We have received several reports of the Submit button not working when creating or editing Turnitin assignments. Through testing, we have determined that this error occurs when the post-date is more than two weeks after the due date. We have contacted Turnitin and have asked them to look into this as a matter of urgency.

The error does not appear to affect certain non-Chromium browsers such as Firefox and Safari. If you have access to these, please use them to set up your Turnitin assignments.

If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk

Turnitin have informed us that the earlier disruption has now been resolved. They are continuing to monitor the situation and updates are available on the Turnitin status page.

If you experience any further issues, please contact digital-education@bristol.ac.uk

Thank you for your patience.

Turnitin are currently experiencing disruption to their service. During this time, you may find you are unable to access Turnitin.

More information can be found on the Turnitin status page or the Bristol IT Services status page.

We apologise for any inconvenience and will update you in due course.

We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

1. Go to your Blackboard course and locate the submission point.
2. Click View/Complete.
3. Click View.
4. Click the grey download icon.
5. Click Digital Receipt.

Location of the grey download icon

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk