continue to experience issues uploading files with the Blackboard Course code and name of Collaborate Session.
Issues with File Upload in Blackboard Collaborate
We are aware of an ongoing issue with the File Upload function in Collaborate. The issue presents as uploaded files failing to convert after an extended period.
We have reported this problem and Blackboard are currently investigating.
In the meantime, you can use the Share Content > Share Application/Screen function and choose either Share Entire Screen or Share Application options during your session.
We apologise for any inconvenience and will update as soon as the issue has been fixed.
Collaborate service issue resolved
The issue affecting Collaborate has been resolved. The service was affected between 2.50pm and 3.15pm. During this time, some users may have experienced an error when joining a Collaborate session.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.
Collaborate partial service disruption – connection error
Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.
We apologise for the disruption and will provide an update when we hear anything further.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.
Collaborate service issue resolved
The issue affecting Collaborate has been resolved. The service was affected between 7.30 am and 9.30 am. During this time, some users may have experienced an error when joining a Collaborate session.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.
Collaborate partial service disruption – session connection error
Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.
We apologise for the disruption and will provide an update when we hear anything further.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.