Service announcements and essential information from the Digital Education Office
Turnitin have informed us that the earlier disruption has now been resolved. They are continuing to monitor the situation and updates are available on the Turnitin status page.
If you experience any further issues, please contact digital-education@bristol.ac.uk
Thank you for your patience.
Turnitin are currently experiencing disruption to their service. During this time, you may find you are unable to access Turnitin.
More information can be found on the Turnitin status page or the Bristol IT Services status page.
We apologise for any inconvenience and will update you in due course.
We have had reports of some students not receiving, or experiencing a delay in receiving, email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received until much later.
We have reported this issue to Turnitin and they are currently investigating.
In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:
We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.
If you have any questions please contact digital-education@bristol.ac.uk
The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Thursday 8th April and Turnitin informed us it was resolved at 17:00 on Wednesday 21st April. During this period, users may have been unable to bulk download through the Assignment Inbox for anonymous assignments, attempting to do so generated an error message. Our testing has confirmed this is now working again.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk
We have had reports of users being unable to bulk download submitted files through the Assignment Inbox when assignment anonymity is on. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting the format required.
We apologise for the disruption and will provide an update when we hear anything further.
The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk
We have had reports of users being unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox. Attempting to do so generates an error message. This has been reported to Turnitin and they are investigating. In the meantime, it is still possible to download the annotated documents individually by going into the Feedback Studio view for a submission, clicking the download icon, and selecting Originally Submitted File. It is also possible to bulk download Original Files or Original Files as PDF.
We apologise for the disruption and will provide an update when we hear anything further.
The issue with EesySoft Course Reports has now been resolved. It only affected users with the ability quick-enrol so did not affect the vast majority of users.
We’ve been made aware of disruption to the EesySoft service which is used to report on Blackboard course activity. This has been reported the supplier who is investigating. We will provided updates when we have them. If there is any urgent report data that is needed, please get in contact with the DEO.
EesySoft Course Reports were previously misreporting Last Access. This error has now been resolved and Course Reports are now reporting correctly.