Service announcements and essential information from the Digital Education Office
We are pleased to say that the data problems behind the missed recordings yesterday were resolved yesterday afternoon and all scheduled recording of lectures is back to normal.
If you think that your lecture is still having problems please email us at digital-education@bristol.ac.uk
We have been made aware that there is an error in some timetabling data that means that lectures cannot be identified as being automatically scheduled by Re/Play and so are not being recorded. The timetabling team are looking into the matter as a priority and we will update the blog with further information.
In the mean time we would advise lecturers to use the ad-hoc recorder to record their sessions. Please see our Re/Play organisation for further information on using the app, there should also be instructions in lecture theatres.
We have had reports from some users that uploading zip files to Turnitin is giving the error ‘Zip file submission is currently unavailable.’
This appears to be an intermittent error that occurs at times of high workload for Turnitin and currently the advice is to try the upload again at a later time. The Digital Education Office are in touch with Turnitin about the error and will update this blog with any further information.
As an Instructor, if under “My Courses” on your Blackboard home page you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.
There are two ways to make your courses available to students
OR
If you have any problems or queries please contact Digital-Education@bristol.ac.uk
Blackboard will performing infrastructure maintenance between 1 am and 5 am on Friday 25 January. You should therefore expect a service interruption to Blackboard during this maintenance window.
Thank you in advance for your understanding.
Blackboard are performing scheduled maintenance on their data servers on Friday December 28th between 1 a.m. and 5 a.m. which will result in a loss of service for this time.
We apologise for any inconvenience this may cause.
The “Quick tools” feature (pictured below) will be temporarily unavailable between 1:00 pm on 3 January and 12:00 noon 4 January. This is to allow us to update the tool. No other features of Blackboard are affected.
The “Quick Tools” allow instructors to post announcements to multiple courses and toggle course availability for students. These actions can still be performed within individual courses during this brief update period. See:
We are planning a minor update to Blackboard between 9 pm on Sunday 16 December and 9 am on Monday 17 December. We will confirm the maintenance following further testing of the update. If we can proceed with the work, there will be unavailability over this period and we apologise for any inconvenience caused.
We have recently identified problems when trying to upload submissions to Turnitin using the Safari browser (version 12.0) where the upload appears to hang and never completes.
We have three recommendations to fix this issue.
Turnitin have announced that their service is available again