This issue has now been resolved.
Turnitin have reported they are currently experiencing an unplanned service incident.
Staff using the Feedback Studio may experience intermittent errors.
We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
The issue affecting some users getting error messages or delays when accessing or submitting Turnitin papers appears to have been resolved.
This issue now appears to be resolved.
Some users are currently getting error messages or delays when accessing or submitting Turnitin papers. This appears to be affecting all institutions using Turnitin.
This has been reported to Turnitin and we will provide an update as soon as we have any further information from the supplier.
We apologise for any inconvenience. If you have any questions or concerns, please contact digital-education@bristol.ac.uk
‘Exclude assignment template’ is a new option for Instructors which allows a template to be attached to a Turnitin assignment, the content of which will automatically be excluded from the Similarity Report. The template could, for example, include standard text or a cover sheet.
How to access this new feature?
When setting up or editing a Turnitin assignment, ‘Exclude assignment template’ is found under Optional settings:
Figure 1: Exclude assignment template menu.
You have two options:
Make sure you check the template requirements:
When you have added your template, submit the Turnitin settings as usual.
Please note that once a student has made a submission to the assignment the template for that assignment can no longer be edited.
If you have any questions, please contact digital-education@bristol.ac.uk.
We are pleased to report that the issue affecting access to Turnitin submissions through the Grade Centre and My Grades has now been resolved.
If you have any concerns or questions, please email digital-education@bristol.ac.uk.
We are aware of an issue that is currently affecting instructors accessing Turnitin submissions via the Grade Centre, and students accessing their Turnitin submissions via My Grades. Users are seeing an error message when trying to access Turnitin through these routes. We are currently investigating this issue with Turnitin and Blackboard.
In the meantime, it is still possible to access submissions via the ‘Course Management’ menu by expanding ‘Course Tools’ and selecting ‘Turnitin Assignments’. Students are able to view their marks and feedback via the submission point; these will need to be made available if they are not already.
If you have any concerns or questions, please email digital-education@bristol.ac.uk.
We recently reported an issue with Blackboard group submissions which presented students with an error message despite their submission being successful. This bug also meant that group submissions were not generating receipts.
Blackboard have now informed us that this issue has been resolved and our testing confirms this.
If you encounter any further issues, or have any questions, please email digital-education@bristol.ac.uk.
As coursework submissions start, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:
For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.
For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.
If you have any questions, please email digital-education@bristol.ac.uk.
We have received several reports of the Submit button not working when creating or editing Turnitin assignments. Through testing, we have determined that this error occurs when the post-date is more than two weeks after the due date. We have contacted Turnitin and have asked them to look into this as a matter of urgency.
The error does not appear to affect certain non-Chromium browsers such as Firefox and Safari. If you have access to these, please use them to set up your Turnitin assignments.
If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk