Category: Blackboard

[OPEN] Jumbled Sentence questions incorrectly copying from Blackboard Original to Ultra

Posted on by digitaleducation

Issue  

Currently, Jumbled Sentence questions are incorrectly copying from Blackboard Original to Blackboard Ultra courses.  

This question type is due to be released in Blackboard Ultra on June 6, but currently Jumbled Sentence questions are not supported, and a partial copy is being produced when any attempt is made to copy them (for example, as part of a larger pool or test with multiple questions). These partial copies contain the written element of the question but are not functional.  

Actions needed 

Until June 6, tests or question pools/banks with Jumbled Sentence questions should be not be copied between Blackboard Original and Ultra courses. After June 6, these can be copied with full functionality expected.  

Jumbled Sentence questions that have already been copied will need to be deleted and then re-added after June 6.  

[Open] Gradebook will sometimes not display Turnitin submission statuses

Posted on by digitaleducation

Turnitin has informed us of an intermittent known issue causing the Blackboard Gradebook to fail to sync with Turnitin. More information can be found on Turnitin’s known issues log.

In the meantime, instructors can continue marking as usual via Turnitin’s Assignment Inbox by entering marks there, and also manually in the Gradebook column for affected students. We also recommend using Turnitin’s Assignment Inbox to check for non-submissions, rather than relying on the Gradebook.

We will provide an update as soon as we have one.

[CLOSED] Marks extract from Blackboard issue

Posted on by Hanrahan Highland

Update: This issue was resolved at around 5 pm on 29 April.

You may be experiencing an issue with extracting marks from Blackboard to SITS/eVision, which we believe is being caused by the current IT Services issue with a range of web-hosted applications (noted under “Exam Timetables Down” on the IT Service Status page). We are investigating this and will provide updates here as we have them. In the meantime, it may be necessary to manually enter any marks that are needed in eVision urgently.

Please accept our apologies for this disruption.

2025/26 Blackboard courses now available

Posted on by Hanrahan Highland

The annual creation of Blackboard unit courses has been carried out, and the 2025/26 Blackboard courses are available to access. We are now working on building “parent” courses, where these are needed.

This year, all courses are Ultra courses, using the new Ultra templates created with the faculties. You can find your courses in the usual way, by logging in to Blackboard.

Instructor enrolments are copied from the previous year’s courses, where these exist; instructors will need to be manually enrolled onto all new courses. Please contact your school office if you need to be added to any new Blackboard courses.

Information on training and support for Blackboard Ultra is available on the Blackboard Ultra move project site.

Please note that, because of the early creation of courses, some tools that link to other University services outside Blackboard – such as Re/Play and Talis Aspire Resource Lists – will not be fully functional until those services have carried out their annual switch-over. For Re/Play, links to Collections won’t work until mid-July. For resource lists, links can be added to your 2025-26 lists from Thursday 29 May; please contact lib-resource-lists@bristol.ac.uk or your Subject Librarian if you require any support with this.

If you have any other questions or concerns, please email digital-education@bristol.ac.uk.

[Open] Blackboard annotate intermittent issue

Posted on by digitaleducation

Blackboard is continuing to investigate an intermittent issue with document rendering in the Annotate tool, which is affecting users globally.

When this happens, students submitting assignments with attachments might see an error message asking them to try again later. Please note that this does not stop the submission, but it can be confusing as students cannot view the document’s content during the upload process. However, students can confirm that their submission has been successful by looking at their digital receipt.

Blackboard developers are collaborating with their partners to fix it, and a solution will be included in a future update.

If you have any questions or encounter this issue and need support, please email us at digital-education@bristol.ac.uk.

[Closed] Blackboard Annotate: intermittent document rendering issue

Posted on by digitaleducation

Blackboard is currently investigating an intermittent document rendering issue affecting the Annotate tool. Instructors using Blackboard assignments and attempting to annotate papers via the online interface may be affected.

The supplier is actively working to restore the service to optimal performance, and we are closely monitoring the situation. We will provide updates as we have them.

If you have any questions or concerns, please email digital-education@bristol.ac.uk.

[CLOSED] Some Blackboard Assignment Email Receipts not being received

Posted on by digitaleducation

We have identified an issue with our Blackboard receipting tool, which is currently not always sending out email receipts to students after they have submitted their work. However, the receipts are always being stored in Blackboard.

As a temporary measure, we advise students to check the “Submitted” section of “My Marks” after submitting their work. If a receipt is not recorded there, they should attempt to submit their work again and then contact their school if the issue persists. However, if a receipt is present, they should take a screenshot, note the time, and be assured that their work has been successfully submitted.

We are prioritising this matter and have raised it with Blackboard as an urgent issue. We will provide updates as soon as the issue has been resolved.

 

UPDATE: Issue has been resolved. We are investigating the cause with Blackboard. Students making submissions should now receive receipts via email. Students who submitted work between Wednesday 15 Jan and Friday 17 Jan should still check receipts as described above. Please report any new instances of issues receiving receipts to digital-education@bristol.ac.uk

Useful start of term Digital Education links for staff

Posted on by digitaleducation
  1. Refreshing Blackboard courses – preparing your Blackboard course for a new teaching block 
  2. Make your Blackboard course available to students  
  3. New Unit Teams for TB2 are now available to activate if you wish to use them 
  4. Ensure your Re/Play set up is right for Lecture Capture 
  5. Online assessment – including planning and running tests, and electronic management of assessment workflows 
  6. Daily DEO drop-ins 
  7. DEO training – on Develop 
  8. Tools and software 

For queries, please email digital-education@bristol.ac.uk.