Tag Archives: Turnitin

[Open] Turnitin intermittent loading error for staff

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It has been reported that staff may be experiencing intermittent issues with slowness when opening the Feedback Studio in Turnitin, and receiving errors when attempting to grade or add feedback.

Students making submissions are not affected by this issue.

Turnitin UK is aware of the issue and is currently working to bring the service back to optimum health. We will update this blog with any further developments.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

[Resolved] Issue affecting marking groups in Turnitin

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To fix the issue affecting marking groups in Turnitin, please try refreshing the Assignment Inbox, using the refresh button in the top right-hand corner.

Step-by-step guide:

  1. Click on the Turnitin submission point to access the Assignment Inbox
  2. Make sure the first filter is set to All Students
  3. Click the Refresh Inbox Data button with a circular arrow, in the top right-hand corner of the Assignment Inbox
  4. Try the filter again (if it still doesn’t work, please close and re-open the submission point)
  5. If steps 1-4 do not work, please try accessing Turnitin from within the Grade Centre at least once using “Mark User Activity” (and close and re-open the course if required)

[Closed] Issue affecting marking groups in Turnitin

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We are aware of an issue affecting the availability of marking groups when attempting to filter by marking group in the Turnitin inbox. We’re currently in contact with our service suppliers and will be looking to get this resolved as soon as we can.

In the meantime, Markers can locate their students in the unfiltered assignment inbox and select them to carry on with the marking.

[Resolved] Turnitin loading error for instructors

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Turnitin has now solved the issue that gave intermittent access to Turnitin, slowness when opening Similarity Reports, and generated errors when attempting to grade or add feedback to student’s submissions. Staff accessing these services may have been affected between 10:19 and 15:31 today, January 16.

Students were not affected by this issue.

If you have any concerns or questions, please contact us.

[Closed] Turnitin loading error for instructors

Posted by

It has been reported that staff may be experiencing issues with slowness when opening Similarity Reports in Turnitin, and receiving errors when attempting to grade or add feedback.

Students making submissions are not affected by this issue.

Turnitin UK is currently working to bring the service back to optimum health. We will update this blog with any further developments.

If you have any concerns or questions, please contact us

[Open] Turnitin M14: 11 error with PowerPoint submissions

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There have been occasional and intermittent errors reported by users when attempting to access PowerPoint files submitted to Turnitin. Affected files cannot be opened within Turnitin and students may not get a digital receipt.

The error typically reads:

Turnitin M14 error message

The Digital Education Office has reported this issue to Turnitin, who are investigating. Currently, they believe it to be related to certain uses of images in PowerPoint, including PowerPoint templates and animations.

The issue can be avoided if students save PowerPoints as PDFs for submission. Students can save work created in PowerPoint as a PDF by selecting “Save As” and changing the file type to PDF.

If you require further guidance, or have any other queries, please contact the Digital Education Office.