Service announcements and essential information from the Digital Education Office
Turnitin has now solved the issue that gave intermittent access to Turnitin, slowness when opening Similarity Reports, and generated errors when attempting to grade or add feedback to student’s submissions. Staff accessing these services may have been affected between 10:19 and 15:31 today, January 16.
Students were not affected by this issue.
If you have any concerns or questions, please contact us.
It has been reported that staff may be experiencing issues with slowness when opening Similarity Reports in Turnitin, and receiving errors when attempting to grade or add feedback.
Students making submissions are not affected by this issue.
Turnitin UK is currently working to bring the service back to optimum health. We will update this blog with any further developments.
If you have any concerns or questions, please contact us
There have been occasional and intermittent errors reported by users when attempting to access PowerPoint files submitted to Turnitin. Affected files cannot be opened within Turnitin and students may not get a digital receipt.
The error typically reads:
The Digital Education Office has reported this issue to Turnitin, who are investigating. Currently, they believe it to be related to certain uses of images in PowerPoint, including PowerPoint templates and animations.
The issue can be avoided if students save PowerPoints as PDFs for submission. Students can save work created in PowerPoint as a PDF by selecting “Save As” and changing the file type to PDF.
If you require further guidance, or have any other queries, please contact the Digital Education Office.