Many apologies for the problems experienced with Blackboard this afternoon. The service is now back up and running.
TEL Team
Service announcements and essential information from the Digital Education Office
Many apologies for the problems experienced with Blackboard this afternoon. The service is now back up and running.
TEL Team
Blackboard is currently unavailable, we are working to resume service as soon as possible.
Your school may have requested one or more “hub courses”. These are Blackboard courses that have students from more than one SITS unit on them, often to avoid adding duplicate content.
The original SITS courses still exist, although they are unavailable to students by default. However, there are a number of University tools that only work (or work best) in the SITS courses, including:
These tools are generally NOT available in the hub courses. If you use these features, you will need to make the SITS courses available.
As an Instructor, you would add your resources to the hub course, and the related SITS courses should only be used to make the above tools available.
Please click on the image for a further explanation:
As an Instructor, if under “My courses” on your Blackboard home page you see “not currently available” or “unavailable” after the course, this means the course is unavailable to students. Instructors can still access and edit the course.
Once your course is ready for students to use, ensure that it is made available as follows:
Your course is now available to students.
Or use the Qwickly tool on your home page
Click Course Availability and turn the On/Off button next to the course to the required state.
Blackboard is based around SITS units, with a single Blackboard course being created for every SITS unit that is running in the current year. Sometimes staff may require a Blackboard course that has students from more than one SITS unit on it (in addition to the normal SITS units). If you want a course like this, please fill in a “hub course” request form.
Once the form is completed, your new hub course will be created in 3-5 working days (more at start of term). You will be sent an email when it is ready.
Students: Those who are enrolled on any of the SITS units included on the form will be automatically enrolled onto the hub course. Students that enroll in those units later will also be enrolled onto the hub course, 3-5 working days after their enrollment on SITS.
Staff: As the hub course requester, you are automatically added to the hub course as an Instructor, with the ability to add other staff. To add other staff (instructions from Blackboard):
The hub course will be a copy of the first unit course in the list you submitted via the form. So if you submitted THRS10034, THRS20102, and PHIL20052, it will be a copy of THRS10034_2015. In future years, the hub course will be a copy of the previous year’s hub course.
Your normal SITS courses will still be on Blackboard, and you may make them available to your students in addition to your hub course. There are a number of University tools that only work (or work best) in the SITS courses, which include:
If you switch on the SITS courses, and if they contain content, then you need to hide that from your students to avoid confusing them with duplicate materials. The easiest way is to hide whole menu items is:
It is also good practice to add an announcement to the SITS courses, telling students that the materials are held in the hub course and letting them know what you will be using the SITS courses for (eg accessing eReserves).
Finally, you will want to switch on the courses for your students. Use Qwickly to do this.
The earlier Turnitin issue has been resolved, and normal service has now been resumed.
Turnitin is experiencing a global intermittent issue that impacts submissions. They are working to resolve this and will provide updates.
Turnitin have announced that their services will be mostly unavailable during a scheduled maintenance period on Saturday, 19 September 2015, from 15.00 to 19.00.
An announcement will appear to users within Turnitin in advance of when the system will be unavailable for the scheduled maintenance.
We are currently collecting information on critical activities for Blackboard and QuestionMark Perception for this coming academic year. Critical activities are those for which it is essential that TEL systems such as Blackboard or QMP are available, such as assignment submissions or online exams.
Critical activity information is very important as it is used to schedule downtime for essential maintenance to Blackboard, QMP and other systems with the least disruption to you and your students. The information also helps us and IT Services to more effectively support students and staff in the event of an unexpected disruption to Blackboard, QMP, Turnitin or related services (such as MyBristol).
Please could you send all the following information about any critical activity to tel-help@bristol.ac.uk:-
* date of activity
* time of activity
* duration of activity (if applicable)
* type of activity (eg Blackboard assignment submission, Turnitin assignment submission, QMP exam, Blackboard test, Blackboard results release, etc)
* level of activity (eg summative, formative, exam, mock, etc)
* approximate number of students involved
* course ID (for Blackboard), or exam or group name (for QMP)
* school
* room the activity is taking place in (if applicable)
* staff contact details
You can view and check the critical date information that users have already supplied.. If you have critical activity that is missing please email: tel-help@bristol.ac.uk
Many thanks
TEL team
Places are available on TEL workshops for staff. These include:
For further information and booking please see the TEL website.
If there is not a workshop scheduled that meets your needs or if you would like tailored training e.g. for your School please contact tel-help@bristol.ac.uk