Previously we reported that users were unable to create or edit some Turnitin assignments. Following further reports of disruption to other Turnitin features, Turnitin have now added this issue to their Known Issues page.
An update to how Google Chrome (and other browsers based on ‘Chromium’ eg Edge) handles popups has caused problems with some of the Turnitin functionality. The affected features are:
- You are unable to create or edit assignments to have post-dates more than the default amount of 2 weeks after the due date.
- The resubmit button is sometimes unresponsive and unable to be used.
- Submissions are unable to be bulk-downloaded from the assignment inbox. They can still be downloaded individually.
We have been assured that Turnitin are working on resolving this as a priority.
Workaround: The error does not affect non-Chromium browsers such as Firefox and Safari. It also does not affect previous versions of Chrome or Edge. If you have access to any of these, please use them to carry out the above actions.
We apologise for the disruption caused. If you have any concerns or questions, please contact us at firstname.lastname@example.org