The work moving QuestionMark Perception to the new SAN has been completed as scheduled, and the system is now available and working normally.
QuestionMark Perception unavailable Friday 17th January 6:00-10:00 am
The ongoing problems with the Storage Area Network (SAN) are still adversely affecting the performance QuestionMark Perception (QMP). In order to permanently resolve these issues Information Services will be undertaking urgent work requiring downtime on Friday 17th January. More information on these issues can be located on the IT Services news page.
QMP will be unavailable on Friday morning (17th January) between 06:00 and 10:00am.
Apologies in advance for any inconvenience this will cause you or your students.
If you have any questions or concerns please email Hilary Griffiths, Deputy Director Technology Enhanced Learning.
Hilary.Griffiths@Bristol.ac.uk
TEL Systems Downtime – Blackboard 16th January – Update
Blackboard is now available for users following this morning’s work to move the database. Further information can be found in the IT Services update here.
Please accept our apologies for any inconvenience this may have caused to you or your students.
If you have any questions, please email us at tel-help@bristol.ac.uk
TEL Systems Downtime – Blackboard (16th January) and QMP (17th January)
The ongoing problems with the Storage Area Network (SAN) are still adversely affecting the performance of both Blackboard and QuestionMark Perception (QMP). In order to permanently resolve these issues Information Services will be undertaking urgent work requiring downtime on Thursday 16th and Friday 17th January. More information on these issues can be located on the IT Services news page.
Blackboard will be unavailable tomorrow (Thursday 16th January) between 06:00 and 10:00am.
QMP will be unavailable on Friday morning (17th January) between 06:00 and 10:00am.
Apologies in advance for any inconvenience this will cause you or your students.
If you have any questions or concerns please email Hilary Griffiths, Deputy Director Technology Enhanced Learning.
Hilary.Griffiths@Bristol.ac.uk
Extension – 14431
SAN issues update, 14th Jan – Questionmark Perception unavailable
Ongoing issues with the Secure Area Network are impacting the Questionmark Perception service which is currently not available to users. IT services are investigating this problem – please check the IT Services new and updates page for further information.
SAN issues update, 14th Jan
IT Services are reporting that they believe they have resolved the issues affecting the Storage Area Network, which were having knock-on effects on Blackboard and QuestionMark Perception – see their news item here. Please check the IT Services News & Announcements page for future updates.
SAN issues, 13th Jan
Issues with the SAN (Storage Area Network) are causing several University systems, including Blackboard, to run slowly. The issues are being investigated by IT Services. We will post updates as we receive them.
Please accept our apologies for any problems this is causing.
QuestionMark Perception unavailable, 13th Jan
QuestionMark Perception is currently unavailable, due to a hardware failure on the server. IT Services are working to resolve the problem, and we will post updates here as we have them.
Many apologies for any difficulties caused by this.
Update – Blackboard running as expected
The earlier problems with the underlying database have now been resolved and Blackboard is running as normal.
Thank you for your patience
Joseph Gliddon – TEL team
Questionmark Perception unavailable – 7th January – All Day
Questionmark Perception will not be available to users on the 7th January 2014.
During this time we will be applying a fix to the system to address a problem with students results being passed back to the Grade Centre in Blackboard.
If you have any questions please email TEL-Help@bristol.ac.uk.