Some students not receiving, or experiencing delay in receiving, Turnitin submission receipts

Posted on by Dan Wilson

We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

  1. Go to your Blackboard course and locate the submission point.
  2. Click View/Complete.
  3. Click View.
  4. Click the grey download icon.
  5. Click Digital Receipt.
Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

Resolved: Turnitin bulk download (anonymous assignments) issue

Posted on by Dan Wilson

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Thursday 8th April and Turnitin informed us it was resolved at 17:00 on Wednesday 21st April. During this period, users may have been unable to bulk download through the Assignment Inbox for anonymous assignments, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin bulk download (anonymous assignments) issue

Posted on by Dan Wilson

We have had reports of users being unable to bulk download submitted files through the Assignment Inbox when assignment anonymity is on. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting the format required.

We apologise for the disruption and will provide an update when we hear anything further.

Improvements to Collaborate Ultra video gallery

Posted on by Martin Nutbeem

Collaborate A preview of the improved video gallery.Ultra has recently been updated to provide a richer video gallery. Three new views are available:

  • Gallery – displaying 25 attendees, with arrows allowing scrollable pages for larger groups.
  • Speaker – current speaker displayed as a large window at the top with other users as smaller windows below.
  • Tiled – current speaker displayed as a large window to the left with smaller windows for other users to the right.

In addition to the visual improvements, Moderators can select an individual attendee’s video or avatar window, to change their role or send them a message.

The new gallery is currently only active for Moderators and Presenters but will be rolled out to students soon.

You can read advice and guidance on using the new video gallery and views here: https://help.blackboard.com/Collaborate/Ultra/Moderator/Moderate_Sessions/Video

 

Questionmark Scheduled Maintenance 17 April 2021 09:00-17:00

Posted on by Roberta Perli

Dear colleagues,

Questionmark Scheduled Maintenance: 17 April 2021 0900-1500

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time all users may experience service disruptions. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Xerte upgrade and downtime Wednesday 14th April

Posted on by Martin Nutbeem

IT Services will be upgrading Xerte to version 3.9 between 8am and 1pm on Wednesday 14th April. During this time Xerte resources will be unavailable to staff and students.

This upgrade brings security updates, and improved functionality including:

  • Accessibility enhancements
  • Stand-Alone pages
  • Page enhancements
  • Media sub-folders

We will blog again when Xerte is available for staff and students.

 

Scheduled Maintenance – Blackboard Collaborate Ultra 8th April

Posted on by Martin Nutbeem

Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Thursday, April 8th, between midnight and 4 am. During this time, users will experience intermittent availability. The purpose of the maintenance is to update Collaborate to the latest version. The new version will provide an improved video gallery for instructors.

During the maintenance, you can check Blackboard’s service status page.

We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.

Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

Posted on by Hanrahan Highland

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

Posted on by Hanrahan Highland

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.