[Resolved] Re/Play recordings not appearing in My Re/Play

From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.

Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.

We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.

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