Category: Uncategorized

[RESOLVED] Jumbled Sentence questions incorrectly copying from Blackboard Original to Ultra

Posted on by digitaleducation

Issue  

Currently, Jumbled Sentence questions are incorrectly copying from Blackboard Original to Blackboard Ultra courses.  

This question type is due to be released in Blackboard Ultra on June 6, but currently Jumbled Sentence questions are not supported, and a partial copy is being produced when any attempt is made to copy them (for example, as part of a larger pool or test with multiple questions). These partial copies contain the written element of the question but are not functional.  

Actions needed 

Until June 6, tests or question pools/banks with Jumbled Sentence questions should be not be copied between Blackboard Original and Ultra courses. After June 6, these can be copied with full functionality expected.  

Jumbled Sentence questions that have already been copied will need to be deleted and then re-added after June 6.  

 

Resolved: 06/06/25

Following an update to Blackboard, Jumbled Sentence Questions can now be created in Ultra courses and can be copied from Original courses to Ultra courses without issue.

Questionmark OnDemand Scheduled Maintenance 17 May 2025 09:00 – 15:00

Posted on by daniel.sinclair

Questionmark will be carrying out scheduled maintenance on Saturday 17 May between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Questionmark OnDemand Scheduled Maintenance 15 March 2025 09:00 – 15:00

Posted on by daniel.sinclair

Questionmark will be carrying out scheduled maintenance on Saturday 15 March between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

[Open] Issues with managing content in Re/Play

Posted on by Pete Herbert

We have been made aware that there are problems with adding Re/Play content to Blackboard courses and viewing recent recordings in the My Re/Play area of Blackboard.

We are working with the supplier to resolve these issues and will provide updates as soon as we are aware of any changes to the service.

We apologise for any inconvenience this may be causing and if you have any questions please email digital-education@bristol.ac.uk

 

Xerte upgrade 17th December

Posted on by Martin Nutbeem

IT Services will be upgrading Xerte to version 3.13 between 8am and 1pm on Tuesday 17th December. During this time, Xerte resources will be unavailable to staff and students. We apologise for any inconvenience this causes.

This upgrade brings security updates and improved functionality, including:

  • New page types including Audio Recorder and Compare Images
  • Enhancements to existing functionality
  • Editor enhancement

You can read the full set of upgrade features and enhancements on the 3.13 release notes page.

We will update the blog when Xerte is available again. If you have any questions, please contact digital-education@bristol.ac.uk

Questionmark OnDemand Scheduled Maintenance 16 November 2024 09:00 – 15:00

Posted on by nova.ghorique

Questionmark will be carrying out scheduled maintenance on Saturday 16 November between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

New Item Notifications

Posted on by chris.poyser

We have been made aware of reports that some users have been receiving multiple email notifications regarding new items available on the courses they are enrolled on.

We have contacted Blackboard (Anthology) and they have acknowledged this as an issue and are investigating the cause. They have advised that this was a one off incident and it shouldn’t occur again.

If you have been a recipient of these emails we apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

 

[Closed] Turnitin AI detection interruption of service

Posted on by digitaleducation

It has come to our attention that the AI writing detection reports in Turnitin LTI were not generated for submissions made between 1 August and 5 August. We are currently investigating this issue with the supplier and will provide updates as soon as we receive further information from their support team.

In the meantime, if your course has been affected and you need to regenerate these reports, please contact us at digital-education@bristol.ac.uk, providing a list of the affected courses and their respective submission points.

[Open] Turnitin error: ‘Invalid or missing state’

Posted on by digitaleducation

We are aware that some users are seeing the error message ‘Invalid or missing state’ when trying to access Turnitin. This issue has been reported to Turnitin; the following workarounds should re-enable access.

If using Safari or Firefox, we recommend that users try accessing Turnitin via Chrome or Microsoft Edge in the first instance.

If the error persists, we ask that instructors edit their Turnitin assignments to open in the same tab as the Blackboard page. To do this:

  • Click on the chevron next to the Turnitin assignment and select Edit
  • Scroll to the Web link options section and change ‘Open in New Window’ to ‘No’

  • Click Submit at the bottom of the page.
  • You will see a pop-up asking if you would like to change the Turnitin submission to open in a new window; click Cancel.

  • You will exit the Edit page; click on the assignment to check that Turnitin opens in the same tab.

If you experience any problems, please contact the DEO via digital-education@bristol.ac.uk.