We are aware of an issue with Collaborate Ultra this morning and are working with Blackboard to resolve it.
We apologise for any inconvenience and will update you in due course.
Service announcements and essential information from the Digital Education Office
We are aware of an issue with Collaborate Ultra this morning and are working with Blackboard to resolve it.
We apologise for any inconvenience and will update you in due course.
We have been made aware of an issue whereby some videos embedded in Blackboard will not play. This issue only affects a particular type of video – those embedded directly into Blackboard using an older, deprecated method – and doesn’t affect videos that are hosted in Re/Play. We are updating the broken videos we know of with a working link, and are also working with Blackboard on addressing the root cause of the issue.
Please accept our apologies for any inconvenience this has caused.
Our Deep Link Generator and External User Deep Link Generator allow you to create direct links to Blackboard Course and Organisation pages, which will send people to the correct page even if they are not already logged in to Blackboard. These are primarily used for emailing links to specific pages in Blackboard to students and staff.
We have had to update these tools, following a recent change to the authentication method used by the University. Please note that you may need to refresh your browser cache to see the updated version of the tool.
Any links created prior to the August 3rd using these tools will need to be updated. You can do this by recreating the links using the updated tools: Deep Link Generator, External User Deep Link Generator
If you are not sure whether a link needs updating, you can test it by clicking on the link (broken links will always result in an error). If you don’t have the original link, you can find it by following the simple steps in this video:
If you have a large number of links that need updating, or have any questions, please contact us via digital-education@bristol.ac.uk.
We are pleased to announce that the planned migration and upgrade of Blackboard has been completed ahead of schedule, and Blackboard is now available again to all staff and students. The migration means that, from now on, no downtime will be needed for Blackboard upgrades and patches.
If you have any questions, please contact digital-education@bristol.ac.uk.
Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, August 12tth, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to version 21.14. You can read about improvements to functionality on the Collaborate Release Notes page.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Shortly after the University’s central systems switch over to the new academic year, on August 1, new Blackboard courses will be created for the 2021-22 taught units. These will generally be a copy of the previous year’s course, where that exists, with the summative assessments and Grade Centres cleared ready for the coming year’s assessments. The copies will include the course template structures that were adopted last year by most schools, but the content will need refreshing and resetting for the new academic year. In particular, staff should make sure to remove any of the exam “packages” that were added for the summer assessment period, to avoid confusion.
Students across the University really liked the structure, clarity and consistency provided by the Blackboard course templates, and said how much these helped them with their studying. Carrying this structure forwards, with refreshed content, will help to continue this enhanced student experience of learning.
If you have any questions, please email digital-education@bristol.ac.uk.
This summer, our Blackboard system will be migrated onto cloud servers. Blackboard will be performing this work, supported by IT Services and the Digital Education Office, between 9 pm on Friday 30 July and 9 am on Tuesday 3 August. Our Blackboard system will therefore be unavailable during this time, and we apologise for any inconvenience this will cause.
The cloud migration will move our Blackboard system from its current location on Blackboard’s servers in Amsterdam onto a ‘cloud’ infrastructure based in Frankfurt, provided by Amazon Web Services. This will allow our system to automatically scale to meet demand and will also enable us to receive bug fixes and upgrades regularly throughout the year, rather than having to wait for the summer upgrade. Consequently, you may occasionally see small changes to Blackboard during the academic year, but the DEO will test these before they go live and provide supporting materials and guidance in advance of any changes. Finally, the migration will also eliminate the need for any scheduled downtime in the future, as upgrades and fixes can be performed without taking our system down.
For further information, please see our project page for Blackboard developments or email digital-education@bristol.ac.uk.
This summer, our Blackboard system will be developed in two significant ways: the software will be upgraded to the latest version, and the whole system will be migrated onto cloud servers. Blackboard will be performing this work, supported by IT Services and the Digital Education Office, between 9 pm on Friday 30 July and 9 am on Tuesday 3 August. Our Blackboard system will therefore be unavailable during this time, and we apologise for any inconvenience this will cause. The developments will bring several benefits, which are outlined below.
The software upgrade will bring many incremental improvements and bug fixes, along with big changes to the Content Editor – the ‘text box’ tool that you see whenever you are creating or editing an item in Blackboard. These enhancements include better copy-and-paste from external sources, improved accessibility, easy text wrapping, and the ability to display computer code snippets.
Additionally, a new feature in Bb Annotate, the Content Library, will allow individual markers to have a bank of reusable comments for marking assignments in any of their Blackboard courses.
The cloud migration will move our Blackboard system from its current location on Blackboard’s servers in Amsterdam onto a ‘cloud’ infrastructure. This will allow our system to automatically scale to meet demand and will also enable us to receive bug fixes and upgrades more quickly. Finally, it will eliminate the need for any scheduled downtime in the future, as upgrades and fixes can be performed without taking our system down.
For further information, please see our project page for Blackboard developments or email digital-education@bristol.ac.uk.
Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, July 8th, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to version 21.12.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Blackboard, supported by IT Services and the Digital Education Office, will be completing essential service maintenance and development on our Blackboard system between 9 pm on Friday 30 July and 9 am on Tuesday 3 August. Blackboard will therefore be unavailable during this time. We apologise for any inconvenience this will cause.
This essential work will upgrade the core Blackboard software and move it to a new, more robust system that will automatically scale to meet future demands and eliminate the need for any future scheduled downtime. More information can be found on our project page for Blackboard developments.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.