The issue with EesySoft Course Reports has now been resolved. It only affected users with the ability quick-enrol so did not affect the vast majority of users.
We’ve been made aware of disruption to the EesySoft service which is used to report on Blackboard course activity. This has been reported the supplier who is investigating. We will provided updates when we have them. If there is any urgent report data that is needed, please get in contact with the DEO.
EesySoft Course Reports were previously misreporting Last Access. This error has now been resolved and Course Reports are now reporting correctly.
EesySoft Course Reports are misreporting Last Access. This error has been flagged to EesySoft and they are currently investigating.
Data about when students last accessed the course can be accessed in the Full Grade Centre or under Course Tools > Evaluation > Performance Dashboard. We apologise for any inconvenience.
The issue with the Blackboard tool used to bulk upload feedback documents to students (using the B1 workflow) has now been resolved.
If you have been affected by this issue prior to the fix and need advice, please contact the DEO – email@example.com
An issue has been identified with the Blackboard tool used to bulk upload feedback documents to students (using the B1 workflow). Students and staff may find that, after upload and release of feedback is complete, they do not have access to the feedback files.
We apologise for any inconvenience. Blackboard have been informed and are working to resolve the issue. If you are, or may be, affected by this and need advice, please contact the DEO – firstname.lastname@example.org
We have had a very small number of reports of issues with Box view incorrectly rendering and displaying some files, especially tables. The file itself can still be downloaded without issue.
We have carried out testing and confirmed with Blackboard that the issue only occurs when the student uses a non-Microsoft application such as LibreOffice or Pages to write/edit their work but then saves as a Microsoft Word document.
Depending on the marking workflow there are two ways around this issue.
1. If using B1 or similar workflows which downloads the file, the Box view can be ignored as the download is functioning correctly. The student may need some reassurance that their file has uploaded correctly – they can download from the Review page and check the file is correct there.
2. If using B2 or similar workflows which mark using the Box view, the student can be instructed to save as a PDF (rather than as a Word document) which, when uploaded, will render correctly in Box view.
Due to the very specific circumstances in which this occurs, we anticipate this only affecting an extremely small minority of submissions.
As our Intro. to Blackboard Workshops have proven so popular, we have decided to extend the program to include two more sessions. You can see these, as well as our other training sessions, on our events page.
For more information and to book your place, select a workshop:
- Intro. to Blackboard for Academics and Research Staff
- Intro. to Blackboard for Administrative and Support Staff
Places are still available for Digital Education Office workshops. These include: Introduction to Blackboard, The Blackboard Grade Centre, Blackboard Collaborate, Designing and creating digital materials, and Video in teaching and learning. See the Digital Education Office events page for more details and to book.