Turnitin bulk download (anonymous assignments) issue

We have had reports of users being unable to bulk download submitted files through the Assignment Inbox when assignment anonymity is on. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting the format required.

We apologise for the disruption and will provide an update when we hear anything further.

Resolved: Turnitin bulk download (Online Grading Papers) issue

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

Turnitin bulk download (Online Grading Papers) issue

We have had reports of users being unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the annotated documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting Originally Submitted File. It is also possible to bulk download Original Files or Original Files as PDF.

We apologise for the disruption and will provide an update when we hear anything further.

B1 Workflow (Bulk Download/Upload) – issue accessing feedback files

An issue has been identified with the Blackboard tool used to bulk upload feedback documents to students (using the B1 workflow). Students and staff may find that, after upload and release of feedback is complete, they do not have access to the feedback files.

We apologise for any inconvenience. Blackboard have been informed and are working to resolve the issue. If you are, or may be, affected by this and need advice, please contact the DEO – digital-education@bristol.ac.uk

Blackboard assignment display issue for Word files saved in Pages/LibreOffice

We have had a very small number of reports of issues with Box view incorrectly rendering and displaying some files, especially tables. The file itself can still be downloaded without issue.

We have carried out testing and confirmed with Blackboard that the issue only occurs when the student uses a non-Microsoft application such as LibreOffice or Pages to write/edit their work but then saves as a Microsoft Word document.

Depending on the marking workflow there are two ways around this issue.
1. If using B1 or similar workflows which downloads the file, the Box view can be ignored as the download is functioning correctly. The student may need some reassurance that their file has uploaded correctly – they can download from the Review page and check the file is correct there.
2. If using B2 or similar workflows which mark using the Box view, the student can be instructed to save as a PDF (rather than as a Word document) which, when uploaded, will render correctly in Box view.

Due to the very specific circumstances in which this occurs, we anticipate this only affecting an extremely small minority of submissions.