Turnitin have resolved an issue which was causing sessions to end prematurely in Feedback Studio. Service was affected between 3:04 and 04:36 am. All services are now back to normal.
Category: Turnitin
Submission uploads to Blackboard – advice for students
We have had some reports of submissions to Blackboard being 0 bytes (empty) when accessed for marking. In the past this has been identified as a problem with a browser, initially with Edge and then with Safari. These errors have since been fixed in Blackboard upgrades, however if you have students and markers still reporting similar problems it may be prudent to offer your students some advice for when they upload a submission:
Start the submission at least an hour before the due time.
Make sure you are on a stable, secure connection, an intermittent wi-fi connection could cause problems.
Close the document before trying to upload it to Blackboard.
Wait to see the document rendered properly on screen before assuming that it has uploaded.
If you are having problems, change browser and/or refresh the cache in the browser you are using.
Check that your internet connection is still active and you are still logged in to Blackboard properly (restart the machine and log out and back in).
If you are unable to submit properly email your school administrator immediately attaching a copy of the submission and let them know you have a problem. They can then clear the submission and allow you to try again if necessary.
Turnitin service restored, May 3, 4.04 pm
Turnitin have reported that the earlier issue has been resolved and all systems are back to normal.
Turnitin service disruption, May 3, 3.30 pm
Turnitin have reported that they have been experiencing issues with viewing similarity reports and accepting submissions since 3.08 pm. Their engineers have identified the issue, and are working towards a resolution. You can track Turnitin’s status here: http://turnitin.status.io/.
Turnitin normal service restored, April 8, 11.35 am
Turnitin have reported that, following a service disruption earlier, full normal service has been restored.
Turnitin service disruption, April 8, 8 am
Turnitin is currently experiencing an unexpected service disruption. You may experience issues submitting papers and may be unable to view or generate Similarity Reports. We will post updates here, or you can follow them yourself via Turnitin status.
Turnitin down, Friday 15 February, 16.50
Turnitin is currently experiencing a service outage. You will not be able to submit or mark Turnitin papers during this outage. We will update you when we hear more, or you can check Turnitin’s own status page.
Errors uploading zip files to Turnitin
We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’
This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time. The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.
Turnitin service issues, 7 December 3.15 pm – 5.05 pm
You may have experienced issues with viewing Turnitin submissions on Friday 7 December between 3.15 pm and 5.05 pm. This was the result of a service degradation affecting the performance of Feedback Studio. Turnitin have fixed the issue, and apologise for any inconvenience caused.
Problems uploading submissions to Turnitin using the Safari browser
We have recently identified problems when trying to upload submissions to Turnitin using the Safari browser (version 12.0) where the upload appears to hang and never completes.
We have three recommendations to fix this issue.
- Try working in a different browser, both Chrome and Firefox can be downloaded and used on a Mac.
- Clear the cache on your browser. You can find guidance on how to do this by going to refreshyourcache.com
- You can also follow these instructions to change the settings in Safari Preferences:
- Go to Safari Preferences > Privacy Tab > Manage Website Data.
- Look for and remove the three cached websites listed below:
- googlesyndication.com
- Googleservices.com
- turnitinuk.com or turnitin.com
- Close and reopen Safari.
- Try submitting again.