Digital Education Office blog – Page 91 – Service announcements and essential information from the Digital Education Office

TurningPoint 5 upgrade – 23 June

Posted on June 20, 2014 by Nic Earle

This is a reminder that there will be a University wide upgrade to TurningPoint 5 on Monday (23 June). Users should note:

1. Any older version will be removed and TurningPoint 5 installed instead. In some cases it may take a few days for the upgrade to appear. However, if you still do not have TurningPoint 5 by Friday 27 June the advice is to notify service-desk@bristol.ac.uk.

2. TurningPoint 5 presents some interface changes. We therefore strongly recommend that users watch this 10 minute video which will explain five things you need to know before using TurningPoint 5 for the first time.

http://www.bris.ac.uk/esu/media/TurningPoint/Tutorials/changes/changes.html

Turnitin Service Normal

Posted on June 13, 2014 by Hanrahan Highland

Turnitin have sent us the following update:

Some users may have experienced some problems with TurnitinUK between 15:01 and 16:25 AM BST. System is normal now.

Please accept our apologies for any disruption this caused.

Turnitin Service Degradation

Posted on June 12, 2014 by Hanrahan Highland

We have just received the following message from Turnitin:

TurnitinUK is experiencing an intermittent issue that impacts integrations.
We are working to resolve this and will provide updates.

This could affect us, as we use Turnitin through an integration with Blackboard. We will pass on any updates we receive.

TurningPoint v5 upgrade – 23 June 2014

Posted on June 11, 2014 by Nic Earle

On Monday 23 June there will be a University wide upgrade to TurningPoint version 5. Users and support staff should note that:

There are a few key interface changes in TurningPoint v5 which end users should understand before they use it. A link to a short video explaining these will be circulated shortly.
All existing installations of TurningPoint on University managed PCs will be automatically updated so you do not need to do anything. To check if you have one of these, refer to https://www.bris.ac.uk/it-services/advice/managedsystems/
It many take a day or two for the update to appear on your PC. If, however, you do not have it by Friday 27 June you should email service-desk@bristol.ac.uk.
We strong advise that all existing installations on non University manage PCs (e.g. home computers) are also updated so that they are running the same version. Further guidance on this will be available in the next few days.

Blackboard and QMP upgrades and other TEL developments

Posted on June 3, 2014June 3, 2014 by Tel Team

There are a number of technology enhanced learning (TEL) developments happening this year, including upgrades of both Blackboard and Questionmark during the summer.

The Blackboard upgrade will take place between Tuesday 22nd July and Friday 25th July. Questionmark will be upgraded during the week beginning Monday 11th August.

Further information is on the TEL website.

Turnitin report problem when moving files

Posted on May 9, 2014May 9, 2014 by Tel Team

Turnitin has identified an issue with the paper “Move To” feature in the assignment inbox which may affect Instructors. It is prompting users to delete papers instead of move them. Turnitin are working on a fix. They advise users to click “Cancel” on the prompt and avoid using this feature until it has been fixed.

If you have any concerns or queries please contact tel-help@bristol.ac.uk

eReserve Request system – unavailable 12:00 – 15:00 on 27 May

Posted on May 6, 2014 by Joseph Gliddon

Dear All
As you may be aware from the IT Services blog http://www.bris.ac.uk/it-services/news/2014/apex2may.html the system that supports eReserve requests will be unavailable 12:00 – 15:00 on 27 May.

What this will means is that you will not be able to request any new eReserves for that 3 hour slot. However any eReserves that have already been placed on Blackboard will be available to staff and students as normal. Blackboard will not be affected in any way.
Regards
Joseph Gliddon
Learning Technologist

Turn it in – submissions now working

Posted on April 29, 2014 by Joseph Gliddon

Dear All
Turn it in now report that they have fixed the problem with slow submissions on their system. Students should now find that the speeds are normal/acceptable.
Staff will still experience delay in the processing of the % matches (the system has a few days backlog to process) so expect a delay of several hours to 2 days after your students have submitted before you see the % match appearing.
Regards
Joseph Gliddon
Learning Technologist

Turn it in problems

Posted on April 28, 2014April 28, 2014 by Joseph Gliddon

Dear All
The “Turn it in” software provider are currently experiencing problems with all UK submissions http://submit.ac.uk/en_gb/services/system-status
We are monitoring the situation and will update you as soon as we have more details.

If you are submitting an essay to Turnitin via our Blackboard system you are likely to experience delays (the pages will load slowly). For staff you will find that the originality reports will take a significant time to appear.
Regards
Joseph Gliddon
Learning Technologist

Update Blackboard available – 16th April – 8am until noon.

Posted on April 9, 2014April 9, 2014 by Tel Team

Blackboard will now be available to users between 8 am and Noon on the 16th April.

Apologies for any confusion please let your students now that this work has been cancelled please contact us by email (TEL-Help@bristol.ac.uk) if you have any questions.